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Carr Vancouver Buick GMC


6600 NE Fourth Plain Blvd, Vancouver, WA 98661 (map)
Today 12:00 PM - 5:00 PM
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Dealership Sales Review

3 out of 5 starssales Rating
Typical car dealership games
Written by Old geezer on 10/16/2024

Got me in the door with a great lot salesperson, but once I sat in a chair and started filling out paperwork, they had their hooks in me. **Their trade offer for my car was lower than my Edmunds value **They would not budget on the price, even though it was reduced $750 less than 2 weeks earlier **I told them my absolute maximum i could pay (my mistake), and ended up paying $100 more per month **I was nearly out of time and got up to leave when they said "let's try one more angle to get your payments down" - - another 15 minute delay **They finally wore me down and I signed because I second-guessed my own decisions and fell for this trick. **They accidentally kept the $299 anti-theft feature even though they said they would remove it (it was removed on my followup visit) **I had to come back the following week because their "calculations were off" on my lease, and the finance guy remorsefuly warned me that my payment was $30 higher, even after removing anti-theft (another 15 minute delay) **finally got the payment back to the original amount for the first 14 months, then higher after that. I'm afraid to see what they do to me kn my first complimentary service visit

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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old geezer on 10/18/2024
No need for me to reach out to further discuss. Your team did everything by the book, including giving me the option - multiple times - to back out and continue another day. Very low pressure from your side, I blame myself for not walking away when given the chance. For what it's worth, the car is decent and a good purchase for someone in the right position to do so.
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Carr Buick GMC Vancouver on 10/18/2024
Dealer Response
Thank you for taking the time to share your experience with us. We appreciate your feedback and understand your concerns regarding the trade offer, pricing, and the financing process at Carr Buick GMC Vancouver. Our goal is to provide a transparent and seamless experience for all our customers, and it sounds like we did not meet that expectation in your case. If you're open to it, we encourage you to reach out to us directly to discuss your experience further. We want to ensure your next visit is much more positive, especially during your complimentary service appointment. Thank you again for your feedback, and we hope to hear from you soon. Sincerely, The Team at Carr Buick GMC Vancouver
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