Volkswagen of Garden Grove

I was extremely disappointed with my car purchasing experience and almost regret purchasing my vehicle from the Garden Grove VW dealership. I really wanted the car but couldn’t find it anywhere else so I made the naive purchase. The salesman was very nice but made up a story about how the price couldn’t be lowered because there is an overall standard and so on. I actually bought the story (again, being naive). I understand sales but wish I wasn’t lied to. When I was finally signing off my paperwork, I was offered several upgrades but declined most except for extended warranty. The sales manager offered an additional maintenance package at no additional charge so I gladely accepted. I signed the paperwork, which I should have read in more detail so that was my fault, and drove my new car home. The following day I looked over the paperwork and realized I was actually charged for this “at no additional charge” package. When I went back to speak to the sales manager, he was extremely rude and unconcerned, stating that the price of the car was lowered so the package was at no charge. I felt robbed and belittled. To make things even worse, the car that was sold to me had an open recall. While I believe the recall was an honest mistake, it has taken close to a year to resolve and has been an extreme inconvenience. This experience was an experience lesson learned.