Luther Hudson Chevrolet GMC
Customer Reviews of Luther Hudson Chevrolet GMC
Thank God for warranties
byon 05/23/2015
This was actually a return repair. A torque converter leak was repaired the week before and that resulted in a left axle leak that needed to be repaired. All went well, work was done in record time. Will be checking for leaks more often now though. Marti took charge of the whole operation. Thanks.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Feedback
byon 05/21/2015
I had talked with some other dealerships about the same car I bought from Luther and the experience with them doesn't even compare to Luther. I felt I was taken more seriously at Luther and it was nice to be kept in the loop with the financing options.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good Luther service
byon 05/09/2015
The service department has done a very fine job performing the multiple warranty repairs on our 2013 Equinox AWD 2LT.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent!
byon 05/07/2015
I had a fantastic experience! I brought my car in for a factory recall repair. Even though I wouldn't be paying for any services, they fit my car in immediately, were polite the entire time and even washed my car!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always happy with service
byon 04/24/2015
Maintenance was quick and reasonably priced. The man who checks me in is always so kind and helpful, and will explain anything I don't understand.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Review of 3/27/15
byon 03/31/2015
Everything was great except I wasn't aware I would be charged for the loaner vehicle. Had I known that I would have made other arrangements. It wasn't until after I paid the bill that I realized I was charged.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome Service As Always!
byon 03/05/2015
As always, Marti and the rest of the service staff were helpful and friendly. I especially appreciated the complimentary car wash after they finished the oil change, tire rotation, and inspection. It was a nice surprise! Everyone I have dealt with at Luther Hudson Chevy GMC has gone out of their way to remember me and stop to chat while I am sitting in the comfortable waiting area.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Job Service Dept.
byon 02/11/2015
Service Dept. Adam always does a Great job taking care of any issues I may have with my truck. Thanks Adam!! I will always bring my truck to Luther for Service work!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recent repair and oil change
byon 02/07/2015
I have always gotten excellent service from this dealership and purchased a car their in 2001 and again in 2009. All of the maintenance and repair has been done there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Kai's review
byon 02/03/2015
Kao is always pleasant and friendly and great to work with. He was very understanding of our needs in a vehicle and also very knowledgeable about the trucks we were looking at!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Wonderful experience
byon 01/28/2015
This was easily the best new car buying experience I have had. Scott was great to deal with. We drove a little ways to purchase this vehicle, but my wife and I will go to Luther Hudson Chevrolet for our next new GM vehicle purchase. Thanks !!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
chevy truck buyer
byon 01/17/2015
I am not one for words , but I will have to say ,from my sales man , finance manager, to the service people, and all of the staff i had contact with .They gave me exceptional treatment ,they are a main reason I will return, and tell others to shop for there next auto.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service
byon 01/10/2015
We had only come in to have a recall notice taken care and from the first contact from Adam we were made comfortable. He asked if there was anything else we needed looked at. I said why yes since we were there we were having a problem with our heat. He said no problem we will take a look at it, he came in and explained what the problems was and had a couple of options for us to fix it. There was no pressure what so ever put on us to make an immediate decision. We felt taken care of. So our other experience was we ended up buying a car that same day! We were in the market looking and I decided to talk to a sale rep while we were waiting for our car. Tracey came to help me and she did a fantastic job. She first asked what I wanted and she taylored everything she did based on what I wanted. Tracy even had it in her routine to know every day what might have come in from auction the night before. It was due to her savy is why I bought a car from her that day. The very next day my husband and I had plans of going to another dealership to buy a car. Both Tracy and Dale did a great job taking care of us and help make us feel confident we were making a solid purchase.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
So far, very impressed
byon 01/10/2015
Other than leasing two trucks through Luther in the past couple of months and one oil change on the first one, I don't have very much experience with Luther. So far everything that I have experienced with them has been tremendous! Kao, Kevin, and Jeff on the show floor have been outstanding to deal with. I did my oil change and updates with Marti in service and her knowledge and help was better than I have ever received anywhere. If everything continues to go like this, not only has Luther earned my future business, I'll tell everyone I know about the folks that I dealt with and send them to those folks. I cannot stress enough how much those four employees at your dealership made mine and my wife's truck leasing experience about as good as one could hope for!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent
byon 01/07/2015
Everything was fixed perfectly, including things that weren't obvious to me, but were covered under warranty. It's nice to know I don't have to wait for something to completely break down before someone will fix it! They also let me know of some other repairs that would be needed soon as well, without pressuring me to fix them immediately.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Expecting to use preferred customer coupon, but, no dice
byon 01/07/2015
Nothing unusual, just an oil change. But, Luther had sent out $25 coupons for service which I brought with me to use. Was told that it couldn't be used for an oil change, the coupon had no such restrictions. Thought that was unfair.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
1 Comments
emergency need
byon 11/18/2014
I appreciated that you were able to accommodate my vehicle on an emergency situation when my alternator failed. As well it was completed by end of day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall repair
byon 11/07/2014
I had recall work done on my Cadillac. Everyone I dealt with at Luther Hudson Chevrolet was friendly and helpful. The work was done in the estimated time. It was a pleasant experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service with doing a complete check while intalling tires
byon 11/01/2014
They did a GREAT job!! Got new tires and while doing the install they found I had a bad wheel bearing and the alignment was out. Most people would have just put the tires on the rim, balanced them and sent me on my way. These guys did a complete check and made the repairs needed to ensure my new tires will last as long as possible. I really appreciate that kind of complete service with making sure a job is done proper. It might have cost a couple dollars more, but I have no doubt it will pay off 3 times over in the long run.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience!
byon 10/24/2014
Everyone involved in my recent trade in transaction made the experience extremely smooth and pleasant. Luther Hudson Chevrolet/GMC has gone above and beyond to earn my loyalty and continued business!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Luther Hudson
byon 10/18/2014
Was helped even though the salesman Scott I was working with was busy with another customer. Definenty like the internet valu pricing I drove 125 miles one way for the excellent service.Thanks
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments