All American Subaru of Old Bridge
Customer Reviews of All American Subaru of Old Bridge
Always an amazing experience
byon 11/20/2023
This is my second Subaru from this exact location and I couldn’t be happier. Iryna was a tremendous help from the pre-order of the car all the way to me leaving the lot. I can’t thank her enough, please make sure you go to her when it’s time for you to grab a new car.
OUTSTANDING CUSTOMER SERVICE
byon 03/20/2024
I would like to take this opportunity to personally thank A. Nocciolo for he profesionalism, courtesy and efficiency helping me with my Subaru Outback. Fantastic representative of Old Bridge Subaru and Subaru Corporation. It was such a pleasure dealinbg with such a competent employee. Thank you so much for all your help !!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Clear and to the Point.
byon 03/02/2024
I have been getting my car serviced here for almost 7 years since I bought it new there. I have always had intelligent, caring, and understanding service reps (Melek "Mel", Liz, and not there anymore Lawrence) who did not make me feel like a serial number but like a human being. They didn't try to up sell me on elective services and pointed out what needed to get done and what didn't. They even make it a point to find coupons when your normal servicing goes from just an oil change to needing new brakes as well. They even try to find if work is covered under warranty before even suggesting what work needs to be performed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
All American Subaru a Class Act
byon 02/20/2024
Warranty saved the day on an oil leak, thanks All American. Kudos to Melek for outstanding service !
Award winning service
byon 01/26/2024
Great customer service! Friendly and knowledgeable staff. I received loaner vehicle which for me was very accommodating since I had to get to work. My sales associate Kaitlyn is always a friendly and takes time to explain your service and what the technician will be doing. Overall I recommend this dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 01/20/2024
Mike Roman and Amanda in service were wonderful, Melek was wonderful as always. Reliable service and the rental car makes it even better. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Scripted ignorant excuses
byon 01/12/2024
Service Rep tried explaining that a dead battery in a 2021 Subaru vehicle with 30k miles wasn't out of the ordinary because of cold weather. Apparently I should expect Subaru batteries to last this long. Supply chain still has issues & a battery for a 2021 vehicle took over a week to track down. Luckily, they supplied a loaner vehicle & honored the battery warranty which expired 2 months ago.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Always an amazing experience
byon 11/20/2023
This is my second Subaru from this exact location and I couldn’t be happier. Iryna was a tremendous help from the pre-order of the car all the way to me leaving the lot. I can’t thank her enough, please make sure you go to her when it’s time for you to grab a new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great price
byon 11/16/2023
Great dealership gave us a very nice price point so we could take home the car right away. We will definitely return back for more deals.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Good Job
byon 11/15/2023
I liked that I had no appointment and just drove in for an Oil change.. Kaitlyn my service representative said no problem! I was in and out in under an hour. That’s great service. Also Kaitlyn showed me how to reset my clock ( which I always have a problem with) So it’s 5 stars for me. Thank your OldBridge Subaru .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Quickly
byon 11/08/2023
Easy as 1 2 3. Faster car buying.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Timely support
byon 10/18/2023
Great service and support. Ashley and her entire team are beyond and above. Max rating for scheduling, follow up and completion. Thank you Subaru!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding
byon 10/03/2023
Excellent service. Addressed and handled my concerns perfectly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
No place like home
byon 09/11/2023
I am greeted and treated with the utmost of friendly smiles, kindness and understanding. The "new" service rep, Katie, is an incredibly cool, knowledgeable and smart young lady that knows what she is talking about, what's even better is if she doesn't know she will find out like it's her mission. Been going there since 2016, my wife is on her 2nd and I am on my 3rd. Have some issues with my 23' Outback limited, was there on a Friday, Katie was on the phone with me on Monday working on a resolution, not sure how it's going to work out but I know I'll be there with it or another Outback. Like I said, there's no place like home. My yes responses to questions are for the maintenance not for the outstanding issue that is still pending.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Made the process of buying a car a lot more fun
byon 07/27/2023
After searching a few days for the elusive Forester Premium trim model, I started calling various Subaru dealers and contacted All American. I initially spoke with Samantha, who was able to help tell me about the inventory even though they weren’t even open yet! After a few laughs, I found out they had one premium model in stock. My husband and I drove out to Old Bridge and met with Delia, who showed us a brandy new 2023 Forester Premium - like so new that it was still wrapped in plastic! We liked the car, and worked out the numbers with Delia and manager Jason. I felt we got a very fair price on the car and also on our trade in. The process went very smooth and while we went home to get our trade-in, they started on the financing and detailing of our new car. After finalizing everything with Delia, we sat down to finish the financial stuff with Mike. We had a couple of laughs while signing our lives away! This review wouldn’t be complete without a shoutout to Conor, who assisted with helping us learn about Starlink, aka Stinky Star. :) Overall we enjoyed the process of shopping at All American. Everyone was super nice and it made the usually painful process of buying a car a bit more fun. We will definitely return and refer friends and family there if they’re looking for a Subaru.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Consistency
byon 06/16/2023
Service advisor Liz is excellent! I have had 0 issues at this dealership in 4 years.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome Service
byon 06/14/2023
Service representatives are knowledgeable and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience with Dean
byon 08/08/2021
After having a bizarre, unprofessional experience at another local Subaru dealer and feeling frustrated, I took a chance and ended up at All American Subaru. Dean Fitzgibbons set me at ease as soon as I got in his office. He was extremely personable and very knowledgeable about the features and functions of the car (I appreciated that he took me on an actual test drive on the highway!). Most importantly, Dean and crew were trustworthy. There weren’t any mystery fees or price discrepancies like other dealers. I feel like I got a fair deal with zero pressure, I didn’t even have to go in the finance guy’s office. Overall, I highly recommend All American and especially Dean Fitzgibbons for a fun, personal Subaru buying experience with no shenanigans.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
A+++ Thanks To Iryna
byon 07/17/2021
Iryna is great to work with! Just picked up our 6th Subaru from All American Subaru in Old Bridge. Iryna, Salesperson, has been working with us for many years. Iryna is very concerned that her customers have complete knowledge of the StarLink and Media Systems and being completely satisfied with your purchase. Iryna and the Dealership, have a family attitude towards their customers and it is Iryna's Customer Service attitude that brings us back each time we are in need of a vehicle. Steve S.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Don’t believe them. Find a different dealer
byon 05/06/2021
I do not recommend They offered to match a price on an Outback. We confirmed deal through messages and set up a pick up date. 1 hour before we were to pick up car they called ( not Larry who was the guy who made the deal with me ) and said the owners friend just bought your car. A manager called to apologize and said they would make it right. since then no calls... crickets from the entire dealership, finance rates have changed and they continue to list car as available. Bait and switch at its finest. Go to a different dealership who is more honest and keeps their word.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Very Pleased with Car and Salesperson
byon 08/22/2019
We recently bought a 2014 Forester for my grandson. The service department did an excellent job of detailing and preparing the vehicle for sale. But the best part of our experience was dealing with the salesperson, Christina Guerra. Christina went to great lengths to track down the service records for this vehicle so we would know what we were getting. She was very professional and followed through on all of her commitments. I have to say that I was not looking forward to buying a used car, but Christina and All American Subaru made it a positive experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Makes taking care easy!
byon 08/21/2018
I started using this dealers service for my car even though I did not buy my car from them. They were just closer to my home. So glad of that this is a great place to care for your car. The waiting room is nice and the drive in drive service is great. They do not try to sell you anything that you don't need but will do the basic checks and just do what you ask them too. They are on time too!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments