Jim Click Hyundai Automall

by Kate on 04/09/2024

If you have any kind of standards or integrity, save yourself the time and money and absolutely avoid anything associated with Jim Click. They have a sub standard work and sales ethic and will cost you nothing but money and headaches. The "maintenance for life" program that they butter you up on, they don't actually check or do half of the things they tell you they do. I have proof. And if you call Eric, the service manager, he will just tell you what he thinks you want to hear, such as, "we are taking this seriously and will use this in our training to better our service." Which, is completely untrue. Oh and if you ever talk to Jimmy, the sales manager, he will tell you that if you are smart and buy your own parts online, and do your own research, that those parts aren't "hyundai quality". Well yeah Jimmy, they're better quality. So, take what you will from this, but also look at the other reviews and do yourself a favor of completely avoiding Jim Click and anything having to do with his name.

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by Mike C on 01/11/2024

Not sure if it's a reflection of the dealerships service abilities (incompetence) or the Hyundai vehicles quality, or both. Tried to schedule a service for a code that came up during emissions. My local mechanic diagnostic indicated a Technical Service Bulletin for the electronic computer module requires a reset/update by the dealer before vehicle can be properly diagnosed. Earliest availability is 3 months out. Either service at this location is poor and slow and/or Hyundai vehicles are trash. Service tech indicated they have a lot full of vehicles waiting service and could not get me in any earlier. The vehicle is a 2012 Elentra purchased used for reference. Car drives fine but cannot get emissions/tags prior to expiring until vehicle is services in 3 months. I will be out of a vehicle and service dept is of no help.

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by A on 12/19/2023

I purchased a brand new 17 sonata from you guys and it's been nothing but a lemon, back and forth in the service department. Now I am under a consumption test to see if my car is eating up oil! I was quoted $500-$510 for combustion flush and the invoice came back at $635. Whatever happened to pure honesty with people?! And why is it okay for every single person I've ever delt with in the services center to be so rude and unprofessional to their customer?!

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by Maria E on 10/31/2023

Took my CX-5 in for Maintenance for Life and told "everything looked good" on Oct 11th. Car is now at Mazda dealership (today 10/31) on 22nd/Wilmot getting a cabin filter, engine filter and brake fluid replaced-this should have been taken care of on the 11th. Makes me wonder if the Hyundai service staff even looked under the hood?

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by Sommer on 06/28/2023

Tony Margaritis is an exceptional customer service representative for your company! He provided incredible service and I will refer all of my family and friends to him for future vehicle purchases. He deserves a raise! Way to shine Tony!

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by Jenna Marie on 06/21/2023

Tony Margaritas helped me when I was there and he was absolutely phenomenal! He listened to what I needed, was patient and diligent. Extremely kind and not pushy at all! Highly recommend - go see Tony!!!

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by Madison on 06/20/2023

Tony was great! Very professional

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by Mark Walker on 06/12/2023

Wanted to leave a review because the experience was so good - we worked with Tony who was awesome & funny & low-pressure… made me very comfortable with the process and answered all my questions. Couldn’t score financing because I lost my job, but otherwise everything was great. Fingers crossed that I can get back there soon because these guys deserve the business!

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by Lisa Clifford on 06/10/2023

We had a great experience at Jim Click Hyundai (Auto Mall) with Dominic and Luis, bought an Ioniq 5. No pressure, gracious and pleasant -- Would highly recommend this dealer!

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by Gerri on 04/17/2023

Bought a new 2023 Tucson at the AutoMall in Tucson, AZ. AC did not work- realized it when it had less that 250 miles on it.GM. Mr. Koussa. in my estimation has done nothing - says to take it up with Hyundai. Salesman, Miran, compared it to buying a new car and getting a flat. When I said I am afraid what else can go bad, he responded that I didn't have to worry because I have the extended warranty. I said, yes, and I am he one who paid for it. I am sorry I bought this car.

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by Angelo on 04/13/2023

Would not recommend going to Jim click charged me an extra $7,000 Was not given an itemized receipts just a limp sum .they will try to take as much from you as they can and sell you stuff the car already has or is supposed to come with, was charged several hundred dollars for the tray in the trunk that the car comes with. Made it seem like there was no alarm on the car and sold me one and refused to refund even though it was never installed along with the other add ones that were never done.. The sales agents hint on the fact that you will be unhappy after the purchase saying oh don’t leave me a bad review I have nothing to with the finance department knowing that they are going to deceive you and charge you for stuff that they should not

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by Onezubi on 04/13/2023

Had my car towed in February 26th, 2023. After waiting 4 weeks for a diagnosis, Gene, my service rep, said the transmission needed to be rebuilt or replaced. He said it would be $6400.00 to replace it or $7200.00 to rebuild it. I told him I prefer to have a new one. The first few weeks Gene kept me updated every 3 - 5 days, after that I would leave messages or text and sometimes wait a couple of days for a response. Gene told me that they were having a hard time finding a new one, but I was still willing to wait. On, approximately March 31, 2023 I stopped by, because Gene wasn't returning my call. I also spoke to the parts department and the guy I spoke with didn't have any info that they were looking for a transmission for my car. On April 3, 2023 Gene called and said they found a transmission, but it would be $6800.00. I agreed to the price, so they "ordered" it. On April 7, 2023 Gene called and told me the transmission was in and my car would be ready no later than Wednesday April 12, 2023. I called Gene on that Wednesday and he told me he would check on it. He called back approximately 4 hours later and told me that the transmission never came in. He said that they found it online, ordered it and then it just disappeared. I asked him, again how much to rebuild the the transmission. Gene told that the service manager agreed to split the $800.00 extra to rebuild it. My Math: $6400.00 + $400.00 = $6800.00. Their Math: $6800.00 (price of phantom transmission) + $400.00 = $7200.00. So, I chose to have the vehicle towed to a transmission shop, which I probably should have done at first. I still had to pay $304.00 diagnosis fee. Another issue I had was that every time I called the main number for the service department, nobody answered the phone. I will be sure to never go to this dealership again.

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by Larry Bergsgaard on 02/24/2023

My wife and I just purchased a new Palisades and found the experience to be wonderful. Alex Saldivar, a rookie at the dealership was outstanding. We looked at many other dealerships and were met by experienced and pushy salesmen so when we entered Jim Click dealership, I expected the same. We were pleasantly surprised to meet Mr. Saldivar. He was beyond polite and personable. His knowledge of the product was impressive. He was respectful of our time and didn't call three times a day while we continued to shop. When we did return, Mr Saldivar was totally prepared and continued to provide excellent service. I was very impressed with his ability even though we were his first sale.

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by Unhappy on 11/29/2022

No service advisors to answer a call. Left message with phone number per instructions... no return call in over a month! Tried to schedule a service online only to have to wait for 12 weeks for next available appointment. Needed to cancel said appointment and online portal has no place to cancel an appointment. Tried to cancel with a service advisor who hung-up when I explained the situation and my overall experience! Things have been going south at this location for quite awhile. The situation needs to be rectified or close the location... you're hurting what little reputation remains!

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by Chris Keeney on 08/29/2022

Horrific experience happening through Jim Click Hyundai AutoMall. I set up an appt. for regular oil change and maintenance on Friday, Sept. 2nd at 2:45 PM more than three weeks ago to be prepared for a long distance road trip starting Saturday. I receive a text today saying that I am supposed to go to Green Valley. I purchased the car at AutoMall, have had all my service at AutoMall, therefore, it is the mistake of the person I set the appt. to have it in Green Valley, more than 50 miles away. I spoke with Service Manager🤬🤬 Jose Guerrero who told me that it's my mistake and my problem and there would be no help from AutoMall service. Not sure what else I can do but warn everyone out there, not to buy or expect good service from Jim Click Hyundai Automall. They do not honor their obligations or recognize an error on their part which will not cost me my time and money for a service they sell to you but do not support. Perhaps Jim Click should spend less on his overzealous advertising and more on service personnel to meet the needs of his current customers. O stars out of 5.

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by John Doe on 08/24/2022

The vehicle service appointment process on the Jim Click website is terrible. I can't get a real person to talk to, and the system will not let me make an appointment.

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by Linda W on 06/07/2022

After having my sunroof repaired it had a rattle. When I took it in to the service department I was greeted by Eric to check my vehicle in. He suggested a test drive to pinpoint the rattle for the service tech. Very quickly we stopped and he found a part that had come loose. He fixed it and we continued on our test drive, the rattle had been resolved. I was happy that I did not have to leave my vehicle for the day, happy that it was a simple fix but mostly I was extremely happy to have encountered Eric! What a positive, upbeat person he is! I could tell that it was important to him that he provide the very best service to his customers. He literally changed how I felt all day..... He is young and energetic and such an asset to Jim Click Hyundai. Treat him well, train him, promote him, he is a keeper!!

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by Mel on 05/07/2022

I offered the salesman $29,000 out the door and I specified to include taxes, extended warranty, environmental tire fee, and license fee. Instead of charging me about $26,000 for the car he took the whole amount and charged me that just for the car. (Where am I gonna get the extra money to pay for the taxes, tire fee, extended warranty, and license fee?)

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by Jeff McBride on 12/23/2021

I was VERY disappointed in the deal that I got with the dealership. I paid $4000 more than I should have, had I bought it at another dealership. I have bought several cars from them before, and I have ALWAYS gotten the white glove experience and have always before got an excellent price and was treated very well. This time, I was not. It was sneaky in how they dealt with me on this deal. I had no idea about there being a market adjustment of which I paid 4K more than I should have. I am so very upset about the deal. Yes, they did give me 995 in credit for accessories, in which is good, but, can't use right now as this being a new model, no available accessories, so does not do me much good right now. The only way to make me whole again is for me to get the 4K refunded back to me. But, I am also worried and scared about retribution, or the dealership not wanting me as a customer anymore because of my unhappiness. For, I want them to know that I do love them, I LOVE the Kona that I bought, and I have always loved the Kona and the great deals that I have gotten from the dealership in the past. This time, like I say, I was not treated special. I know Ford offers loyalty programs for people that have bought Ford cars before, and my wife bought a brand new Ford Escape and she paid about 3K BELOW MSRP. I am very happy with that deal they did for us. But, again, for me, I paid 4k ABOVE invoice. I so wish to get this resolved. I want to be a long time customer of Jim Click and his dealerships. And, as with Jim Click, even with Hyundai, and the times that I have contacted them with questions about my car, they have always been so very awesome! I just wish we could get this 4K refunded back to me. Now, every time I get into my car, which as I say, I love, I will always have this thought in my mind that I paid 4K more than I should have and I am not a fist time buyer. I should have gotten much better pricing. As just with other dealerships that I have contacted and gotten emails from where I see they are NOT charging a 4K market adjustment. I am so nervous about even writing this. As I do not want anyone mad at me, I just want to get this resolved. And, I hope with Hyundai as a go between, or helping me, that would be awesome. I hope this all makes sense, as, I am trying my best to get my point across. Again, everyone at the dealership was great, I just wish I could have gotten this 4K refunded back to me. Then, I can come back here and change my rating and tell everyone how happy I am that I was able to get this resolved to my satisfaction and have me as a very happy customer. Thank you again!!

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by James Matheson on 12/02/2021

I went in because My HD radio was not working correctly. I recreated the malfunction in front of them. When I went from an HD station on FM to an Analog station on AM The HD lights would stay on. Also this radio does not go into stereo on some local channels. They did not even address this issue. They said other cars do the same thing. They are wrong. The other HD equipped Hyundai I rented earlier this year Had no such Problems. If this is Normal than why does the malfunction come up only when the radio is Hot? And why does it only malfunction between 2 specific stations? This dealer is full of excuses and is not solving the problem. They only car if they can make money from Hyundai.

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by Jen Bliss on 02/20/2021

My experience with the Jim Click automotive team was absolutely beyond my wildest imagination. At every step of the process I felt cared for, listened to and supported. They are terrific to work with and so incredibly helpful without being overbearing. I am so very appreciative and would recommend them to anyone looking for a new vehicle.

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