Customer Reviews of Art Moehn Chevrolet
Chevy Volt repair?
byon 02/20/2024
I cannot in good conscience return to Art Moehn Chevrolet. I trusted and used your services for the last 6 & 1/2 years. Upon analysis of my Chevrolet Volt the technician was unable to offer any reasonable repair option and told me my main battery needs replacement (for $28k the first time they quoted, then $24k about 3 months later). Over the course of the last 4 months with multiple visits to the shop I've been told my car repair bill would be from $24k-$28k and no timetable as the battery needed is on back-order. I was also told the last time a few other small parts needed replacement. I'm glad I said no and went elsewhere. How can you even say these things with a straight face? It boggles the mind. A new to me used car costs less. Upon investigation by a third party the low voltage system needed a new battery. This was an error that had fired before and was investigated and I was told at Art Moehn that, "it's not the low voltage system, it's the main battery". So why did I get a "low voltage system" error on my dash? I never did get an explanation of that. I have since been told by the Reddit Volt Forum that a bad low voltage system can cause excessive faults... That is interesting. The third party has replaced the low voltage system battery and said the larger battery is putting out the correct voltage, but is not holding much of a charge (<50% of new) and likely needs replaced very soon. That's the same thing I was told at Art Moehn the first time I went in. However, after the third party replaced the low voltage system battery in the volt and then drove it for 50 miles of testing they have not been able to get another code to fire. So, for less than $1k I have a car I can drive. I acknowledge it's not 100% fixed, but it is roadworthy. This interaction feels deceptive on the part of the dealer. My car is out of warranty (but it was close) and so I realize GM approved new parts are expensive, but what they offered was absurd at best. Then, in communicating with me, acted as if this was "reasonable and acceptable" mode of doing business. It is NOT. All this to say I guess I'll be going elsewhere with my business. Art Moehn gets 2 stars because the interactions were never rude or condescending in and of themselves. However, the nonsense of these last few months of events is astounding and borders on incompetence. Can you even fix your own car? I guess not. If the reader thinks I'm angry, I'm not. I am greatly disappointed. I chose to go to Art Moehn over the objections of my wife because they "knew the car" and would "do better quality work with GM parts". It feels all for naught, as they couldn't keep my car roadworthy. Nobody else worked on my car ever until now. I did and do love my car. I hope to keep it on the road. I am beginning to think it was not a wise purchase if it lasts only less than 7 years for $35K+repairs. That's not a good deal at over 5K/year for a small hatch-back sedan.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change, and tire rotation
byon 04/25/2023
I was a little disappointed this time, because when I was called to the counter that the work was done, I was informed that they did the oil change, but not the tire rotation because they did not have the item to unlock the Lugnuts. Well, it’s in the glove box, they didn’t even bother to ask. So when they said it was done without the tire rotation, I said well I’m here for that as well and I’m not waiting for another oil change to do that so they took it back in to do the work properly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Happy
byon 09/16/2017
Our experience was nothing but excellent, we worked with Greg Cook on getting our new Chevrolet Equinox and we are just thrilled to have had the experience we had at Art Moehn Chevrolet. The dealership was top notch, we went from not expecting much to proud new owners and they showed us everything about our new car. We couldn't be anymore happy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Got the car we needed, not the one we thought we wanted
byon 09/05/2017
Jamie Nastally was absolutely phenomenal! Got us in the car we needed, not the one we thought we wanted. Went in to get a Cruze but walked out with a Malibu, and for almost the same price! Absolutely love all the upgrades we got with it as well. He gave us a tour of the dealership, and explained how we could schedule our first service appointment, which was handy because we have always done our own work. We will definitely be going to see Jamie when we upgrade our other car in a few years
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Perfect for a new car
byon 01/13/2017
The staff was absolutely calm and collective. Jason Ashenfelter made our buying experience extremely positive. We will be definitely looking back to Art Moehn for a new car specifically Jason Ashenfelter.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Worst Experience
byon 12/30/2016
If I could give less than a 1, I would. Our sales rep Nick was rude, he didn't listen to what we were trying to look for and kept trying to sell us on a different vehicle then what we weren't interested in (that was $2,000 out of the budget he had just asked us about), and he flat out lied to us. We were interested in a Buick, and were ready to buy that day, but the drivers side seat was messed up. We told him, that if they would fix the seat, we would talk numbers to make the purchase. It was the day after Christmas, so he said the upholstery guy would be in the next day to take a look at it. This was after we made him go ask his manager if they were going to let a seat lose a sale, because he kept arguing that it couldn't/wouldn't be fixed. Before we left the dealership that night, he said he would call us and let us know when the seat was done so we could come back and take a look. He NEVER mentioned needing money down to hold the car. The next day, my mom and step-dad call to check in on the vehicle - no response. I then receive a voicemail from Nick that the seat is done and "it looks almost as good as new. Let me know if you want me to take a few pictures and text it to you." I relayed the message to my mom and they went to look at it. When they arrived, ANOTHER COUPLE WAS DRIVING THE VEHICLE. When confronted, Nick said that we didn't put money down and that if this couple didn't want it, we could make a deal. We were NEVER told we had to put money down, and the whole reason the seat got fixed in the first place was BECAUSE OF US!!! When we spoke to the manager, the manager swore he would get to the bottom of it and call us back - he NEVER did!! We were so disappointed in the rude staff who flat out lied to us, that we will NEVER go back!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Outstading experience
byon 09/23/2016
We shopped dealers to replace our two older cars. At Art Moehn, Garth Teller answered all our questions and his willingness to give a detailed explanation was impressive. He helped us select the right cars for us and helped us get acquainted with the features that were new to us
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service
byon 08/16/2016
They were friendly and efficient. Two things I look for in car care service.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
fun time
byon 07/29/2016
Always a fun time working a deal with Jamie, if it only didn't cost me money.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent service
byon 02/18/2016
LOF and tire rotation on my 2014 Cruze was done quickly and expertly with GM materials. I will definitely be back for all my service needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fadi
byon 09/02/2015
Go see Fadi. He helped us get in to a new car we had been looking at for along time. He is great to work with. And will go the extra mile too make sure you are happy. Thank you Fadi
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent Experience
byon 08/29/2015
Recently purchased a 2015 Traverse. My experience was amazing from start to finish!! I highly reccommend Art Moehn Chevrolet!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2015 Silverado
byon 08/29/2015
Purchased a 2015 Silverado today from Fadi. He was very helpful through out the whole process. I told him what I wanted and he did everything he could and found exactly what I wanted! Great service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Love My New Car!
byon 08/28/2015
My family had always bought vehicles from Art Moehn, and you never disappoint. No car will ever run perfectly, but the service we received from Fadi Mustafa was outstanding. He made our decision to lease and the process in general very easy! He is a great asset to your company!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fadi was great!
byon 08/28/2015
We have dealt with MANY car sales people and Fadi was the best! He was not pushy and worked to find what we needed. He made everything comfortable and was very personable!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Dealer Experience
byon 08/28/2015
Finally broke down and bought a new Impala. The car is everything and more that I have wanted. I dealt with the salesman Fadi and I told him what I wanted and the timeframe and it was at the dealership all shined up ready to go when he said it would. Also a great touch that whenever I come in to get an oil change he always pops in to see how things are going.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2015 Equinox LT2
byon 01/12/2015
Garth Teller was my sales agent. When explaining all the features on my 2015 Equinox, he went over everything until I understood them. I will recommend Garth and Art Moehn to anyone who asks about my new SUV. Good Value Too!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Dealership Paradigm Shift and Revolutionary Salesman
byon 12/24/2014
Prior to 2014, my wife and I had purchased one new vehicle during our lifetime. We vowed to never buy new again because of the instant vehicle depreciation following the purchase and exiting of the dealership lot. Therefore, we recently began our search for a newer used vehicle. After several test drives, perusing used car warranty offers, and price comparisons we discovered a new car would be the best option. We visited several dealership websites ranging from Michigan, Indiana, and Ohio. We narrowed our search to local dealerships in Michigan, within 50 miles of Jackson, and with high customer review ratings for sales and service. Consequently, we found ourselves choosing from Art Moehns inventory. We dreaded the customary pushy car salesperson interaction and/or dialog that causes a less than enjoyable experience. However, our salesman, Justin Batshon, turned our car purchasing experience upside down. He simply gathered information about our needs and wants and pointed us in the right direction. In addition, he helped us setup mobile apps related to our purchase such as OnStar and Pandora. He also provided quick tips about our vehicles options. We highly recommend purchasing your next vehicle from Art Moehns of Jackson, Michigan. Be sure to see Justin Batshon, the revolutionary car salesman!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Quality Dealer
byon 09/04/2014
Shane and all the staff we interacted with were exceptionally nice and certainly knew their products and the ins and outs of every part of the deal. My wife and I are very pleased and look forward to doing more business with Art Moen in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Pleasant Buying Experience
byon 08/23/2014
We recently purchased a 2012 vehicle from Art Moehn Chevrolet-Honda, and would like to share our positive experience with others considering this dealership. We were looking for a specific vehicle, and were fortunate enough to find it on their website through an internet search. In our search, however, we learned that the internet can be both a blessing and a curse when looking for used vehicles; a curse when you run into shady characters offering that Too Good to be True deal, but a blessing when you encounter honest salesman such as Brent C. From our first encounter to our last, we neither felt pressured or ill-advised about our purchase. Many things stand out about our experience with Brent; his willingness to accommodate our schedule by holding the vehicle for our test-drive, no high pressure phone calls while we made our decision, his immediate action to buff out a scratch we noticed on the vehicle, and his offer of a fair price well below book value. And lastly, though surprises are not always a good thing when purchasing a used vehicle, a full tank of gas for our debut drive home certainly was thank you Brent and Art Moehn Chevrolet-Honda for a pleasant buying experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Another succesful deal
byon 06/25/2014
Have purchased multiple vehicles through this dealer and have been nothing but pleased. Jamie Nis great to work with and makes buying cars easy and fun and gets you what you want.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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