Customer Reviews of Carr Vancouver Buick GMC
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Typical car dealership games
by Old geezer on 10/16/2024Got me in the door with a great lot salesperson, but once I sat in a chair and started filling out paperwork, they had their hooks in me. **Their trade offer for my car was lower than my Edmunds value **They would not budget on the price,… even though it was reduced $750 less than 2 weeks earlier **I told them my absolute maximum i could pay (my mistake), and ended up paying $100 more per month **I was nearly out of time and got up to leave when they said "let's try one more angle to get your payments down" - - another 15 minute delay **They finally wore me down and I signed because I second-guessed my own decisions and fell for this trick. **They accidentally kept the $299 anti-theft feature even though they said they would remove it (it was removed on my followup visit) **I had to come back the following week because their "calculations were off" on my lease, and the finance guy remorsefuly warned me that my payment was $30 higher, even after removing anti-theft (another 15 minute delay) **finally got the payment back to the original amount for the first 14 months, then higher after that. I'm afraid to see what they do to me kn my first complimentary service visitNo need for me to reach out to further discuss. Your team did everything by the book, including giving me the option - multiple times - to back out and continue another day. Very low pressure from your side, I blame myself for not walking away when given the chance. For what it's worth, the car is decent and a good purchase for someone in the right position to do so.
Bought a new truck
by Fox_ hill200 on 04/28/2023I bought a 2023 GMC Sierra Elevation. I had a great experience. The staff was friendly and knowledgeable. I felt like I was well taken care of.Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Team at Carr Buick GMC Vancouver
What A joke
by Brian Davis on 01/15/2020I had inquired online about a used 2016 GMC Sierra that I already have approved financing for and due to my work schedule being 7 days a week I made sure to let them know I would be coming the next day to look at it. I showed up today and… the vehicle was not available so I wasted my time with the drive. I will not purchase from CARR since the transaction started off poorly I cannot imagine how the rest of the transaction would of played outHello Brian, We are very sad to see that you thought we deserved such a low rating. We would like to learn more details regarding your visit, so that we can improve upon our service. If you could email us at info@carrauto.com, along with the best way to contact you, it would be greatly appreciated.
Deb is the best!
by Jen on 11/16/2019I had a sedan for years but wanted to get into an SUV. I was worried I wasn’t going to be able to make it happen, but Deb was determined to get me something I wanted and loved. She was so kind and I’m very happy with my experience.Cody is AMAZING
by Angela on 09/23/2019Almost two weeks ago my car broke down. I was stressed out and tired of having cars I couldn't depend on. I contacted Cody and told him my situation. I didn't have any credit history so knew it was going to be a challenge. Cody assured… me he would do what he could to make things happen and get me into a vehicle I could count on. Well he made it happen and I drove off the lot in a 2014 GMC Terrain. I appreciate him more than he could ever know for taking the stress of not having a reliable car away! My new car is so comfortable and I am really enjoying it. I would recommend going to see Cody if you are ever looking for a car! He will take care of you and make the process easy.Great Car and Great Experience
by Cindy2019 on 09/23/2019I have recently purchased a vehicle at Carr Vancouver, August, 2019. My salesman was Matt Petta and it was a smooth and hassle free experience. Matt was professional, low key, and a complete gem to work with. I recommend him highly as… well as the entire Carr Vancouver Team. I feel that I am in good hands with this dealership as well as working with Matt Petta in sales.Best Purchase Experience
by Shannon on 06/04/2019Matt made the entire process so smooth. We were never pressured to go outside our budget or settle for less than what we came for. Matt ensured that we were kept updated through the entire process, while letting us sit in the more… comfortable waiting area. We only negotiated our bottom line once and Matt ensured he came back with the absolute best options available, no back and forth. He was so personable and nothing like your typical "salesman". We will absolutely return though, have all our service performed at Carr and recommend anyone we can to Matt.Best car purchase experience
by Blanca on 04/21/2019I would highly recommend buying for the Car GMC. Matt Petta provided friendly, knowledgeable and professional stress free purchasing experience. We were also providing with great and quick financing.Rich Fisher sales great customer service
by josalc007 on 02/02/2019first let me tell the whole Washington and Oregon that this is the best experience I had buying a car it was easy and no hassle , the down side is you never get what you want from your trading ! but it didn't bother wife or I because Rich… Fisher was so professional and made it a really easy process we are very happy with our purchase and got a great deal it was actually 4,000 below all other dealers and comes with a warranty for life , so if you are thinking of purchasing a car or suv here soon visit Carr of Vancouver and ask for this gentlemen there cost was reasonable THANK YOU RICH FISHER KEEK UP THE GOOD WORK .New Truck Purchase
by Dennis on 10/25/2018I bought my NEW 2018 GMC Sierra 1500 SLT about three weeks ago from Carr GMC. I dealt mainly with one of the managers, Travis, and Ilya one of the salespeople. Working with these two gentlemen was a pleasure. I was not the easiest person to… please because I wanted a certain exterior color and a certain interior color and the combination was not easy to find, plus I wanted the SLT with the Premium Plus Package. However, we did find the vehicle I wanted at another dealership, at least 2 hours away, and Travis worked hard and worked his magic to obtain the vehicle from the other dealership. It took Travis a couple of days to get it done but get it done he did. Ilya handled informing me of all of the bells and whistles and showed me the in's and out's of the truck. There was so much to learn about the truck that much went in one ear and out the other. The truck is loaded with so many techno features that much of it is a learn as you go situation, at least for me, because I'm more of a hands on learner. Travis and Ilya made the entire experience nice and easy, after getting through the negotiations on price, which wasn't painful at all since I had done my homework and new what my trade-in was worth. The negotiations were quick and easy and we had a deal hashed out in no time. I am very happy with the deal I made and I would not hesitate to recommend CARR GMC to anyone wanting to by a new vehicle. DennisFIVE STAR service from beginning to end
by cruisn4Abruisn on 11/03/2016Recently bought a vehicle from CARR and the service was exceptional from the time I stepped into the showroom until I drove off the lot. Tom Johnson was my salesman and he was fantastic. I also dealt with Steve, Justin and James.. everyone… was great. The whole family, including my 2 year old son was very comfortable. We will be back to look for a car for my wife as soon as we are ready! Thanks again for the great experience.Thank you so much for taking the time to write us a review! We are so happy to hear that your experience was Five stars! We look forward to seeing you and your wife when you are ready for another vehicle! Thank you, Megan
3 Cars 3 Great Experiences
by jeremyf1 on 08/25/2016I have purchased 3 cars from Carr Vancouver and am getting ready to purchase a 4th. I could not be happier with the experience that I have had. 1 Cadillac, 1 Buick, and 1 GMC so far, and each time they have treated me very fair. My… next car will be another Cadillac.Can't wait.Customer experience
by guamusa on 04/10/2016The sales staff was very helpful and especially Tom and Jean who went out of there way to get the vehicle that I wanted financed, they were very knowledgeable about the vehicle I was interested in, I strongly recommend future customers to… visit Cadillac of Portland Lloyd Center.Poor Experience
by kid_at_heart on 12/31/2015Dealer refused to answer on-line inquiries. Would not provide a quote for a new car. Posted prices were significantly higher than other GMC dealers in the area. Employees were arrogant. I purchased a new vehicle from a different GMC store… that was over 20 miles further away rather than putting up with the attitude.CARR GMC-A GREAT DEALERSHIP TO CHECK OUT
by goodshopper on 09/26/2010Our experience at CARR GMC went very well. They have a professional staff and they are comfortable to work with. We were treated with respect through out the entire purchase process. We even found lots of things to laugh at together.… Of course they would like to have gotten top $$ (MSRP), what dealership wouldn't . They have their bills to pay... But we got a great price on our Terrain. Everyone was happy. I had been looking at the Terrains since Nov. 09 and had checking off and on with many dealerships in the Portland/Vancouver area as well as our local dealership. Terrains are a bit hard to get sometimes. At the time of our purchase they had some Terrains and a few in transit. Maybe that is a good thing that GMC has not flooded the market for those of us that own one for resale value. We will be back to check out some trucks in the future for my husband.
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About our dealership
Carr Vancouver is Washington’s premier Cadillac Buick GMC dealer, located in Vancouver, WA. We know that you have high expectations and as a Cadillac Buick GMC dealer we enjoy the challenge of meeting and exceeding those standards each and every time you shop. Our CARR Care Lifetime Warranty PLUS 10 Years of Roadside Assistance is included on nearly every new and used vehicle we offer-at no cost to you!
CARR Cadillac Buick GMC, With you all the way. Every mile. Every day.
The best reason to come to Carr is our people, plain and simple. A company is only as good as its people and at CARR you will find quality folks, each one committed to helping the needs of the community. CARR AUTO GROUP has made The Oregonian/Oregon Live's Top Workplaces for a seventh consecutive year and we were awarded the #7 spot in mid-size companies for 2018! On average, employees of CARR are 10+ year veterans and we have employees that are 25+ year members of our CARR family.
What sets us apart
Carr makes the Oregon's Top 100 Places to Work year after year, we were Washington County's first auto service business to earn a pollution-prevention award, sponsor local athletic teams and schools. We thrive to be a good neighbor in the community.
We strive to be more than a car store, we strive to be part of the community. Our neighbors have been good to Carr over the years and we enjoy giving back to those who have welcomed us all these years.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Thank you for taking the time to share your experience with us. We appreciate your feedback and understand your concerns regarding the trade offer, pricing, and the financing process at Carr Buick GMC Vancouver. Our goal is to provide a transparent and seamless experience for all our customers, and it sounds like we did not meet that expectation in your case. If you're open to it, we encourage you to reach out to us directly to discuss your experience further. We want to ensure your next visit is much more positive, especially during your complimentary service appointment. Thank you again for your feedback, and we hope to hear from you soon. Sincerely, The Team at Carr Buick GMC Vancouver
by Carr Buick GMC Vancouver on 10/18/2024