Napleton Ford Columbus
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Not the diagnostic outcome I wanted but they sure did great anyway
Written byon 04/30/2025
First the concierge option I absolutely love because it saved me from having to take time off of work. They were great keeping me up to date on the diagnosis process and were so very kind to my situation. The end result wasn't what I hoped for but I'm glad I asked them being the experts they are to try to help. The manager even worked to try to figure out how to fix it. I'll definitely go back in for other jobs on my vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Napleton Ford Columbus on 05/01/2025
Dealer Response
Jess, we're delighted to hear that the concierge option was a hit and our team at Napleton Ford Columbus kept you informed throughout. We appreciate your trust in us and look forward to assisting with any future needs!
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