Luther Hudson Chevrolet GMC
Customer Reviews of Luther Hudson Chevrolet GMC
Review type:
Feedback
by EKnuth2 on 05/21/2015updated 06/04/2015I had talked with some other dealerships about the same car I bought from Luther and the experience with them doesn't even compare to Luther. I felt I was taken more seriously at Luther and it was nice to be kept in the loop with the… financing options.Thank God for warranties
by skiziks on 05/23/2015This was actually a return repair. A torque converter leak was repaired the week before and that resulted in a left axle leak that needed to be repaired. All went well, work was done in record time. Will be checking for leaks more often now… though. Marti took charge of the whole operation. Thanks.Thank you for taking the time to write this great survey. It is wonderful to hear that our staff at Luther Hudson Chevrolet GMC was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Tim Jubie GM - tim.jubie@lutherauto.com
Excellent!
by ErinJP on 05/07/2015updated 05/20/2015I had a fantastic experience! I brought my car in for a factory recall repair. Even though I wouldn't be paying for any services, they fit my car in immediately, were polite the entire time and even washed my car!Good Luther service
by skiziks on 05/09/2015The service department has done a very fine job performing the multiple warranty repairs on our 2013 Equinox AWD 2LT.Skiziks, thank you for sharing this great feedback with us. We feel our service department is what makes Luther Hudson Chevrolet GMC special. Reviews like yours help us to make sure that we're meeting the needs of our customers and were glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Tim Jubie GM - tim.jubie@lutherauto.com
Wonderful!
by Faith2222 on 08/20/2014updated 05/03/2015I am always assisted quickly and with care. They are a kind staff, and car rentals are available if I need to leave my vehicle overnight. Also, everything I've had done thus far has been completely covered by my warranty. Thank you!Always happy with service
by faith2222 on 04/24/2015updated 05/03/2015Maintenance was quick and reasonably priced. The man who checks me in is always so kind and helpful, and will explain anything I don't understand.Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Tim Jubie GM - tim.jubie@lutherauto.com
Review of 3/27/15
by jracicot on 03/31/2015updated 04/06/2015Everything was great except I wasn't aware I would be charged for the loaner vehicle. Had I known that I would have made other arrangements. It wasn't until after I paid the bill that I realized I was charged.Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best regards, Tim Jubie GM - tim.jubie@lutherauto.com
Awesome Service As Always!
by Maerwen on 03/05/2015As always, Marti and the rest of the service staff were helpful and friendly. I especially appreciated the complimentary car wash after they finished the oil change, tire rotation, and inspection. It was a nice surprise! Everyone I have… dealt with at Luther Hudson Chevy GMC has gone out of their way to remember me and stop to chat while I am sitting in the comfortable waiting area.Thank you for leaving us this great review, Maerwen. We are very happy to hear that Marti could be so helpful and accommodated during your recent visit with us. We look forward to seeing you back again in the future! Take care. Kind regards, Tim Jubie GM - tim.jubie@lutherauto.com
Kai's review
by Catelyn on 02/03/2015updated 02/17/2015Kao is always pleasant and friendly and great to work with. He was very understanding of our needs in a vehicle and also very knowledgeable about the trucks we were looking at!Catelyn, we appreciate your kind words about Kao! It's always great to hear from our customers and we're glad you were pleased with your visit. Thank you for continually choosing Luther Hudson Chevrolet GMC for your vehicle needs. Tim Jubie GM - tim.jubie@lutherauto.com
Great Job Service Dept.
by Reagon on 02/11/2015Service Dept. Adam always does a Great job taking care of any issues I may have with my truck. Thanks Adam!! I will always bring my truck to Luther for Service work!!Thank you so much for your review! We really appreciate your business and are so happy that Adam always provides great service to you and your vehicle. Thanks for your loyalty and we look forward to serving you again! Tim Jubie GM - tim.jubie@lutherauto.com
Recent repair and oil change
by gbhudson2000 on 02/07/2015I have always gotten excellent service from this dealership and purchased a car their in 2001 and again in 2009. All of the maintenance and repair has been done there.Thank you for the excellent review! It is great to know that our staff's excellent customer service has earned your continued patronage. Reviews like yours help us to make sure that we're meeting the needs of our customers and were glad to hear that you are always pleased with your visits. We look forward to seeing you for your next appointment! Tim Jubie GM - tim.jubie@lutherauto.com
Wonderful experience
by JohnnyK1971 on 01/28/2015updated 02/06/2015This was easily the best new car buying experience I have had. Scott was great to deal with. We drove a little ways to purchase this vehicle, but my wife and I will go to Luther Hudson Chevrolet for our next new GM vehicle purchase.… Thanks !!chevy truck buyer
by GregWil1959_ on 01/17/2015updated 02/02/2015I am not one for words , but I will have to say ,from my sales man , finance manager, to the service people, and all of the staff i had contact with .They gave me exceptional treatment ,they are a main reason I will return, and tell others… to shop for there next auto.So far, very impressed
by pickup1024 on 01/10/2015updated 01/16/2015Other than leasing two trucks through Luther in the past couple of months and one oil change on the first one, I don't have very much experience with Luther. So far everything that I have experienced with them has been tremendous! Kao,… Kevin, and Jeff on the show floor have been outstanding to deal with. I did my oil change and updates with Marti in service and her knowledge and help was better than I have ever received anywhere. If everything continues to go like this, not only has Luther earned my future business, I'll tell everyone I know about the folks that I dealt with and send them to those folks. I cannot stress enough how much those four employees at your dealership made mine and my wife's truck leasing experience about as good as one could hope for!Joseph, thank you for this wonderful review and for your continued patronage. Our team works extremely hard to keep our customers coming back and its a pleasure to hear weve succeeded. Were thrilled to learn that Kao, Kevin, Jeff and Marti provided you with an outstanding experience and have earned your future business. If there is anything more that we can do please come back and see us again. Take care! Tim Jubie GM - tim.jubie@lutherauto.com
Great Service
by TheDiels on 01/10/2015We had only come in to have a recall notice taken care and from the first contact from Adam we were made comfortable. He asked if there was anything else we needed looked at. I said why yes since we were there we were having a problem with… our heat. He said no problem we will take a look at it, he came in and explained what the problems was and had a couple of options for us to fix it. There was no pressure what so ever put on us to make an immediate decision. We felt taken care of. So our other experience was we ended up buying a car that same day! We were in the market looking and I decided to talk to a sale rep while we were waiting for our car. Tracey came to help me and she did a fantastic job. She first asked what I wanted and she taylored everything she did based on what I wanted. Tracy even had it in her routine to know every day what might have come in from auction the night before. It was due to her savy is why I bought a car from her that day. The very next day my husband and I had plans of going to another dealership to buy a car. Both Tracy and Dale did a great job taking care of us and help make us feel confident we were making a solid purchase.We appreciate the time it took for you to leave us this amazing review. Adam and Dale are valuable members to our team and they will be grateful to read the nice comments you left them. Its a pleasure to learn that they did a great job in taking care of you. It is of utmost importance that our guests leave our dealership confident that they made the right decision. We hope to work with you again in the future for any of your automotive needs! Tim Jubie GM - tim.jubie@lutherauto.com
Expecting to use preferred customer coupon, but, no dice
by skiziks on 01/07/2015Nothing unusual, just an oil change. But, Luther had sent out $25 coupons for service which I brought with me to use. Was told that it couldn't be used for an oil change, the coupon had no such restrictions. Thought that was unfair.Thank you for taking the time to write this review and assign our dealership such a wonderful star-rating! We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Facebook. Tim Jubie GM - tim.jubie@lutherauto.com
Excellent
by BLBH14818 on 01/07/2015Everything was fixed perfectly, including things that weren't obvious to me, but were covered under warranty. It's nice to know I don't have to wait for something to completely break down before someone will fix it! They also let me know of… some other repairs that would be needed soon as well, without pressuring me to fix them immediately.Thanks so much for this great review. The fact that you go out of your way to support our business means a great deal to us. If you need anything else at all, please come back to see us. Also, check us out on Facebook for exclusive content and deals. Tim Jubie GM - tim.jubie@lutherauto.com
emergency need
by DanSide on 11/18/2014I appreciated that you were able to accommodate my vehicle on an emergency situation when my alternator failed. As well it was completed by end of day.We appreciate the feedback and are pleased that your service experience was great. We're glad to hear that your emergency situation got handled to your standards. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again! Best regards, Tim Jubie GM - tim.jubie@lutherauto.com
Recall repair
by DixieRose on 11/07/2014I had recall work done on my Cadillac. Everyone I dealt with at Luther Hudson Chevrolet was friendly and helpful. The work was done in the estimated time. It was a pleasant experience.Hi and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Thank you again and hopefully we get to see you again! Best regards, Tim Jubie GM - tim.jubie@lutherauto.com
Luther Hudson
by Gowing on 10/18/2014updated 11/07/2014Was helped even though the salesman Scott I was working with was busy with another customer. Definenty like the internet valu pricing I drove 125 miles one way for the excellent service.ThanksReview
by AmyJilek on 10/17/2014updated 11/07/2014Ron Williams was great! No pressure and I could tell he was really interested in what was important to me!
Thank you so much for taking the time to write this review. It helps us to know when we are doing well because it is what we strive to do on an everyday basis. I am very happy to hear about your positive experience at Luther Hudson Chevrolet GMC. If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages. Tim Jubie GM - tim.jubie@lutherauto.com
by hudsonchev on 06/15/2015