Jim Click Hyundai Automall
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Dealership Service Review
service Rating
They don't care about fixing the problem
Written byon 12/02/2021
I went in because My HD radio was not working correctly. I recreated the malfunction in front of them. When I went from an HD station on FM to an Analog station on AM The HD lights would stay on. Also this radio does not go into stereo on some local channels. They did not even address this issue. They said other cars do the same thing. They are wrong. The other HD equipped Hyundai I rented earlier this year Had no such Problems. If this is Normal than why does the malfunction come up only when the radio is Hot? And why does it only malfunction between 2 specific stations? This dealer is full of excuses and is not solving the problem. They only car if they can make money from Hyundai.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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James Matheson on 12/04/2021
I am Going Back again to Try again. Now my radio won't go into stereo mode on most local stations. The dealership tried to Get a Replacement Radio, but Hyundai would not approve it. That is not the dealership's fault. Hyundai Corporation said to turn off the HD feature if the radio is malfunctioning. To turn off something that is not working is not a Fixing it HYUNDAI !!! Now I am to prove the radio does not go into stereo mode with my modulator test equipment in front of the technician. Edmonds Please remove the previous post I made. This was not fair to the dealership that is at the mercy of Hyundai.
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