Customer Reviews of Napleton Ford Columbus
Review type:
Best Car Buying Experience Ever!
Best Car Buying Experience Ever!
by Elena Hargraves on 05/02/2025Best car buying experience I’ve ever had! No hassle, no wasted time negotiating back and forth. Told them where I needed payments to be and they hit the number on the nose! Gave me more than fair value for my trade & drove away with the… truck of my dreams!! Tyson & all of the team made us feel important, no “salesy” approach & are true professionals in their craft! Highly recommend if you’re searching for your next vehicle!!Elena, we're delighted to hear that Tyson and the Napleton Ford Columbus team made your car-buying experience seamless and enjoyable. Thank you for recommending us, and we hope you're loving your new truck!
Not the diagnostic outcome I wanted but they sure did great anyway
by Jess on 04/30/2025First the concierge option I absolutely love because it saved me from having to take time off of work. They were great keeping me up to date on the diagnosis process and were so very kind to my situation. The end result wasn't what I hoped… for but I'm glad I asked them being the experts they are to try to help. The manager even worked to try to figure out how to fix it. I'll definitely go back in for other jobs on my vehicle.Jess, we're delighted to hear that the concierge option was a hit and our team at Napleton Ford Columbus kept you informed throughout. We appreciate your trust in us and look forward to assisting with any future needs!
Napleton Ford Columbus is more than just new and used sales, parts, and service. Our team, housed in Columbus, is proud to serve drivers from Waterloo, Sun Prairie, Beaver Dam, Marshal,l and beyond. Our team strives to simplify every aspect of buying, owning, and servicing a Ford model so that your automotive investment is one that you're every bit as proud to own as we are to sell.
We believe that all of our Waterloo, Sun Prairie, Beaver Dam, and Marshall drivers deserve to have a comprehensive customer service experience here on our lot at Napleton Ford Columbus, and that extends beyond offering a test drive. From financing to providing reliable repairs and service, our team is dedicated to helping you succeed as a driver. We're here to answer questions, provide guidance, and help you however we can.
Here in our Columbus showroom, not far from Waterloo, Sun Prairie, Beaver Dam, and Marshall, we're ready to assist you. We can answer any questions about Ford options and help you find
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- After Hours Drop-Off
Elena, we're delighted to hear that Tyson and the Napleton Ford Columbus team made your car-buying experience seamless and enjoyable. Thank you for recommending us, and we hope you're loving your new truck!
by Napleton Ford Columbus on 05/05/2025