Volkswagen of Garden Grove
Customer Reviews of Volkswagen of Garden Grove
If you’re reading these reviews you can’t possibly buy a car here.
byon 12/21/2022
Never in 30 years of car buying experience have I ever even heard of a general manager of a car dealership behaving this dishonestly. Fred Ward told me how after 31 years in the car business, he knows how to make sure his customers are satisfied. I believed him. His southern, good old boy, casual confidence worked on me. I bought a pre-owned Lexus from him and within hours of leaving with the car there were problems that didn’t show up on the test drive. I should clarify that he promised to personally take car of any unforeseen issues, and he knew I was choosing between his Lexus and a similar one at a nearby Lexus dealer. He sure fooled me. He then ignored my calls and emails for over a month, and even went as far as to hide from me when I came in to speak with him in person. I wanted him to look me in the eye and tell me he wasn’t going to keep his word. If you are reading this, and reading other reviews of this character and you still buy a pre-owned car from this dealership, you only have yourself to blame. You have been warned.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
medical inspector
byon 11/15/2023
Shawn Chhoeun was very responsive, very professional,He is friendly, easy to work with and extremely knowledgeable about cars.All this made working with him great! i will refer to everyone Vi Trinh
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
If you’re reading these reviews you can’t possibly buy a car here.
byon 12/21/2022
Never in 30 years of car buying experience have I ever even heard of a general manager of a car dealership behaving this dishonestly. Fred Ward told me how after 31 years in the car business, he knows how to make sure his customers are satisfied. I believed him. His southern, good old boy, casual confidence worked on me. I bought a pre-owned Lexus from him and within hours of leaving with the car there were problems that didn’t show up on the test drive. I should clarify that he promised to personally take car of any unforeseen issues, and he knew I was choosing between his Lexus and a similar one at a nearby Lexus dealer. He sure fooled me. He then ignored my calls and emails for over a month, and even went as far as to hide from me when I came in to speak with him in person. I wanted him to look me in the eye and tell me he wasn’t going to keep his word. If you are reading this, and reading other reviews of this character and you still buy a pre-owned car from this dealership, you only have yourself to blame. You have been warned.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
monkey business!
byon 04/23/2021
Doesn't even deserve one star! I arrived at 2:05 for 2:20 service appointment. At 2:10, one of two guys sitting at front desk asked my name and checked computer, and said "that guy will help you. wait for him in waiting room". By 2:40, no one bothered to take care. Who is running this monkey business? I'm gonna send formal complaint letter to VW of America headquarter.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Verify before making purchase
byon 04/27/2018
I was extremely disappointed with my car purchasing experience and almost regret purchasing my vehicle from the Garden Grove VW dealership. I really wanted the car but couldn’t find it anywhere else so I made the naive purchase. The salesman was very nice but made up a story about how the price couldn’t be lowered because there is an overall standard and so on. I actually bought the story (again, being naive). I understand sales but wish I wasn’t lied to. When I was finally signing off my paperwork, I was offered several upgrades but declined most except for extended warranty. The sales manager offered an additional maintenance package at no additional charge so I gladely accepted. I signed the paperwork, which I should have read in more detail so that was my fault, and drove my new car home. The following day I looked over the paperwork and realized I was actually charged for this “at no additional charge” package. When I went back to speak to the sales manager, he was extremely rude and unconcerned, stating that the price of the car was lowered so the package was at no charge. I felt robbed and belittled. To make things even worse, the car that was sold to me had an open recall. While I believe the recall was an honest mistake, it has taken close to a year to resolve and has been an extreme inconvenience. This experience was an experience lesson learned.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
VW of Garden Grove
byon 05/16/2014
This is the second vehicle I have purchased from them. Their sales department was friendly and attentive. Bob made sure I was aware of all the features on my new car and went over the features with me on delivery, even helping me to set up the Bluetooth and other features. He has always responded to my calls and has been patient when I had questions even after the sale. The service department took care me as well, making sure I understood the vehicle and promptly took care of the service issues, even finding issues that had not yet appeared when they test drove the vehicle. If the service took more than a day they provided me with a service loaner at no charge
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best VW Dealership In the OC
byon 07/27/2012
I recently purchased a new Volkswagen CC from The Volkswagen of Garden Grove and I would highly recommend the dealership. The customer service was outstanding and the staff was very knowledgable and answered all my questions. I have purchased cars from Chevy, Toyota, Acura, Mercedes Benz, and Lexus in the past and this was by far the best car buying experience. I definetly give them a FIVE STAR RATING!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Proceed on any purchase with caution
byon 07/23/2009
I went to this dealership because they had the car I wanted and gave me a great deal on it. However as soon as I said, "Yes, lets move forward" I was treated horribly, so horribly I was forced to lodge a complaint against this dealership with corporate. Here's a sampling of what happened: -During the sale, the two sales people that helped me with the car fought over commission in front of me -The finance manager almost sent my credit application to the wrong credit union (I had been pre-approved by my credit union) -The used car sales manager lied to me and then yelled at me via phone when I questioned him on a statement he had made So for anyone looking to purchase a vehicle with this dealership, if you choose to buy, be prepared for headaches and mistreatment.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
" Run, Forest, Run !"
byon 06/20/2008
Thats right, run, don't walk away from this dealership ! They used to be located in Long Beach and were fantastic both in sales and service. We had purchased many cars in the past from the Long Beach dealership. Unfortunately most of the Long Beach personnel remained at the Audi dealership. The new personnel are terrible ! If you are into game playing and deception then this is the dealership for you, otherwise "run don't walk away from this dealership."
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
From New and Used Sales to Parts and Service, Volkswagen of Garden Grove Aims to Provide a Truly Stellar Automotive Experience to Drivers from Orange County
There are numerous reasons why drivers choose Volkswagen of Garden Grove. Proudly serving Orange County, Anaheim, Anaheim Hills, Orange, Santa Ana, Yorba Linda and Irvine, our teams of sales advisors, service technicians and financing experts are trained with one focus in mind: addressing each of your needs with the utmost respect, care and attention to detail.
That means you can expect to learn all of the features of the new Volkswagen Jetta, Tiguan, Beetle, CC, Golf SportWagen or Passat you’re interested in. In the market for a used car or certified pre-owned VW? Our team will be happy to fill you in on each of the reliable options in our inventory. And when the time comes for you to drive home your next car, our auto finance team is standing by with solutions to fit your individual needs.