Jim Click Hyundai Automall
Dealership Service Review
Horrific experience happening through Jim Click Hyundai AutoMall. I set up an appt. for regular oil change and maintenance on Friday, Sept. 2nd at 2:45 PM more than three weeks ago to be prepared for a long distance road trip starting Saturday. I receive a text today saying that I am supposed to go to Green Valley. I purchased the car at AutoMall, have had all my service at AutoMall, therefore, it is the mistake of the person I set the appt. to have it in Green Valley, more than 50 miles away. I spoke with Service Manager🤬🤬 Jose Guerrero who told me that it's my mistake and my problem and there would be no help from AutoMall service. Not sure what else I can do but warn everyone out there, not to buy or expect good service from Jim Click Hyundai Automall. They do not honor their obligations or recognize an error on their part which will not cost me my time and money for a service they sell to you but do not support. Perhaps Jim Click should spend less on his overzealous advertising and more on service personnel to meet the needs of his current customers. O stars out of 5.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No