Customer Reviews of Griffin Ford
Review type:
Best dealership!
Purchase of Used Ford Flex
by The Duke on 04/05/2021Do your homework on financing. Griffin offered 3.9%, but I was preapproved for 3.21% through my credit union. When buying a used car, align your financing before you walk into the show room.Hello, we appreciate you taking the time to leave us this feedback. At Griffin Ford, we value our customers and we look forward to seeing you on your next visit. Take care! Griffin Ford of Waukesha
Hello and thank you for your feedback. 3.9 is still a very competitive rate. Sometimes credit unions will do things for their members that the dealership is not able to do, such as offering up a quarter to a half a point discount if the customer agrees to set up automatic payment deduct. The difference in the monthly payment between these rates for you amounted to less than 10 dollars a month. We appreciate your advice to the public, however, as it is always a good idea to check out your options when financing. Thank you for your business and your high star rating for Griffin Ford.
An unexpected gift
by MS on 01/06/2020Thanks to a referal from my son-in-law, I walked into Griffin Ford looking for Frank. It was the afternoon of Christmas Eve and I was hoping to narrow down my options to purchase an SUV. Frank listened intently as I shared my needs. He… suggested several vehicles. I test drove 2. There was no need to go any further. He was spot on. The trade-in value he offered sealed the deal. I purchased my first Ford Flex. I owe Frank and the Griffin team my heartfelt thanks for a job well done! Happy New Years! Sincerely, MSHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!
Great experience at Griffin Ford
by Great on 12/11/2019Inquired about a used vehicle on Griffin Fords website and was quickly contacted by Tony Miller in used car sales. Informed him that my wife and I would like to come in for a test ride and an appraisal on our car for a trade in. Tony held… the vehicle for us and had it prepared and parked up front upon our arrival, answered all our questions and was very friendly and professional. We fell in love with the vehicle and Tony made the buying process very simple and stress free. Would definitely buy from again and recommend Tony to friends and family.Hello, thank you for the review and high star rating! Our staff is dedicated to delivering outstanding service to all of our guests so we are thrilled to hear that you and your wife had such a great experience with Tony. We truly appreciate your business and hope we can continue to be of service to you in the future. Enjoy your new car!
Collision Center Success
by BAK on 11/26/2019I worked with Jim in the Collision Center to replace my windshield on one car and door/window work on another, within about a month of each other. I was greeted with a smile, and was helped to navigate insurance questions. My questions… were answered well. I was led to feel validated and comfortable in asking them, not being talked down to or as if I was asking stupid questions. I was scheduled to get the work done in a timely manner, with shuttle service offered. I would definitely return to Griffin Collision Center if I needed such work done again.Hello and thank you so much for your trust in our business! Griffin Ford's Collision Center certainly appreciates it and values your feedback! We hope all is well for you now and you are taking the roads ahead in stride.
Smoke in mirrors
by Dirk on 05/21/2019I am very disappointed in the customer service. I found two trucks at Griffin Ford. The first one was sold before I could test drive it but, the second one I test drove went home to discuss with my wife about the purchase. I called the… salesman the next business day to tell him I will buy the truck and want to put money down on it he said “there is no need for that we will hold the truck for you” then within a hour of that conversation he called to tell me somebody sold the truck I tried to put money down on.... Shady...then they offer to sell me a truck with nothing I wanted in a truck and said this is the best we can do.Griffin Ford is sincerely sorry to hear you were not happy with your recent experience at the dealership. We strive every day to deliver an outstanding experience to our customers. Please reach out to Lorraine Miller at lmiller@griffinautogroup.com.
Hi Dirk and thank you for your feedback. In speaking with our Used Car department, they apologize to you for the misunderstanding. When you spoke to our salesperson, Alex, he was taking your offer (for less than the way we market-priced the truck) to his manager for approval. He obviously couldn't hold the truck until the numbers had been worked out and we had an approved deal. In the meantime, another customer was working with another salesperson and interested in the same truck. We are truly sorry for the mix up and do want to work to find you another vehicle that may fit your needs. Please let us know if we can help. Take care.
Outstanding Service!
by Diego_B. on 03/25/2019That’s it, the Service at Griffin Ford is best in class. Had a flat tire on a Saturday morning. Without any appointments, I called asking for help and Matt was extremely helpful, he understood my needs and squeezed me into their already… fully booked agenda. Repaired my tire and got me running again so I could go work. When I needed Griffin Ford the most, they were there and didn’t let me down. Outstanding Service!Hi Diego: We so appreciate your feedback on your experience at Griffin Ford in Waukesha! Thank you very much for taking the time to leave your comments. We are here to serve you and so happy to hear we delivered! Take care and we hope to see you again.
VERY UNETHICAL SALES MANAGER - SAMM
by EARL on 09/29/2018I bought a used car on May 1st and the salesman t was great and the car is O.K. BUT avoid their Finance department at all costs. Even though I explicity said I dd NOT want Powerbbuy for$600 she slipped it in there in a very devious way… on the contract. She kept talking a mile a minute about her personal life to keep me distracted so she could pull this off. I hope it was worth it t o your dealership to lose a customer for over $599. I will try to cancel but I except a run around.Hello and thank you for your feedback. In speaking with Samm, we understand you have been in touch and working with her to resolve your issues. She is prepared to cancel your contract but felt you had approved this add on. Thank you for your patience. We appreciate your understanding.
No work actually performed
by Kim on 09/06/2018When we purchased our vehicle, we also arranged for an additional key to be made. We received a call to say the key was "in" and we should plan a service appointment to take care of it. We set up an appointment and visited the dealership on… that day. After waiting for 40 minutes in the waiting room, we were told that the key wasn't actually in (the wrong key was there) and the touch-up paint we ordered was missing. No work was actually done and no one could tell us when we might get this completed.Hi Kim and thank you for your feedback. In speaking with our new Service Manager, Jeff Windpassinger, he wanted to make sure you knew how sorry Griffin was for the miscommunication. He hoped the complimentary Works package and the fact that he picked up the touch-up would make up for this inconvenience. Please accept our sincere apologies and appreciation for your business.
Service Center - Top Notch
by Brian Rock on 06/20/2018Took my 2017 Escape in for a 30K checkup. Griffin's mechanics are well trained and have always done an outstanding job on my cars for the past several years. I know the service will get done right the first time and any recalls or updates… needed will be taken care of. At check out they go over every point on the service schedule and explain each item and their findings. It's actually a pleasure to take in my cars for service, knowing my cars/SUV's are at 100 % is a satisfying feeling.F150 stx
by Jason stx on 06/16/2018Nice people very easy to deal with no pressureGriffin is a great place !
by Sharon Ann on 06/15/2018I bought my Ford Escape from Griffin Ford . When ever it needed to be fixed I would bring it back to Griffin because I knew the work would be done right at a fair price. We bought two cars from Griffin and are in the process of buying… our third car. We have been going to Griffin for eighteen years. They are friendly and know how to treat you.Griffin has an excellent service department
by glubeley on 06/11/2018Service is excellent! I would recommend Griffin To everybody. One complaint I have is with Ford manufacturing. The Explorer is a fine running car but they installed a cheap brand of Hankook tires! The tires are a 50,000 mile tire but I was… told at 30,000 I needed new tires! Ford would not stand by the 50,000 mile warranty. I am not the only one that has discovered this problem. I have had my car serviced at Griffin, had tires rotated every oil change and the wear was even on all tires! Not smart to put cheap tires on and not stand behind them.Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
great experience
by jeffallen10pt on 06/06/2018outstanding service , above and beyond what I asked forExcellent service
by smith1625 on 06/05/2018Done quickly and well.Happy with Service
by amysinger1 on 06/04/2018I take my car to Griffin all the time for oil changes and service work. They are always accommodating, and very friendly whenever I call and go in. Free car wash and bag of cookies with service too, can't beat that!Amy, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Disappointed
by m_wolfgirl_b on 06/01/2018I purchased a Ford Escape se 2017. which the low tire pressure light came on the same day. while airing my tires I discovered that towards the inside the tire is raggedy .I called no one got back to me till the manager called to ask about… my experience .I told him about the tires and he gonna say that they can fix it for at their cost. I hadn’t even have the car 4 days and they telling me I gotta come outta pocket when I have a warranty on my tires .on top of that I was told my payments were going to be 466$ a month .but turns out that was a lie it’s really 481.75 a month even tho it’s 15$ more I was already worried about the 466 that 15$ is a big difference .Thank you for your feedback. In speaking with our Used Car Managers, we understand they have been working with you to resolve all your concerns. The tire was taken care of at no charge to you (low tire pressure can come on at any time, like when you run over a nail). Please know Griffin is committed to delivering outstanding customer experiences to our guests. We were so happy we were able to find you a vehicle you loved, and appreciate your allowing us to work with you after the sale to make things right.
2018 Mustang Gt
by tsudthapan on 05/22/2018updated 05/30/2018Bought my new 2018 mustang at griffin. My salesman Kirby Lewis was very helpful from start to finish.Congratulations on your new Mustang! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Amazing service
by rpcjkap on 05/29/2018I had my car detailed and it was like a new car when it was done. Everyone was so helpful as I have trouble walking so they made sure car was there for me.First New Car
by nickpj44 on 05/28/2018I went in a little nervous, because I have never gone through purchasing a new car. I worked with Pete and Isabel, and they were both absolutely fantastic. They made a very daunting task incredibly easy by answering all of my questions and… being understanding of my needs.Recall fix.
by patriciawitt on 05/27/2018They did a great. I was done in less time then I was quoted when I made the appointment. I also found out that the dealership does emissions test, so I will be going there next Spring. They everything so easy for their customers and the… service department couldn't be an better.We're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!
Failed to go the extra mile
by joe on 05/26/2018Recently I had a tire sliced by road debris and needed new tires, I asked when I arrived for my appointment if they could take care of the oil change right away in that it was due while it was in the air and I was told that it would not be… a problem. Low and behold when I left, No Oil Change and after $900+ dollars on new tires they couldn't event put the spare away, they stood it up in the spare tire well instead of laying it down and securing it.Hi Joe: Griffin is sincerely sorry if we missed your instructions to take care of the oil change at the same time of your tire service. We apologize too for the placement of the spare tire. We do want you to know we value your business. May we offer you a complimentary oil change to make up for these oversights? Thank you very much for the feedback.
The selection of used is really something to write home about. But, on the new side, we are a store that every other new Ford dealership calls looking for trades--that says that Griffin stocks an incredible number and variety of new Ford vehicles. We lead in sales of F-150s, Escapes and Explorers, so our stock on those models is always big.
Express Lube--for your convenience!
Our Budget Lot is legendary
Griffin Ford's Service is open from 7 a.m. to 7:30 p.m. during the week. And, on Saturdays we are there from 8 a.m. to 3 p.m. when many shops close at noon. Some of our Technicians are MASTER Certified, which is rare and a big deal. We know how to work on your car!
The experience and training at Ford make our team top notch. Besides being family-owned (Griffin's 3rd generation of family is now involved in running the stores), we have a longevity of employees that is unusual for a business where turn-over is expected: WE KNOW FORD and we want to earn your business!
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- Customer Lounge Area
- English
- Spanish
Hi Roy, thanks for the great star review! We are honored you came to Griffin Ford 1940 E. Main Street, Waukesha for your automotive needs. We hope to be of service to you again! Take care! Sincerely, The Griffin Family
by Rose Schmidt on 10/17/2023