All American Subaru of Old Bridge
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Scripted ignorant excuses
Written byon 01/12/2024
Service Rep tried explaining that a dead battery in a 2021 Subaru vehicle with 30k miles wasn't out of the ordinary because of cold weather. Apparently I should expect Subaru batteries to last this long. Supply chain still has issues & a battery for a 2021 vehicle took over a week to track down. Luckily, they supplied a loaner vehicle & honored the battery warranty which expired 2 months ago.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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All American Subaru in Old Bridge on 01/29/2024
Dealer Response
JC, we understand the frustration over your battery issues, and there were supply chain issues with it being on backorder. We're glad you were happy with our loaner vehicle and honoring the warranty. Perhaps you would reconsider increasing the stars for us since, as a dealership, we did everything we could for you in this situation. If you'd like to discuss further, please reach out to me.
Thank you,
Mike Roman - Service Manager - 732-242-0463
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