Customer Reviews of Tacoma Subaru
Review type:
Thank you Jenna
by Ed And Macey Gandel on 03/01/2021Jenna was awesome. 10 out of 10. She was flexible with my daughter Macey’s schedule, kept us informed, and the work was completed on time. Great job Jenna!!AOK
by Aok on 11/02/2020All repairs were handled quickly & efficiently!20k mile service
by 20k mile service on 07/27/2020Courteous, efficient, professionalAddressed my Questions and Concerns Regarding My Car Repair
by LisaWill22 on 01/16/2020I took my car there for a recent repair. The repair was completed well, however I had some concerns about another repair recommended by the service technician. When I reached out to the Service Manager he was very helpful in making sure… that everything was well explained. I'm glad that I requested additional information to clarify their recommendations as I was able to make informed decisions regarding my car repair.Misdiagnosed My Minor Car Repair as Major Expense
by LisaWill22 on 01/12/2020I took my 2005 Legacy here because it needed a new crankshaft pulley. While the repair was a bit expensive, they did a good job on it. The problem I have with Tacoma Subaru is that they told me my car also had a head gasket leak, repair… cost $4,000. My car has a new turbo engine with less than 40K miles on it so I took it elsewhere to get another opinion. While it did have a small oil leak from a loose metal clamp there was NOTHING wrong with the head gasket, no leaks there at all. I'm not happy with their diagnosis of an expensive and unnecessary repair. I went back and confronted them with their misdiagnosis which they reluctantly admitted to only after I insisted on seeing the nonexistent head gasket leak.
Subaru Outback
Subaru Ascent
Subaru Crosstrek
Subaru Forester
Tacoma Subaru is a member of the Bruce Titus Automotive Group, which is based right here Tacoma, WA. At Tacoma Subaru we are dedicated to providing our customers with a unique experience they won't find elsewhere which starts huge selection of new Subarus and pre-owned cars, trucks, and SUVs, and continues with our transparent pricing, competitive financing, and our comprehensive Subaru service department that will make sure you and your vehicle are safe on the road for years to come.
Buying and owning a car should be painless, period. At Tacoma Subaru, we've eliminated everything you dislike about the typical car buying experience and replaced it with an experience you'll love. We call them, Car Guides and they're here to help you through your car shopping, buying and ownership experience. Your Car Guide is trained to be passionate, understanding and extremely knowledgeable about all things Subaru.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Tacoma Subaru contacted me and worked out a fair resolution to my car repair concerns. I appreciate their good faith efforts to make sure that I was a satisfied customer.
by LisaWill22 on 01/16/2020