Toyota Of Clermont
Today 8:30 AM - 10:00 PM
Customer Reviews of Toyota Of Clermont
Review type:
Have feedback for this dealer?
4 reviews
Sort by:
Worst Dealership, avoid at all cost
by Joe P on 09/09/2024I used to be a loyal Toyota customer for 16 years until I walked into this particular dealership. I can sadly say that this dealership has completely turned me off from buying another Toyota vehicle The dealership states that they pride… themselves on the “customer experience”. Claiming that their goal is to work with the customer from begging to end. They also state that they since they are a family owned business they can easily work out a deal to ensure that the customer leaves in one of their cars satisfied. I can tell you that my experience was no where close to that. In fact their next door neighbor Hyundai gave me the customer experience that this dealership had promised but clearly failed to deliver. They should go next door and learn from their competitors. Unlike the finance guys at Hyundai who will provide you with straight numbers, the Toyota finance managers will try to spend time distracting you; attempt to upsell you, and go so far as to be cliche and switch with another manager if the 1st doesn’t manage to convince you to take their offer. I told them from the get go what I wanted, what my price range was but rather than just be upfront and tell me that it’s not do able they instead play these childish games by wasting your time in hopes to try to wear you down. They will even go as far as bad mouth the competition to try to intimidate you from considering buying elsewhere. This is truly unprofessional and it shows the type of people you are truly dealing with They claim that they will work with the customer but it becomes clearly that only care about increasing their commissions than working with the customer as they say they will. if this is the type of reps they got, I can just imagine the type owners they report to. I highly do not recommend this particular dealership and suggest going to another Toyota dealer, maybe Central Toyota if you still want a Toyota. Or just go to one of their competitors, at least they won’t waste your precious time. Clearly the reps here have no respect for yoursDon’t question services performed
by Mike DeMonaco on 12/28/2023I noticed a leak coming from my driveshaft at the transmission so I scheduled an appointment to have it looked at along with the 20,000 mile service, when I got to the appointment I met with service advisor Owen Brock and explained what was… going on so they took the truck back when they looked at the truck they said since I lifted the truck it does not fall under the warranty which I disagreed was the cause of the issue while I was there I was told that the 15,000 mile service including an oil change be performed I scheduled was not completed during that visit but I sat there for an hour and a half, so then the service director Jack Machado came out to speak to me and proceeded to grab my keys and paperwork and walk outside to my truck where he said we will need a tech to come inspect the vehicle and rush me off. Couple days later Jack and Owen call me and say the tech looked at a photo they sent him with the truck in the air on a lift all 4 wheels were hanging which caused the driveshaft to pull out so I asked them if they showed the photo I submitted to them with the truck on the ground and the driveshaft was normal so I had to contact Toyota and speak with an advocate who was a little help I felt like she did not understand what was going on so it was not explained thoroughly to the tech, fast forward to my meeting with the tech on 12/21. I was greeted by the tech along with Jack Machado and was asked what todays visit was for and when I started talking Jack interrupted me and with an attitude said I will let you guys deal with this, so the tech took my truck back to inspect it and once he completed his inspection he brought me back and showed me what he thought was the cause of the leak but said there was no leak at the moment and said it would not fall under the warranty, tired of going back and forth I said it’s whatever and I will deal with it another time. As I was brought back inside the service area I asked to speak with the customer service manager as she was supposed to look into my 15,000 mile service and get back to me which she never did so I was brought into Jack Machado’s office and while I was discussing my issues Jack walks in and with his attitude asks me what is my problem, i replied I was speaking to the rep and he once again interrupted me saying listen to me, upset I was questioning what service was performed on my truck during the last visit and proceeded to ask me if I paid for the service where I replied yes I did when I purchased my truck he then tells me it was part of my Toyota care package and he needed a code to get paid for a service they did not provide where I replied so that’s how you do business and he was being a jerk, after he continued to talk down to me about questioning the service I guess I was not allowed to question what they did or did not do to my truck, I then called him an asshole which caused him to jump out of his chair from behind his desk and get right in my face, I was calm as can be and he was worked up so I told him go ahead and hit me so I can knock you out and his reply was are you threatening me, the threat started when he got into my face and I had every right to defend myself but I was able to control myself unlike Jack Machado, he then exited the office from another door so I walked back to Owen and asked to speak to his boss which was the general manager, Owen then went to let them know I wanted to speak to him and was told he was off that day but his assistant was available and was going to speak with me ends up she was in the office and witnessed everything that happened, she approached me and asked if I could come to her office so could speak with me so we talked and she said she would let the general manager know what happened and also apologized for the actions of Jack Machado. As I was getting the paperwork for my truck Jack and the assistant approached me and Jack said he wanted to apologize for his actions which I declined the apology it only came after the general managers assistant talked to him about what happened. I spoke to a tech as well as service advisors and asked them if Jack treats him the same way which they replied yes he does. So now a week later I have not been contacted by the dealership to rectify the situation. Jack Machado is extremely unprofessional and definitely does not need to hold the position of service director or even have a job at the dealership whatsoever.STAY AWAY!
by NPSaville on 10/26/2023STAY AWAY FORM TOYOTA OF CLERMONT AND TOYOTA OF ORLANDO! The other day my wife and I went to Toyota of Clermont just to look at 4Runners on a whim—not buying right now. The product specialist, or whatever they call the people on the lot… with the clipboards, greeted us. I told him that we were only looking and that we did not need his help at the moment. As we started walking toward the 4Runners the young man followed me. I turned to him and said “We got this. We don’t need you right now”. He still followed me. Grrrrr! This was the first indication that you don’t really matter to them. Only the sale matters. So we took a test drive and then tried to leave. We were then strongly coerced into coming inside because the young man did not have a business card on him. We had to wait ten minutes to meet the sales manager or whomever he was. I only did this to throw the young lot guy a bone because, clearly, he was being graded on this aspect of the torture. Eventually we met one of the sales managers who commenced trying to get us to buy the car “tonight” despite me saying many times we were only there to look. Jeez man! They really do not have you as a person in mind when they are employing all these tactics. It’s all about the sale to them. A week later we bought a new 4Runner from Central Florida Toyota I Orlando. Best new car purchase ever! Safe the grief. Go there instead. NPSMisleading sales tactics - classic bait and switch. I wish I read reviews
by KR on 09/28/2023Agreed to a verbal deal ahead of time (MSRP + dealer installed options), made the 2 hour drive to finalize and then we were hit with a surprise $5k "market adjustment".
The following reviews are more than two years old. They are not included in the overall rating.
31 reviews
Look elsewhere, Roxanne and Felix are rude!!
by DM on 01/25/2023Looked into buying a Venza from Toyota of Clermont and was contacted by Roxanne. Called a couple days later to get more details, and was told I still need to complete the credit application although I as buying the car cash. Sad to say, but… Roxanne is rude and could do with customer training. Then her manager Felix called back and accused my wife of being a liar. Really, this is the kind of people Toyota wants working for them. Customer service is lacking at this dealership, take your business elsewhere.Beware! Do not pay the market adjustment from this Dealership!
by DS on 11/01/2022Beware! Do NOT pay the Market Adjustment for a Vehicle at this Dealership. After being told that the price of a new vehicle was full MSRP (PLUS) a $7,000 (later reduced to $5,000) dealer profit market adjustment just because they can, I… was then offered thousands less than what my trade was worth, which is ironic as this whole transaction started with a cold call from this dealership saying that my Tundra was is high demand and that they were paying top dollar for my trade if I'd come in and look at the new models, which turned out to be just a sales tactic to get me in the door. They looked up my trade and verified my numbers on Kelly Blue Book, and other sources and then shared that, " We have to make the most off of both ends of the deal to pay our bills" due to low inventory, and further that every dealership was doing it. This is a shocking admission in itself, but it truly allows for zero desire to operate in fair and equitable business practices. NOT ALL DEALERSHIPS OPERATE THIS WAY ! They are squeezing the consumers in horribly unfair ways, so I set out to find a better deal. Which I did. I took my business to AutoNation Toyota in Winter Park and sold my vehicle on my own in 1 day and came out $14,000 better off than the deal I was offered at Toyota of Clermont. In this economy, that is allot of money for a typical consumer. I took this matter up to the General Manager of this location, who said he needed to educate me on the transaction as he gathered the most advantaged reports he could to prove that I was wrong. Well, it turns out I was $14,000 right in my thinking and that not all dealerships operate this way. Lastly, the GM said that his business practices didn't make him a bad person or a bad dad which I hope is true. So the story ends well, for everyone except Toyota of Clermont. For your own sake, shop around for a dealership that deals more straightforwardly and verify every word that you are told. I feel sorry for the sales staff that spend time and effort sharing the features of the vehicles and then take you on test drives, and do not make a commission due to the profit margins Toyota of Clermont demands in order to do business. No wonder their lot is empty, people are waking up. In conclusion and in my humble opinion, this company is not an asset to our community. The entire intent of this post is to keep others from falling into the trap that was set for me. Happy Shopping.BUYER BEWARE! Look elsewhere for your service needs!
by Austin Cooper on 08/07/2022BUYER BEWARE! I brought my car last weekend to have it serviced. It was there for a total of 4.5 hours and all they did was an alignment, oil change and induction/injection service. I started to drive home that day and noticed they didn’t… correct the alignment like they say they did. So I brought it back and waited another hour and it was still not corrected. Yesterday they had me bring my car back in to make it right and said the steering will just needed to be adjusted. Which is what they should’ve done last weekend. The shop foreman shouldn’t have needed to get involved to do a simple alignment. Today I noticed a long scratch across the back end of my car that wasn’t there before. It’s faint but nonetheless something I’m going to have to pay for out of my own pocket to fix now. All because I wanted to patronize this business. Talk about a headache! Updated: it seems that they make fake accounts to write good reviews on here as well.Tried to Sucker Us for an Unnecessary $1,000 Repair
by Jim Duffy on 03/15/2022We took our Prius in to Toyota of Clermont a few months back and when we got it back, we noticed that the outside temperature had stopped reading and we were having other issues with the dashboard electrical system. We took it back a second… time and they said they'd need to order a new thermostat. We took it back a third time and they installed the thermostat but it still didn't work. After waiting for hours, they came in and told us that "rodents had chewed on our wires" and it would cost over $1,000 to replace all the wiring! That didn't sound right to us because we keep our car parked inside our garage all the time. So we took it to Toyota of Orlando and within a few minutes they discovered that the service tech at Clermont had wired the thermostat wrong. They fixed it right away and corrected the other wiring issues the people at Clermont had caused. And it did not cost us a penny. We'll never bring our Prius back to Clermont again. If you're looking for service, beware of some incompetent and shady service personnel out there!Very fustrating recall experience
by Unhappy customer on 01/31/2022Usually only bring my car for Free services there (initial 2 yr maintenance) & most recently for the recall of the fuel pump that I received government notice of last August & called them every two weeks re recall. They said when the… remedy was available,they'd call & send letters but they didn't but finally when i called this week they had the part- I've had the car 2 yrs- in 2 weeks the 2 yr coverage expires. Driving home after the new fuel pump was put in the Check Engine line came on FIRST TIME EVER. So on Tuesday I called to have Toyota Care tow it back as it smelled of gas & I've had engine burst into flames while pulling up to a gas pump so I'll take no risk like that. Tow truck doesn't show so i call toyotacare to be told they had it but it was marked incomplete. we go through it all again & they say tow will be there in two hours. finally he comes and tells me Jan 1 policy changed and they can't transport me. so car gets to dealership -I hear nothing and call them & they say they have to order another small part so it'l be Satu. Sat I call them at 11 to check on status & I'm told that the wrong part came in so it'll be Monday! So i call at 9:30 today(MON) & they say the part came in so it'll be today- i remind them again i will need the shuttle to get me to pick up the car. I called again at 11:30 & this time fussed because still it's a sometime this afternoon- No confidence & despite a lifetime of Toyotas, I'm done after this car with both this dealership & Toyotas--Initially 2 on the second tow request call, she was insisting on $160 pre-payment, I explained absolutely not I'm still under the 2 years of toyotacare- after a long hold she came back saying yes I was right. Price paid rating is low because whie it was "free" it was 6 days without my car (IF I do get it back today) the aggravation& being alone without a car are anxiety & frustration "expensive". The take NO ownership of their mistakes. In future I'll take this to the mazda dealer for any paid services as the Scion was made by Mazda ....Lack of honesty!
by William Rodriguez on 01/18/2022I bought a 2022 Toyota Tundra. And I have to paid over $5,000 over MSRP. The dealer claim that the reason they over charged between $5,000 to $10,000 over MSRP is because a Market Adjustment and that is a lie. I call it Anticompetitive… Monopolization. The dealer also lied about a repair that they did to my trade in BMW that I got charge $1,000 to repair. They are intentionally extremely Dishonest People.Great experience
by Lydia on 11/27/2021I would gladly recommend Toyota of Clermont to family/friends. From initial contact to driving off my new vehicle, it was noticeable that employees mirror the professionalism and courteousness of the general manager, Nick Petrone. Pros:… Knowledgeable/polite staff, cleanliness, attentiveness, transparency Aiden clearly explained vehicle features, patiently showed me options, and Paola was quick and efficient with the final paperwork. The star player was the 2nd sales specialist, Esteban Fernandez. He worked hard to ensure I was happy with the final negotiation. His interaction with the whole family left a lasting positive impression, too. Only setback was that my vehicle was marked up from the advertised MSRP online price, which threw me off on a loop, and I had to trade off my 2013 Corolla to offset some of the unforeseen cost. I did called other Toyota dealers nearby and all had similar marked up market value price. However, Esteban made the trade in worthy, patiently work back/forth for price adjustments approval, and made the sale happen. I would gladly do business again with Toyota of Clermont in the future.Toyota of Clermont dealers are [non-permissible content removed]!
by Pauline on 09/23/2021DON'T BUY A CAR FROM TOYOTA OF CLERMONT! After wasting 4 hours of my life on Sunday the 19th, I go back today on the 21st and they raised the car another $1K!!!! Get this, they told me Sunday they don't negotiate the sticker price yet the… manager and salesman had the balls to just call me and said they would split the cost and take $500 off! Thought they don't negotiate the price!?!? I said if you don't take the $1K off, don't call me again! So I hung up! Like there aren't a gazillion other dealerships to shop at! Manager Nick Patron is a condescending [non-permissible content removed]!Terrible Car Salesmen
by Aracelly Arana on 08/19/2021Made an appointment to come test drive a car. Was taken on a test drive and asked if we can get the numbers on the car while we get our mechanic to come to see the car. Without getting any numbers we were quickly dismissed with a business… card on hand. Thought it was weird that they were not trying to help us buy the car. Our mechanic got to the dealer and was able to check the car and take on a test drive. Sat down to start the paperwork and was told that the car was sold. I've never experienced anything like this. Not even a hey we'll call you if we get anything else to come in. We were practically kicked out of the dealer.Waste of time
by DJ on 07/31/2021Went in to purchase new truck With cash. Said they only allow financing. Lots of runaround with very youthful a d inexperienced sales person. Went to Leesburg and bought my truck. Clermont was a huge waste of time.Awful experience. Joshua Mitsis has poor people skills.
by Awful experience Joshua Mitsis on 06/21/2021Awful experience.I called the dealership and Sasha Ally with Toyota of Clermont answered the phone and told me that she was one of the managers, i told her that i have a Honda Accord 2018 lx turbo and the car its upside down and that… Wesley chapel Toyota sent me a voucher for $19886 if i trade in the car with them, Sasha told me that Toyota of Clermont can give me a better offer for my trade and i told her im over and hour and 20 mins away and she said that In Toyota of Clermont they will make it happen. Later on Lyle contacted me and we set and appointment for the evening. When i get there Lyle showed me a new sr5 tundra which i like and we test drive it, and we like it. Lyle introduced me to Carlos Tapia the sales consultant and he explain all the process to us. They appraised the car and came back with 15k which i refused to take because the reason i drive almost and hour and a half was because one of the manager told me that Toyota of Clermont can give me a better offer that Toyota of Wesley Chapel , but is was a lie. The sales consultant told me that the sales director Joshua Mitsis wont give us more than 15K for our trade and he was laughing about it in the office , then after they ran several inquiries in my credit they told they cannot met monthly payment i want to buy the car and i told them obviously because you guys are not honoring the 19K trade offer you said you are going to give me, then this guy Joshua Mitsis start saying that Sasha its the internet manager and that she said that to bring customers to the door and i told him that's a bad practice lying to the customers ,that's deceiving and fooling the customers, this sales director Joshua continue saying he wants to help but don't want to raise the trade or lower the truck price,just he is not losing money. This sales director doesn't care about the customers or the reputation of the dealership , he openly put the blame in a manager that was not in the office and didn't honor the deal. Be careful to do business with this dealership because they didn't keep their promises and they are not looking to run the extra mile for the customer.BEWARE OF THIS SCAM TOYOTA! [non-permissible content removed]
by Chrisitne L on 06/19/2021I tried to buy a vehicle from this Toyota for over 48 hrs and minutes before I came to pick up the vehicle, they sold it to another buyer. I was LIED to by salesman LUIS, BROOKLYNN, TANISHA and JESSICA. They’re “online sales… representatives” is clearly an automated system designed to SPAM you and make you FEEL like you’re being listened to, but in reality, they don’t read their email…and when you call and actually speak to someone, they OUTRIGHT LIE TO YOU, including the sales directors! IF YOU CARE ABOUT CUSTOMER SERVICE AND HONESTY AND INTEGRITY IN A COMPANY—STAY THE HELL AWAY FROM THIS TOYOTA! T [non-permissible content removed] and I wish that everyone could read this review before they even CONSIDER dealing with this dishonest POS company. I sent the following email to their sales department and NEVER got a response…and when I came to purchase the car that I was told was “put to the side” for me, it was sold “minutes” before I arrived: It is clear that not only does your sales team NOT talk to each other, AND you don’t read my messages. I am NOT going to give you my phone number to “text” me the photos—at this point, I believe the advertisement to be a scam and will report it as such to all listing sites. Heck, your team can’t even seem to to notice my name in emails and you keep referencing me by the incorrect name. Furthermore, I will post negative, but brutally honest feedback on every site associated with your dealership that I can find. Your business model of heckling me for details that either I have already provided or have stated that I do not care to provide is absolutely ridiculous. I am in the market for a vehicle and what I assumed to be an easy request—to get actual photos, NOT stock photos—has proved more than your dealership is willing to provide. Therefore, you must be a scam. Please remove me from future correspondence from ANYONE on this team or anyone from this dealership. GOOD JOB, TOYOTA OF CLERMONT! I truly hope this and every other review that I leave—from the Better Business Bureau to Yelp to Toyota Corporate reflects negatively on your horrible, DISHONORABLE, NO GOOD BUSINESS MODEL. STAY AWAY FROM THIS DEALERSHIP!Please don’t service your car here
by Orlando Husker on 05/05/2020I can’t stress enough not to use the car service part of this Toyota dealership. I am going on every social media possible so if I can help just one person to avoid them. They screwed up big time and they felt since they towed it after I… asked them to, fixed it everything is fine and nothing should be refunded. The service guy didn’t put my oil plug back on correctly so luckily I took back road home instead of the highway. I could smell the burning close to home and realized once I was in my garage all the oil was draining. Spoke to the customer service rep who said I asked for too much since I wanted labor refunded. Jack the owner refuses because all is well we did our part. I loved my car. 2007 Toyota Corolla missing hub caps and has almost 215,000 miles on it. Runs beautifully and now who knows. I spoke to other repair people and who knows the long term damage could be there. So they will help you with a refund but you need to be close to being in an accident. So good luck if you do maybe you will get a better deal than I did.WORST Place to Service your car
by BaskerG on 11/29/2017The WORST Place to service your car. Never go to this place.If they have a 0 start I would give them tat. I had real bad experience with this place several times. They practice shady business. They try to fix things that is not needed and… leave the real issues behind. Once you are a customer of them they will milk the money out of you over and over again. I had issues with my exhaust system, they wanted to replace cadillac converter ($1800) I went to some other place it was a minor issue did not even cost $200. There was a recall for high oil consumption, one they fixed Oil started leaking. They tried to tell me the oil Leake was from some other place. I had to prove them it is from their work. They fixed radiator and did not do a good job. Which later cause Head gasket to leak (Cost 1800 they offered to fix it for 900) Toyota is a Junk, and this dealer is [non-permissible content removed].High pressure and untruthful
by thinktwice1964 on 07/09/2016Found a 2014 Kia Soul that looked and checked out good. About 2 hours total back and forth with salesman, then 2nd salesperson who "confirmed the vehicle had 100,000 mile main warranty". Finally got to final paperwork and found a $300.00… set of floor mats being added in. Finally closed the deal. 3 days later I found the drive train warranty was really 60,000 miles and also was not transferable to me as a second owner. No one at dealership remembered a thing about discussing warranty. I felt we were not treated fairly and pushed through this deal by false information. The only thing good about this deal is the car is really great to drive and gets super mileage. I do not recommend going in to this dealer when you haven't already picked out a brand and model of car and have done the research.Total Dishonest establishment
by deceivedtwice on 07/25/2015They take advantage of you and change numbers and lie about what they have done. They cheat you out of your money. I made the mistake of leasing a car through them and i was taken advantage of and theyfudged the numbers. After finding… out I was going to make a one payment lease instead of monthly they added over $4,000 to the MSRP. They stated that this is whay is supposed to be done on a one time payment lease. When asked them to explain i caught them in lie after lie. And was asked to leave. I will never ever do business with them again nor recommend them.Great Buying Experience
by mskmcc on 06/19/2015I had a really good experience buying my new Camry. I appreciate that I didn't feel pressured by my salesmen. The final paperwork was explained very clearly by Gabrian Calkins.
Toyota Highlander
Toyota RAV4
Toyota Corolla
Toyota RAV4 Hybrid
About our dealership