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Customer Reviews of Timbrook Ford
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12 sales reviews
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Automobile Purchase
by Marti Keener on 01/07/2020I would to say to say all the employees at Timbrook Ford in Keyser, WV were very helpful and informative. They provided Exceptional customer service!Fast, smart, excellent service!
by Hmberry224 on 12/26/2018It was wonderful to be able to walk in knowing what you wanted and what you were willing to pay to get it and actually being able to leave with exactly that and within a short period of time.Jim SImpson is Amazing!
by JHoudersheldt on 10/27/2017We recently purchased a Ford Taurus and our sales representative was Jim Simpson. My husband explained our situation and he worked hard to get us in the car we wanted. We are very pleased with our vehicle and will recommend him to anyone… who says they need a new car.Found the exact F150 I wanted
by FordWoman on 04/24/2017I was looking for a brand new F150 and found a possible buy online. I called ahead to ensure the vehicle was available and was remembered when I arrived an hour later. I was able to purchase a 2017 F150 XL with a crew cab, towing package… and most of the available electronic accessories at a price lower than I found online at any other dealership.Very pleased with experience
by wvwilson on 03/14/2017updated 03/24/2017These guys have been nothing but great to me. I literally can't say enough. I just bought my second truck from them and intend to never go anywhere else from here on. The best price around! Absolute fact. I priced Koons, Ted Britt...the… biggest in Baltimore and VA. Timbrook beat em! Thank you Brian. Charlie worked overtime letting me drive about every truck on the let and look all through the ones I didn't drive. Never anything but a pleasant smile and a "you're welcome" from him. Great salesman for sure. No pressure and all help. Benjamin was also a huge help. Just a great pleasure. Real teamwork to take care of us. We never sat around unattended. This group of staff are the most professional and helpful auto sales group I have ever dealt with. Very easy transaction. No haggle. Smooth financing, outstanding delivery. Pleasure men. Thank you!Thank you for coming in and finding your truck for the best price! We are pleased to help. We like to say you buy from one of us you get all of us.
Looking for Ford F150
by ronnief on 02/08/2017I have bought 7 from Timbrook in the last six years. The salesmen are very pleasant to hang out with and the service has been excellent. The donuts and coffee are great. The guys here are very good conversationalists, from Jim Maybury,… Galen Markley, Ben Benedict, and Brian Tucker. Thankful for the great visits.Thank you Ronnie for coming into Timbrook Ford for so long. We are happy to help you in any vehicle needs in the future.
Great service
by Ffz3321 on 10/26/2016The staff at Timbrook Ford in Keyser WV are amazing. I recently purchased a 2017 Ford Escape and I am very pleased with the quick service I received as well as a great vehicle. Thanks to all the staff. I highly recommend Charlie Owens and… the staff at Timbrook to anyone looking to purchase a new vehicle.Thank you for being pleased with your smooth purchase from Charlie. We are happy to have a staff that can accommodate your service and sales concerns.
incredible 2013 Ford Taurus
by dkeseckeyser on 09/20/2016Looking into get in an affordable Ford Taurus. I went looking online and found a perfect cinnamon colored 2013 Taurus and it had reasonable mileage on it. I came in and picked it up from Brian and Galen and have loved driving this vehicle… for the last month and a half.Thank you for coming into the dealership and purchasing your Taurus. Come in with any questions you may have
Timbrook is a great dealership
by Brianjenn on 06/30/2016I have been dealing with Timbrook for many years and I just ordered a 2017 F350 from them. Charlie and Brian were great to deal with and very knowledgeable.Thank you fro dealing with us for many years. We appreciate you picking up the 350 from charlie and brian. Call or come in with any other questions
Excellent Experience Every Time!!
by jason171 on 06/24/2016There is no one that can compare to Timbrook Ford. From sales to service it is hands down the best in the business. I have purchased 4 vehicles from them and will continue to conduct all of my future transactions there. I have dealt with… Jim Maybury, Ben Benedict, Brian Tucker and the service staff, always a pleasant experience!!Thank you for coming in for your sales and service. We're very happy to hear you have purchased 4 vehicles and hope you want to come in to get possibly a 5th vehicle.
Timbrook Ford Keyser, WV is Amazing
by rebeccaj1 on 05/29/2016Their customer service was the best I have seen in a long time. They made the process seamless and enjoyable. The entire dealership was friendly and courteous. RebeccaJThank you Rebecca for the kind words. Our staff is very happy to make the process enjoyable for all whom come in.
Used 2014 Ford Taurus AWD
by RBrenneman on 03/04/2016I recently moved to the region and needed to turn in a leased Ford vehicle. The staff at Timbrook took care of the process for me with incredible ease. It was because of their ability to take in a customer from another dealership and… treat them with the most amazing respect that I knew I wanted to purchase a vehicle from them. The sales team knew what I was looking for and found me the perfect AWD Taurus with low miles and used car certification to 100,000 miles. Other dealerships were closer, but none of them gave me the treatment that I received here. My sales manager Brian and sales person Ben were amazing!Thank you Mr. Brenneman! We are happy to have taken care of you from another dealership concerning your lease. We also are glad that you enjoy the AWD Taurus. Call us when you need anything in the future.
Ford F-150
Ford Ranger
Ford Explorer
Nissan Frontier
About our dealership
Thank you for your review and for coming in and finding your F150 that was plenty of truck for what you needed. Call us anytime you need anything!
by bbenedict2 on 04/25/2017