Customer Reviews of Buckhannon Auto Mall all sales Reviews service Reviews
5.0 Overall Rating
(333)
Recommend: Yes (332 ) No (1 )
sales Rating
I brought my mom and son up back in May 2018, after speaking to the salesman I told them if they would work out a deal with my parents to get them in a car they can afford then they would get a deal from my son and myself. Well after 8 hours of deliberating and working out the details they were able to get my mom into a RAV4 and she could afford the payments. Just to keep my promise my son purchased a 2018 Tacoma and I bought a 2018 Tundra. Then in December my youngest son was in a wreck and totaled his car. After a few days to make sure the car was covered, I reached out to the salesman and my youngest son went up the next day and looked around finding a 2017 Tacoma that was in great shape so he also purchased a truck. I would highly recommend Buckhannon Toyota over any other dealership. They are very nice and are willing to work with you. Read more
Dealer Response 1 Comments
Recommend this dealer? Yes Did the dealer honor all commitments made? Yes
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service Rating
Another great service experience
by R Welker on 08/14/2020
Stephanie in service was incredible. She communicated in a very effective, timely manner. She listened to any concerns I had, and ensured my vehicle was taken care of. Another incredible experience by the team at Buckhannon Toyota. As always, they show they care for their customers.Read more
Dealer Response 1 Comments
Recommend this dealer? Yes Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? Yes
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service Rating
Friendly and professional
I had my 10,000 mile service on my Rav4. Staff is very friendly and professional. Quality work as well. Read more
Dealer Response 1 Comments
Recommend this dealer? Yes Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? Yes
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service Rating
The service check in and check out process was stream lined. Area was clean. Staff was friendly and helpful.Read more
Dealer Response 1 Comments
Recommend this dealer? Yes
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service Rating
by Jennifer on 01/04/2020
Always courteous and speedy Read more
Dealer Response 1 Comments
Recommend this dealer? Yes Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? Yes
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service Rating
How fast they get services done! how friendly everyone is. Read more
Dealer Response 1 Comments
Recommend this dealer? Yes Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? Yes
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service Rating
Professionalism
Kindness
CareRead more
Dealer Response 1 Comments
Recommend this dealer? Yes Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? Yes
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service Rating
Very friendly and polite staff. Very professional and efficient. Read more
Dealer Response 1 Comments
Recommend this dealer? Yes Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? Yes
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service Rating
Friendly
Helpful
Didn’t have to wait too terribly longRead more
Dealer Response 1 Comments
Recommend this dealer? Yes Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? Yes
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service Rating
Nice people to work with but without a coupon it would be very expensive.
Had a coupon that helped with the cost.Read more
Dealer Response 1 Comments
Recommend this dealer? Yes Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? Yes
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service Rating
Explained things and helped me with getting what I wantedRead more
Dealer Response 1 Comments
Recommend this dealer? Yes Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? Yes
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service Rating
cared about my service and timely was in an out nice.Read more
Dealer Response 1 Comments
Recommend this dealer? Yes Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? Yes
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service Rating
Always on time, thorough, and the service is always fast. Friendly team and explains what was performed on your vehicle.Read more
Dealer Response 1 Comments
Recommend this dealer? Yes Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? Yes
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service Rating
Friendly staff, are good to accomodate each situationRead more
Dealer Response 1 Comments
Recommend this dealer? Yes Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? No
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service Rating
Very nice and excellent staff
The staff was very friendly this time and got everything done in a very quickly. Read more
Dealer Response 1 Comments
Recommend this dealer? Yes Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? Yes
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service Rating
always treat you like family Very Very nice dealership, wouldn't go anywhere else Love the staffRead more
Dealer Response 1 Comments
Recommend this dealer? Yes Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? Yes
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service Rating
Follow up to Service Appointment
by Margaret on 11/28/2019
There was no difficulty scheduling a service time and everything was done very well.Read more
Dealer Response 1 Comments
Recommend this dealer? Yes Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? Yes
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service Rating
The staff were super friendly and knowledgeable. We were spoken to as soon as we walked in the door. The waiting area was comfortable with complimentary drinks which was great for my daughter. She didnt get bored and service was quick.Read more
Dealer Response 1 Comments
Recommend this dealer? Yes Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? Yes
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service Rating
20 thousand maintenance Check
Great professional staff that personally interact with you. Managers, sales associates, mechanics all are concerned about your experience at the dealership.Read more
Dealer Response 1 Comments
Recommend this dealer? Yes Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? Yes
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service Rating
Very friendly people working there. Nice to have snacks available and complimentary water.Read more
Dealer Response 1 Comments
Recommend this dealer? Yes Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? Yes
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service Rating
staff was very nice. Liked the text message reminders.Read more
Dealer Response 1 Comments
Recommend this dealer? Yes Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? Yes
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service Rating
The people were very friendly and nice.Read more
Dealer Response 1 Comments
Recommend this dealer? Yes Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? Yes
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