#1 Cochran Buick GMC of Monroeville
Customer Reviews of #1 Cochran Buick GMC of Monroeville
Excellent Customer/Automotive Service
byon 01/12/2023
The Customer/Automotive Service was excellent and I was able to get an appointment expediently to resolve my issue.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Customer/Automotive Service
byon 01/12/2023
The Customer/Automotive Service was excellent and I was able to get an appointment expediently to resolve my issue.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lied!!!!!!
byon 01/07/2023
Took car to Washington, PA location for a warning light issue. After waiting 2 1/2 hrs, they were unable to provide error code printout; was still charged a $160 diagnostic fee; & was handed a $6500 estimate (part needed to fix issue was $500). Never had an issue in Wexford , PA location. It's a shame that they closed that specific location where customer service was a priority and the best I've ever dealt with (from sales to service). I will never return to the Cochran Infiniti Washington location.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Buick Lease
byon 08/14/2021
The process to lease a vehicle from beginning to end was so easy. The staff was so professional and attentive to what I needed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Buyer beware....Bait n Switch Strategies
byon 07/29/2020
Currently in a vehicle guying process with a Cochran dealership. Already called them out on blatant lies between sales people also called them out on "bait n switch" strategies. They do not honor policies services, etc posted on their website. All I have done is ask the dealership to make things "right"! Still meeting with them.....we will see how they do. When you are told to read the fine print and you signed the contract.....you know something shady is up.....all I can say is buyer beware! Most likely the last vehicle I will buy from this dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
cadillac sales
byon 02/23/2019
Called to inquire about a Cadillac SUV. Was told by the salesman that he was too busy to talk and I would have to make an appointment. Went to the dealer ship in Monroeville and was told there were no salesman around.Went back in the showroom 3 times and no one was there.I guess they were all out telling everyone how great they are!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Fast, Friendly Service
byon 12/12/2018
Dropped my car off in the morning for new tires, new brakes and rotors install, and an inspection. Was informed that work had been completed by early afternoon. Fast, friendly service!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Another great experience!
byon 05/04/2018
Had a Buick Enclave on lease from #1 Cochran and was getting it ready for return. Called Shawn Smail with a few questions. During the call, he asked what we were looking to replace the vehicle with. I told him we were looking at a couple possibles. He raved about the new design of the GMC Terrain. Said I had to a least look at it. We did, then drove it. He told us about the great incentives being offered, and that it was the #1 selling vehicle, that it was hard to keep them on the lot. After crunching the numbers, he got us right where we wanted to be. My wife and I agreed, we didn't need to look at anything else. The return of the lease, and the pick up of the GMC went as smooth as you'd want (almost too smooth!) Shawn, Louis and Dale were awesome to deal with. Located the vehicle in Ohio, and had it ready for us in a few days. We've had it over a week now, and love it!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent service all around
byon 02/23/2018
From the Service Advisor, Ron Bettencourt, the Lunch Counter Clerk, Lisa, I was treated like I was the only customer in the Service Center during my entire experience at Cochran Buick GMC Dealership In Monroeville.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent customer service
byon 05/20/2016
Great service. Will recommend to another person. I will also be returning.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
always go above and beyond
byon 05/13/2016
Every time I use #1 Cochran for Parts, Sales, Service, or Collision Center they go above and beyond my expectations
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
poor service, and poor quality
byon 04/15/2016
not happy, poor service poor quality, waited until the warranty ran out and then tells me,about all the work that needs to be done;and the same with my sons car;
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Purchase of new car
byon 04/01/2016
I purchased a new suv from Cochran of Monroeville and it was a no hassle approach.The sales person Shawn Smail was engaging,personable and professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
awesome service by everyone
byon 03/04/2015
Everyone was courteous and respectful.....and I could not have picked the place or the car better myself....
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
my best car buying experience
byon 01/27/2015
I am pleased to say that I have new confidence in buying a new car. after years of bad experiences buying used cars after trying to purchase new , I have found a salesman and dealership I can be comfortable recommending to anyone!!! salesman TIM WILLS and COCHRAN OF MONROEVILLE have earned my whole familys trust and business for life after delivering not one , but 2 BRAND NEW vehicles to me. I have a very strict budget to work with , and a very picky wife to work with , and yet TIM found the time, during some very busy days , to demonstrate various vehicles including test drives to my wife , keeping my budget in mind!!! after multiple days and test drives --- without suggesting ones we could not afford -- we got not only my truck , but an suv for my wife , and still under my budgeted payment. I would also like to thank TIM WILLS and COCHRAN for yet another sale to my parents of a brand new suv to replace her small car which could not accommodate my fathers wheelchair even folded up. even better was that her monthly payment was only one dollar more than what she already was paying on a car that was way too small for their needs. That being said , TIM WLLS now has 3 new vehicle sales in a family that was always told they could only purchase USED , and not in budgeted amount -- always close , but always over budget !!! THANK YOU AGAIN FOR NOT ONE , BUT 3 NEW VEHICLES over a 2 week period of very patiently and pleasantly working sales staff.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Totally Satisfied
byon 01/25/2015
Cochran provide a great car buying experience. When we arrived at the dealership, we were unsure of the vehicle we wanted. Shawn was vey patient and knowledgable, with no pressure. He spent 5 hours helping us find the perfect fit, a Buick Enclave.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent Car Buying Experience
byon 01/21/2015
Your entire staff was very friendly, polite, and professional. Our salesman Bruce was everything an outstanding Cadillac Salesman should be, very patient, knowledgeable and most of all not pushy. This was one of the most perfect car buying experiences ever. You are right when you say you're # 1 Cochran, because you are # 1, and the great way you treat your prospective buyers proves it! #1
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent service
byon 07/31/2014
Dallas and Shawn did a fantastic job assisting us in finding a vehicle. Hands down I would come back for another vehicle and highly recommend you to my family and friends. Great job guys I appreciate everything you guys did for my family. Glad to know there are some great individuals that truly put the customer first.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
very pleased
byon 07/31/2014
I'm very pleased with the service I've had with #1 Cochran. I've felt very welcomed the second I walked in until the second I walked out. I was welcomed by Dallas, the general sales manager who made my visit to your store great. I have never been pleased with buying a car before but my visit to your store has made me more pleased than ever. The time and effort your sales manager has put into my visit was greatly appreciated.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
should not be Edmunds dealer
byon 07/24/2014
Have dealt with Cochran for over 25 years. went to Cochran to buy a new Regal AWD. They did not have colors I wanted. I went on web and found at least 3 cars at other dealers. Instead of buying directly from other dealers, I sent this info to Cochran thinking they would get me the vehicle. Boy was I wrong. They dragged their feet until most of those cars were gone. Then they said they found one, but they wanted $3000 more than the Edmunds price. Edmunds price was $32500 They wanted over $35000. In addition the Edmunds value on my trade in was $17000 , they wanted to give me $15000. The whole experience was awful. They wouldn't even try. I thought they were suppose to meet Edmunds price. Not evn close. I have purchased over a dozen cars from them in 20 years. They have lost a good customer and Shawn S and his manager are the reason.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Poor service and very unprofessional
byon 05/16/2014
We went to Cochran Monroeville this morning looking to purchase a Cadillac Escalade EXT, but not one person introduced themselves or asked if we needed help. We purchase vehicles every 3-4 years, and pay cash each time. Our neighbor recommended you - he is embarrassed at how we were treated. If service is this poor for a potential buyer, I can't imagine the headache I would endure in dealing with you for routine maintenance.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Unparalled Customer Care
byon 06/06/2013
Through the years, my husband and I have bought or leased several cars at a variety of Western Pennsylvania GM dealerships. To be sure, our experiences were always good ones. But none can compare with the ultimate quality of customer service that we recently received from the #1 Cochran dealership in Monroeville, PA. Here's what happened: We bought a particular car there in late February. Our choice was based on the vehicle descriptions we found at various GM websites. To our dismay, after bringing our new car home, we discovered that the websites contained erroneous details. We had a car we did not want. But there's a happy ending. #1 Cochran Buick managers, working with GM, achieved the seemingly impossible agreement that allowed us to complete what amounted to an even exchange. We now have the car we wanted from the start. We couldn't be more pleased.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments