Volkswagen of Garden Grove

Never in 30 years of car buying experience have I ever even heard of a general manager of a car dealership behaving this dishonestly. Fred Ward told me how after 31 years in the car business, he knows how to make sure his customers are satisfied. I believed him. His southern, good old boy, casual confidence worked on me. I bought a pre-owned Lexus from him and within hours of leaving with the car there were problems that didn’t show up on the test drive. I should clarify that he promised to personally take car of any unforeseen issues, and he knew I was choosing between his Lexus and a similar one at a nearby Lexus dealer. He sure fooled me. He then ignored my calls and emails for over a month, and even went as far as to hide from me when I came in to speak with him in person. I wanted him to look me in the eye and tell me he wasn’t going to keep his word. If you are reading this, and reading other reviews of this character and you still buy a pre-owned car from this dealership, you only have yourself to blame. You have been warned.