Tacoma Subaru
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Misdiagnosed My Minor Car Repair as Major Expense
Written byon 01/12/2020
I took my 2005 Legacy here because it needed a new crankshaft pulley. While the repair was a bit expensive, they did a good job on it. The problem I have with Tacoma Subaru is that they told me my car also had a head gasket leak, repair cost $4,000. My car has a new turbo engine with less than 40K miles on it so I took it elsewhere to get another opinion. While it did have a small oil leak from a loose metal clamp there was NOTHING wrong with the head gasket, no leaks there at all. I'm not happy with their diagnosis of an expensive and unnecessary repair. I went back and confronted them with their misdiagnosis which they reluctantly admitted to only after I insisted on seeing the nonexistent head gasket leak.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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LisaWill22 on 01/16/2020
Tacoma Subaru contacted me and worked out a fair resolution to my car repair concerns. I appreciate their good faith efforts to make sure that I was a satisfied customer.
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