Buckhannon Auto Mall
Customer Reviews of Buckhannon Auto Mall
Review type:
My first-time visit.
by Donna on 01/20/2024Everyone was friendly and helpful. I loved the fact that there were cubicle workstation areas that allowed me to setup my laptop and continue working while I waited on my vehicle. I liked the video I received from the technician that worked… on my truck.
Your service experience is important
by Tacoma 2022 on 07/03/2022Received a phone call reminding me that service was due on my Tacoma. From the time I arrived they were on ready for the appointment and very timely completing the service. I noticed the technicians took extra care to cover the seats and… floor as they were working on the truck. Nothing bad about this dealership!Thank you for this amazing review of Buckhannon Toyota! I really appreciate your business. Please let me know if you have any concerns with your Tacoma. Sincerely, Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Super awesome
by B Rad83 on 02/09/2022The service team was very friendly and even added in an update that was needed in the car. They are super amazing!!!!Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Service
by Daniel on 10/17/2021They were very friendly, fast, and everything went smoothlyWe're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Awesome service!!
by Nick Batsenikos on 01/24/2021All the employees are polite and courteous.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Another great service experience
by R Welker on 08/14/2020Stephanie in service was incredible. She communicated in a very effective, timely manner. She listened to any concerns I had, and ensured my vehicle was taken care of. Another incredible experience by the team at Buckhannon Toyota. As… always, they show they care for their customers.Thank you for taking the time to write this review. We are pleased to hear that Stephanie was able to provide an efficient and overall positive experience. Best, Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Friendly and professional
by Donna L on 06/19/2020I had my 10,000 mile service on my Rav4. Staff is very friendly and professional. Quality work as well.Donna, thank you for leaving this great feedback! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Service
by Service on 01/12/2020The service check in and check out process was stream lined. Area was clean. Staff was friendly and helpful.We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Excellent
by Jennifer on 01/04/2020Always courteous and speedyThank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Amazing Service Job
by Thomas on 01/04/2020How fast they get services done! how friendly everyone is.Thomas, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Toyota Tacoma Service
by Everett on 01/02/2020Professionalism Kindness CareWe appreciate the kind words, Everett. We look forward to seeing you again in the future! Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Regular Service
by MeFBI on 12/29/2019Very friendly and polite staff. Very professional and efficient.Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
oil change
by Patty on 12/19/2019updated 12/26/2019Explained things and helped me with getting what I wantedPatty, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
my tacoma appointment
by Michael on 12/19/2019updated 12/26/2019cared about my service and timely was in an out nice.Michael, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Excellent
by Linda on 12/23/2019Friendly Helpful Didn’t have to wait too terribly longThank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Nice people to work with but without a coupon it would be very expensive.
by LW on 12/23/2019Had a coupon that helped with the cost.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Awesome
by Rhonda on 12/15/2019Friendly staff, are good to accomodate each situationRhonda, we are delighted to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Always great service
by Mary on 12/15/2019Always on time, thorough, and the service is always fast. Friendly team and explains what was performed on your vehicle.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
the Best dealership
by Lola on 11/30/2019updated 12/05/2019always treat you like family Very Very nice dealership, wouldn't go anywhere else Love the staffThank you so much for taking the time to share your kind words about your experience at Buckhannon Toyota! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Sincerely, Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
20 thousand maintenance Check
by Monika on 11/26/2019updated 12/04/2019Great professional staff that personally interact with you. Managers, sales associates, mechanics all are concerned about your experience at the dealership.Monika, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Buckhannon Toyota's Service Department. Sincerely, Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Warner tacoma service
by Russell on 11/23/2019updated 12/02/2019staff was very nice. Liked the text message reminders.Russell, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Toyota Tacoma
Toyota 4Runner
Toyota RAV4
Thank you for leaving us this great review, Donna! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
by Buckhannon Toyota on 01/23/2024