Crain Buick GMC of Springdale
Customer Reviews of Crain Buick GMC of Springdale
GMC Terrain
byon 04/25/2024
I bought a GMC Terrain. Ricky was amazing work with. He made the buying process as easy and understandable as possible and answered every question I had.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
GMC Terrain
byon 04/25/2024
I bought a GMC Terrain. Ricky was amazing work with. He made the buying process as easy and understandable as possible and answered every question I had.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 01/21/2022
I have been going to Crain Buick and GMC of Springdale for six years and have never had a complaint. The employees are always polite and easygoing, scheduling is easy, and service is always prompt and priced at a good value.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Car repair
byon 03/10/2019
While the staff is friendly I honestly don’t know if they know how to service vehicles. I have brought my suv into them now 3 times for the same issue, paid them over $2,000 and it is still not fixed! Every time I’m told “this is it, we’ve got it figured out” and yet w/in a few days it’s obvious it hasn’t been fixed. Looking at having to take it back a fourth time but at this point not sure if I should because I don’t know if they know what they are doing. Do their technicians really know GM vehicles? I can’t figure out why a seemly simple fix can’t be taken care of the first time and why I’m having to continue to pay labor (they did discount labor a little on this last go around) when it’s on their end that they are not doing a through fix. Having to wait until Monday to call them yet again to say that it is still not fixed. Doesn’t seem like they guarantee their work, if so I shouldn’t have to keep paying labor (which often times is way more than the part) for them to fix something they should have done right the first if not the second time.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Kathy Clemmons
byon 12/02/2018
Easy to work with. Had a part ordered and it was delivered and put on my Buick the next day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best Dealship in town!
byon 04/14/2017
Everything was taken care of just a I had asked in a timely manner. Always friendly and helpful and considerate of my time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Exactly What I Was Looking For!
byon 03/31/2013
Three months. That was my time spent searching around for an Acadia that met my expectations. Steve P. was the gentleman who finally made it happen. He listened and informed me about what I was interested in and not what needed to be sold. It was pressure free and upfront from the beginning and I walked away feeling confident that in the future Steve Perkins will be who I purchase from. My entire experience at Steve Smith Country was pleasant and I absolutely love my new Acadia. Thank you Steve!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best in Arkansas
byon 03/05/2013
I am so happy I choose Steve Smith Country they treated me wonderful and I would tell all my friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Service department is incompetent.
byon 06/15/2011
They put the wrong oil in my car and that is my fault that he was not able to read the oil change sticker that clearly states Mobil 1. I guess that's also what caused him to want to charge me two hours for labor when it was only 1.2 hrs at another dealer. Somehow Mr. service manager I do believe these were your errors and not mine. If you are looking for a dealer who is honest and detailed oriented. This is not the place. Customer service is lacking. I was the one who lost money because of their mistake. In my profession these errors could cost someone's life. U
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great Customer Service
byon 06/03/2010
I have purchased two used cars with Steve Smith Country and they have done an excellent job! I would definitely recommend Bill Ledgerwood as a salesman. I have no plans to buy a car with any other dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
No Response to Quote request
byon 02/25/2010
I e-mailed Steve Smith Country requesting a quote on a 2010 Terrain, and listed the specific options I wanted. That was six days ago, and I have never gotten a quote.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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