Customer Reviews of Acura of Brookfield
Review type:
Amazing Customer Service
Love my RDX!
by SueRussell on 12/22/2017Steve Armitage was great to work with, he made our car buying experience so much simpler with no hassles. This is our families 4th Acura purchased from Steve and I'm sure it won't be the last.Customer friendly
by Astonrose on 12/21/2017updated 12/26/2017I have had my TLX serviced here for two years and am pleased with their prompt, friendly, professional service. When I am ready to trade, this will definitely be my dealership of choice.Thank you for the stars and taking the time to write a review.
bumper guard installed
by dtcorwin on 12/08/2017Acure Brookfield(Dan Surges, Keith Cohen) did fantastic job(s) as usual! Every time I could not ask for better attention, service.Your comments are appreciated!
Awesome service
by Linda5366 on 12/08/2017Adam was very professional and did a great job. One of the nicest service people Ive ever worked with.We appreciate you sharing your service experience.
Great experience!
by TheGriller on 12/05/2017Wonderful place to buy a car! It went so smooth-sales negotiating, purchase and pick-up.Thank you for sharing your experience.
RDX Lease
by Milwaukee on 12/01/2017I just went from leasing an MDX to an RDX. I'm very happy so far with the switch and Keith Cohen handled the deal smoothly and efficiently. Highly recommended.Thank you for your recommendation!
The best Sales and Service Experience
by thegoz on 11/27/2017I have been with Acura of Brookfield for more than 17 years. My latest service experience was fantastic, as always. I recommend this dealership to all my friend and family. I know they will not be disappointed. Thank you!Fixing a rattle
by Empire_Network on 11/19/2017Discovered a rattling noise and service team found two broken bolts on the catalytic converter shield. Repaired problem with no charge to us; very much appreciated by a retired couple.New Acura Buying Experience
by PAF8313 on 11/14/2017Stuart was exceptional. For the first time I did not hear a salesman say "So what will I have to do to win the business today". Exceptional Salesmanship - No haggle. I only went there couple of times - once to see the car and test drive… it - and then Stuart sent me an email with different options - I picked one and I own an Acura TLX now. The explanation by Andy their Product Specialist was exceptional as well. He was thorough, methodical and explained the features with ease. This was an exceptional buying experience overall. It was fun doing business with Acura of BrookField.Congratulations and thank you for taking the time to write about your experience. It is wonderful to hear that Stuart and Andy were able to provide you with the excellent experience we strive to provide all our customers. Enjoy your TLX! Annie Kawczynski Business Development Manager
Great service!
by Mhenes01 on 10/27/2017I love the service department!! I always feel very well taken care of.in love...MDX
by MDXdawn on 10/23/2017The new Acura MDX is great! Love the upgrades from the 2007 Ive had since brand new. I really appreciated Tonys hassle free, diligent follow up and style of selling. I will indeed recommend Tony and Acura of Brookfield.Things that were missed from the multi point inspection from june
by Darth_reviewer on 10/22/2017A rusted negative cable was causing my car to disconnect from every other bump in the road 2 months after the first inspection.Oil Change replace Battery
by Ross6200 on 10/17/2017As usual service was topnotch I pay a little more but I know I am getting a quality product in returnSeat Belt Buckle Assembly
by Ellie88 on 10/04/2017Originally took my old 2002 RSX in for a seat belt buckle assembly to be replaced as the SRS code was showing up. It was replaced under warranty at no cost and completed in a timely manner. Was also needing a tire rotation and alignment so… thought "what the heck, might at well get that done too", which turned out to be reasonably priced. Excellent experience, highly recommend, and will go back in the future.Transmission check
by LDRNmom on 09/16/2017Colin was fantastic to work with! Everyone in the service department was friendly and helpful. Wish I could have purchased the vehicle from the dealer but the used car sales manager was awful and difficult to work with. He lost my sale.… Service department makes up for it.Excellent experience!
by nstreit82 on 09/08/2017Our time here with Stuart Beispiel was amazing. He helped us with everything we needed. I may just continue always having an Acura with the incredible service and quality of vehicle.First Acura Purchase
by Lori_Sto on 07/12/2017This was my first Acura purchase. I purchased an Acura RDX. The whole experience was great. Erika was our sales rep. She focused on what I was looking for. I never felt pressured. Everyone was friendly and helpful. The finance… process with Brian was quick and smooth. Andy went over the tech features of of the RDX and answered all my questions . He also relayed info on the service department. He also presented me with a Bouquet of roses. What an nice unexpected touch to this car buying experience. The whole experience was pleasurable.On behalf us all of us at Acura of Brookfield, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Erika, Brian and Andy. We will be sharing your feedback amongst our team.
The Steerings Fault
by Moose5846 on 07/07/2017My car year is a 2000 TLX and made it through the years without much work needed. Now to have the steering back to the best its been in a long time, has made my decision to keep to car for many more years the right one. Service is always… friendly and the tects are so helpful. Long live AcuraThank you for your review, we appreciate it!
Great People, Service, and Cars
by Karlos1 on 05/27/2017Yesterday I purchased my third (used) Acura from Acura of Brookfield. I traded in a 2005 RL with over 180,000 miles which tells you how well these cars perform over the long haul. Our service person, Gary was terrific in taking care of… our servicing needs and introducing me to Bob our sales person. Both Gary and Bob were a delight to deal with. Great people, service, and cars!And thanks for the great review!
Great Service (as usual)
by pcboy56 on 05/19/2017Been a customer at Acura of Brookfield for over 12 years now. They do a great job, and I'm always pleased with the experience. Colin did a great job keeping me informed about what was going on with the car and laying out choices clearly.… Also, the new waiting area is a clear improvement over the old one.We appreciate your comments and it is great to hear that you have been pleased with our services for 12 years. Thanks so much
An Excellent Staff and great service!
by mexico10 on 05/16/2017The service staff at Acura of Brookfield was attentive to every detail in servicing my vehicle. The even provided a vehicle for me to use while mine was being serviced! The repairs were done as promised, on time, and at a fair price. I will… definitely buy my next vehicle there again.Its great to hear that your visit with us earned a 5-star rating! Its also great to know that its an experience youd recommend to friends and family as well. We couldnt ask for nicer feedback and thank you for taking the time to share it! Annie Kawczynski Business Development Manager
Wisconsin family owned
Charter Acura dealership opened in 1986
State of the art facility
Tenured staff with many veteran Acura sales and service specialists
64 employees who live and work in the metro Milwaukee area
Acura of Brookfield has earned the 2024 Acura Precision Team Premier Award for the 21st time and 16th consecutive year.
Market exclusive Concierge Pick-Up and Delivery Service
Free shuttle service
Fleet of 31 Acura loaners cars
Acura Accelerated Service - Appointment recommended but not required
Regularly scheduled new owner clinics including dinner and gifts
Comfortable waiting area with Starbucks Coffee, snacks, complimentary wifi, work stations, and HDTV
Free chair massages on Monday and Friday mornings
Online and mobile service appointment scheduling
No hassle selling style with very fair pricing
Great product with historical high resale value
Acura product specialist on staff
Always an excellent selection of new Acura models and pre-owned vehicles
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Thank you for your review and your loyalty to Acura of Brookfield!
by matt_n on 12/28/2017