Customer Reviews of L & S Toyota of Beckley
Review type:
No appointment and great service
Very pleased
by Christina on 03/29/2019Courteous, friendly, fast & thorough.Christina, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from L & S Toyota of Beckley. If there is anything more that we can do, please come back and see us again. Take care! Regards, The L&S Toyota Team
Outstanding service department
by Jerry on 03/20/2019updated 03/28/2019They worked me in even without an appointment. I’ve done business there for years, mostly because of their great service deptThank you for the review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Regards, The L&S Toyota Team
Great service
by Patricia on 03/20/2019updated 03/28/2019Fast and courteousThanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Regards, The L&S Toyota Team
Regular service
by Ervin on 03/20/2019updated 03/28/2019Courteous and friendly. KnowledgeableThank you for the feedback, Ervin! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Regards, The L&S Toyota Team
Excellent service
by Jacquelyn on 03/21/2019updated 03/28/2019Our salesman Corey Hall was excellent. Not pushy, extremely knowledgeable, great personality. Took time to explain things in detail and answered all our questions fully. This young man is a great representative for your product. The quality… of Toyota vehicles is something I know well. I haven’t owned anything but Toyota’s since 1989. I won’t buy anything else.Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Regards, The L&S Toyota Team
Perfection
by Craig on 03/19/2019updated 03/25/2019WONDERFUL.. I had such anxiety and our salesman really calmed my nerves. He was so polite , professional and personal. SO glad we made the choice of Toyota 1st!!Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Regards, The L&S Toyota Team
I love my Highlander--but reaching the service department could be improved
by Rebecca on 03/23/2019Pleasant, respectable service representative.Thank you, Rebecca! Regards, The L&S Toyota Team
satified customer
by Leila on 03/22/2019Friendly sales people, they don't try to push something on you that you don't want.Thank you, Leila! Regards, The L&S Toyota Team
Above and Beyond Service
by Rodger on 03/22/2019Happy Hager and Jeff Hamrick went out of their way to work out the best deal for me on a 2019 Toyota Tacoma SR5. I was negotiating a deal on a 2019 SR at another dealership and called Happy and asked if they could match the deal. Happy and… Jeff said they could do it. A little more, but it was a more expensive truck. Happy came in on his day off to finish the deal. I told him I could have came the next day, but he said someone may have bought the truck before me and didn’t want that to happen. Ronnie McComas was the finance manager and he went above and beyond in explaining some additional options, regarding extended warranty. I don’t know why I even bother with looking at other dealerships, because I believe L&S truly cares about their customers and will do whatever they can to take care of their customers.Rodger, we really appreciate you taking time out of your day to leave this review for us. We hope you enjoy your new Tacoma! Regards, The L&S Toyota Team
Good Car Buying Experience
by Kathy on 03/21/2019Alec was very helpful and I felt he honestly wanted us to have the best deal possible.Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. -L&S Toyota
Happy to finally reach a workable price
by Virgil on 03/13/2019updated 03/20/2019The lease cost finally came down enough that I could manage it with some budget changesVirgil, thank you so much for taking the time to write this review. I'm very happy to hear about your positive experience with us. Congratulations on your new ride! If you have any further needs, do not hesitate to stop by for a visit.
Toyota Strong
by Linville on 03/20/2019fast & convenient service, hospitality and kindness shown to us while we were there. Luxury of the area we waited in. Thank you for helping us keep our truck going strong.Thank you for your kind comments, Linville! Regards, The L&S Toyota of Beckley Team
Quick and Easy
by SK on 03/20/2019I was able to book my appointment online, my appointment was quick, and it was easy for me to have someone else pick up the keys so that I could pick up my car when I got back in to town two days later. Being able to book an appointment… online is a really great feature.We are happy that everything went well for you, SK! Regards, The L&S Toyota of Beckley Team
Fast, friendly service.
by David on 03/10/2019updated 03/18/2019Very friendly and fast service. The staff makes your visit a pleasant experience.Thanks for your review, David! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.
Great job!
by Michael on 03/17/2019Great staff, had all the parts I needed without ordering or rescheduling, and got finished faster than expected.Thanks for your positive feedback, Michael! Regards, The L&S Toyota of Beckley Team
Best fealer in Beckley
by David on 03/15/2019L&S Toyota service has always been transparent, safety contious, reasonably priced and timelyThank you for the positive review, David and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. -L&S Toyota
Great service
by John on 03/08/2019updated 03/14/2019Prompt service; easy scheduling. Comfortable weighting area.We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
Radio
by Brigitta on 03/14/2019The work was done in a timely manner.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, L & S Toyota of Beckley
First time Toyota customer!
by Amanda on 03/13/2019Everything! It went so smooth from the test drive where I learned so much about the vehicle, and then to buying! An excellent team you all have helps so much.We appreciate your positive feedback, Amanda! Regards, The L&S Toyota Team
Your people make it
by Larry on 03/12/2019The interaction with the salesman Matt Elder and credit person Angela. The real reason I have purchase 3 cars from the dealership.Larry, thank you so much for the wonderful review of your experience at L&S Toyota. Matt is one of the best at his profession, and we feel your review is spot on. We love hearing from great customers like yourself that appreciate all that our dealership is doing to take care of our customers and the community. Thanks again for your loyalty and business. We hope to see you again soon. -The L&S Toyota Team
Good Service
by Adam on 03/03/2019updated 03/11/2019Polite and respectiable employees.Thank you so much, Adam! Regards, The L&S Toyota of Beckley Team
L&S Toyota has been serving Raleigh County and the surrounding area for more than 20 years. The dealership first opened in 1992 and was located on Rural Acres Drive. We have since moved to our location on Auto Plaza Drive. The name L&S comes for the initials of the original owners. Ownership has changed but our name stays the same. We have recently remodeled our dealership and feature up to date waiting areas, a drive in service reception area, and an indoor play area.
Our specialty here at L&S is providing great automotive experiences from sales to service. We strive for excellence in all things Toyota and want to exceed every customer service standard. We have Toyota Master Certified Salespeople as well as Toyota Certified Vehicle Service Technicians. We have been awarded the prestigious Toyota President's award the past 4 years.
Thank you for your kind words! Our team at L & S Toyota of Beckley is thrilled to hear that you received knowledgeable, helpful, and courteous service during your visit. We're glad we could help you with your dead battery issue and provide a discount. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to serving you again in the future! -The L & S Toyota of Beckley Team
by L & S Toyota of Beckley on 07/19/2025