Customer Reviews of AutoNation Chrysler Jeep Arapahoe
Easiest vehicle purchase ever
byon 04/17/2024
I recently bought a new Wrangler at Autonation with Michael ("Cody") Montague. He listened to what I wanted, worked with me to find a suitable vehicle, and never pressured me in a direction I didn't want to go. They even offered more for my tradein than I expected. Ultimately, I needed to get a special order, which arrived a couple of months earlier than expected, and Michael kept me informed about progress along the way. I'm very happy with how smoothly everything went, and with getting exactly what I wanted.
Great service, excellent customer service!
byon 11/07/2023
Jeep started overheating. Brought in to service and Ronnie was able to work magic and get us in. He was very knowledgeable and extremely helpful. He went over our options, provided detailed diagnosis data and understood our urgency to get the work done. He was honest and fair with us about the work that was needed. He went out of his way to make sure we got our car back quickly. Arapahoe Jeep has the best service we have ever received and we will be customers for life, thanks to Ronnie and his hard work and customer centric approach!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
All sevice was terrific
byon 11/04/2023
I was in and out quickly and had nice conversations with the service staff. Enter than ever.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My 2007 Chevrolet Avalanche was traded.
byon 11/04/2023
Ms. Camala Hayes was the salesperson that sold us the 2024 Jeep Grand Cherokee L. HayesC@AutoNation.com She was knowledgeable, polite, on time, courteous, and professional. The sales conversations and deliberations went smoothly. The test drive was good. The Closing of the purchase was laborious, tedious, and long. That process needs to be more efficient and shorter.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Jeep service
byon 11/02/2023
They went out of their way to do initial diagnostics with a reduced staff. I would highly recommend them. They didn't perform work yet but made an appointment to do the repairs
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
My new go-to!
byon 11/02/2023
Big thank you to Jacleen for all your help!! I will be back here any time I have issues with my Wrangler. Honest and thorough service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Terrible communication, lost my car
byon 10/30/2023
I dropped my Jeep off on Tuesday morning. The service advisor assured me that I would receive text message updates on the status of the repair. I did not receive any updates all week. I called on Thursday and Friday asking for an update and they had no idea when it would be done. On Saturday I called and said I wanted my car back, I don't care if its fixed. I needed it for that week. The saturday service manager said he could not even find my car, asked me what color it was because they hadn't bothered to write down the plate number. Said he would call me by end of Saturday about a loaner car, he never called me back. On monday after work I finally got the first message saying I would be receiving updates via text message. I went to the dealership to get my car and they said it was finished. Who knows how long it would have been for them to actually tell me it was done. I got my car, no acknowledgement that they lost my car, no acknowledgement that they left me completely in the dark for 6 1/2 days. I was just glad to have my car back. I would never return to this place, [non-permissible content removed]
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Service review
byon 10/30/2023
Took us quick. Happy with service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 10/30/2023
Fast and convenient
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service Experience
byon 10/29/2023
Jacleen at the service desk was amazing. She got us right on the schedule, helped us save money and gave timely and important updates about what was going on with our car. We are new to CO and have just found the right dealer to take care of our car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dan Blankenship
byon 10/27/2023
Friendly and quick service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience with the Service Center at AutoNation Jeep
byon 10/25/2023
This is my second visit to the AutoNation service center in the last month for different items. Rex has been my service advisor and has been very pleasant to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Addressed my concern
byon 10/25/2023
Seamless and totally professional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service.
byon 10/24/2023
Our service advisor was exceptional. Communicated really well and got my car in and out quicker than I expected.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Lost Key
byon 10/23/2023
Purchase went fine but was only given one key after the ink dried. I had test driven the car previously when it had 2 keys. I was given the key replacement price and told that on used cars it was non-negotiable no haggle. Will never do business with them again
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Gary Holbrook
byon 10/19/2023
Had my car in service for a noise.in the front end on turns Called me, found the noise and had to get parts. Parts were the next day, installed and on my way Great service Gary
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2012grand jeep cherokee
byon 10/16/2023
Dropped my jeep Friday night by roadside carrier and my jeep was not looked at until Wednesday of the following week. I then called and was told what my jeep needed. I told them I had an appointment to change my oil on that Wednesday. They said ok and my jeep was ready for pick up on Friday. This in my opinion is not good CS.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Thank you
byon 10/13/2023
Anytime you have to get repairs done on your vehicle, it is always a stressful time. Thankful I have found Justin and his team. They always do their best to take care of the situation and make it as smooth and painless as possible. Thank you!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2023 Jeep Laredo
byon 10/10/2023
Amazing squad! Honestly the best deal I have got in years!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Horrible
byon 10/08/2023
I bought my jeep 3 years ago. It has been one problem after another. This dealershio lied to me about completing a recall and I am now without 27 thousand dollars and without a jeep!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Jeep service
byon 10/06/2023
Superb customer service and trust with their work!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Worst service I’ve ever had
byon 10/04/2023
Scheduled a diagnostic and dropped off my car at 8am on Wednesday. Was informed it would take 48 hours to run diagnostics. My car wasn’t even looked at until 2:30pm on Friday, which they looked at it for a total of 20 minutes and told me they couldn’t find anything wrong with my car. I spent $200 on a rental car for the service team to look at my car for 20 minutes and not help me. Now I have to pay for a real service team to look at it. Really terrible management and wish I would’ve never bought from AutoNation. Also replaced windshield wipers only for the front and not the back. Never got to the alignment. Just terribly run and need better mechanics to serve customers. Please stop signing everyone up for sixusXM, now I get spam emails every day from them. Focus on helping customers not free trials
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments