Customer Reviews of O'Rielly Chevrolet
Great Expectations
byon 11/20/2014
I really had a great experience. I called 'Bear' 10 minutes before showing up with my car. When he realized he would have to keep the car, he automatically got me into a rental and I was back on the road in no time. Great customer service, Bear!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding Service
byon 11/18/2014
Due to a last minute Battery problem on our 2012 Equinox, I called service on Fri. to see if I could get in. Busy, but come on in. Well...as usual, TOP notch service on Sat. by Service Consultant Michael Shiplett. No hesitant He took care of my right away and within 1 hour the battery was replaced and I was on my way. Michael was very professional & represented O'Rielly Chevrolet very well!! He is another reason why I come to your dealership!! I recognize that coming in on Sat. without an appointment causes some logistics issues; however, Michael handled it without any sign of disturbance...well done Michael!!! Ron Russell, owner of the 2012 Equinox.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
5 star
byon 11/18/2014
The service writers stayed late to let me pick up my truck from service due to my work schedule! *****Great service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2009 Silverado
byon 11/15/2014
The professional staff always does a great job, from my service advisor to the person who returns my truck, it's also nice to be recognized like an old friend.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
First car checkup after purchase
byon 11/15/2014
Richard was extremely pleasant and helpful. It was nice to have a free soda, cookie and drive away with a well maintained car and wash. Very impressive.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ray "El Heffe"
byon 11/12/2014
Ray is always respectful, takes pride in his work and has a good attitude! Not to mention, he lets me know what is going on with my Silverado and can trust his knowledge and honest opinion.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Sensational at O'Rielly Mtr Co.
byon 10/30/2014
My appointment was accepted on time-excellant service by my writer-looked after personally by Mr. Paul Baird-Corvette returned ready to go. Good group of people.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Malibu Recall
byon 10/30/2014
I was scheduled for a 12:00 APPOINTMENT AND WHEN I CHECKED IN AT 11:45 I was told that the mechanics were going to lunch and my car would be serviced when they came back from lunch. I was not happy and told the service advisor so. The car was serviced and I was able to leave around 1:00. Still like you service dept but my time is also valuable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
owner Carl/Diane Workman
byon 09/18/2014
this visit was excellent, but unfortunately the rest of O'Reily's is the pitts so it reflects on very body.. Mark was super ! Hope we get him all the time..
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Horn Service
byon 09/11/2014
I appreciate the customer service and the friendly workers. You all do a Great job! Thank you Scott for giving me a follow up call, about the truck. I appreciate the fact that when I told Scott that I needed to bring the truck back for the horn, he said, "we'll see you in a couple of days". No questions asked. Thank you again O'Rielly Chevrolet!!!! :)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 09/05/2014
Great experience will service center. Took care of things quickly and had me out of there quicker than I expected. Very happy with my service advisor.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
nice people horrible experience
byon 08/30/2014
the vehicle is wonderful. the people were nice. however no one didnt seem to know what they were doing. there were way too many mistakes made.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Very happy with O'reillys Chevorlet Tucson Arizona 2014
byon 08/29/2014
Always friendly quick service from Ray. The problem was solved! The food is real good too in the Corvette Cafe! We appreciate the professionalism and courtesy given from all your staff. Thank you, Brad & Catherine Kleifgen
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Job O'Rielly's
byon 08/20/2014
After taliking to Scott about an issue we had with our Traverse, He went far and beond to see that our little issue was repaired in a very timely manner. Scott made me feel like I was important to O'Rielly Chevrolet ! He is an asset to your company. Even while I was waiting on repair's, Saleswomen Mary Jane who sold us the Traverse saw me and came over and greeted me asking about myself and my wife, how we were doing, how we liked our Traverse. Really made me feel like we were important. Told her I was looking for a used truck and she said she would look and give me a call. Really , really pleased with the service and the personal at O'Rielly Chevrolet. Sorry Jim Click, found me a new Dealership
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
O'rielly auto maint center
byon 08/13/2014
There is uncomparable comfort at the Orielly dealership auto maint center. the cafe is delicious and the fact that the Mall is at walking distance is perfect. Every time i go for maint, i take the whole family. Its actualy fun!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
O'Rielly Chevrolet
byon 08/08/2014
The employees at O'Rielly are always helpful and do an excellent job!!! We will always purchase our cars from O'Rielly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Replace air inlet actuator
byon 08/05/2014
I called to set up an appointment. I Was transferred to 3 different people. I told the advisor I had the car diagnosed and what I needed. He said he couldn't accept that as he had to do his own diagnostics. I understand that, but he was sort of rude and left a bad taste in my mouth. Actually, it bothered me all weekend. I took the car in Monday morning. I waited 15 min for the advisor to come and get my car. So far my opinion of your service is that it sucks, but I have no other choice to have my car serviced under warranty. I was told once it could take up to 8 hours and then 4 to 6 hours. I brought two books as I figured I would have a long wait. After two hours, my car was done. Not only that, they washed it. Now O'Rielly is a 10. Paul W
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Low stress and pleasant
byon 08/04/2014
The entire staff from the man that greeted me at the door to the final step when Oscar walked me out of Finance, and Danny closed my new truck door for me to drive away; the whole experience was great. Pretty low stress and pleasant for sure.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
HIghly Recommend
byon 06/28/2014
I took my 2005 Impala in for an oil change and tire rotation. Everyone I came in contact with from the ladies at your cafe to the young man who brought my car to me when it was finished were very polite and pleasant. William S, my service advisor, has always been polite, understanding and is always willing to answer any questions I may have. Kudos to the wonderful staff you have working in your dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
What service and customer care should be
byon 06/26/2014
Iwas provided excellent service. The staff was friendly professional. Repairs were done quickly on time and with the utmost satisfaction.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
I Like O'reilly Chevrolet
byon 02/14/2014
We use Ann E as our service representative and she's the best!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
O’Rielly Chevrolet has been selling and servicing new and used cars and trucks to Arizonans since 1924. We have grown to be one of the largest Chevrolet dealerships in the country but still strive to deliver an exceptional vehicle ownership experience one customer at a time, by focusing on doing things right and delivering first-rate customer service all the time. We reinvest in the business to provide extra amenities for our customers, such as the Corvette Café, a professional vehicle delivery experience, an in-store insurance agency, and much more. Our customers include many families who have been coming to O’Rielly Chevrolet for generations, and that circle of family and friends keeps growing every year. If you are looking for all of this and a great price on a new or used Chevrolet, please visit us at 6160 E. Broadway in Tucson, next to Park Place.