Customer Reviews of AutoNation Chevrolet Spokane Valley
Review type:
Overpriced and Slow
by GMC Acadia on 05/23/2025Brake service took entirely too long to complete. 8 hours for front brakes is ridiculous. Customer service was nonexistent - no response to texting service for over an hour is unacceptable. Price was excessively high. Over 20% higher… than competitors. If I didn't *NEED* the service done the same day, I'd have gone elsewhere. Completely disappointed in my experience.Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (509) 590-4294. We hope to hear from you.
Outstanding service from AutoNation Chevrolet in the Spokane Valley
by RMZARING on 02/18/2025updated 02/25/2025I recently had my truck serviced at AutoNation in the Spokane Valley and was more than pleasantly surprised by the outstanding courtesy and service by the service rider Darren Collins. I would recommend the dealership to anybody who would… like a great job done and a friendly face. Kudos to you.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Routine
by Express on 02/22/2025In and out for a quick service. These guys are great! I would highly recommend!Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great service
by Happy on 01/10/2025As normal, the service department treats me with Ultimate respect dignity and takes her good care of my automobiles. Very pleased with the treatment I get from my service advisor. The only issue is the new general manager knows nothing… about customer service.Hello, thank you for taking the time to leave us feedback. Please reach out to us at (509) 590-4294 when you can so we can address this situation directly. Thank you and have a great day.
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great time
by Traci on 10/11/2024updated 10/21/2024I enjoy the team and I am very welcomed by everyone at the dealership. The parts team and the service team are great. Thank you Michael Martin, Brandon Michels, and Chad M. I am grateful 😊Hi Traci, we're happy you found our staff to be so supportive during your experience here at Autonation Chevrolet Spokane Valley. Please don't hesitate to reach out if there's anything additional we can do for you.
Traci, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Quick and efficient
by RW on 10/14/2024Had to get a jump out at state line due to bad battery. Normally go to AN but was in Idaho, ran over to Knudsen, not even a hello. 3 weeks out for a battery. Called my regular guys at Autonation and got me in same day out in 2 hours. Plus… gave me a deal. Great guys with great service. The manager is straight up and real.Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Service
by John p on 08/15/2024Great service. On time. It’s alway nice when our salesman Bill Noble takes time to say hello.John, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Very pleased
by Chris on 03/13/2024They got us in and out quickly and performed the work needed. They communicated clearly and responded promptly via text to ensure everything was in order before we picked the car upHi Chris, thank you for your positive review. We're happy to have been of service to you. Please don't hesitate to reach out to us if there's anything more we can do!
Chris, we set high expectations for ourselves so it's gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Awesome
by Traci on 02/27/2024Got my car aligned properly so that I can enjoy road trips. Thank you so much for your hard work. Awesome technicians great advisors.Hello Traci, we are very happy we could provide you with a positive experience! If you ever need help, just give us a call. Happy motoring!
Repairs
by John Joseph on 02/25/2024Due to some unexpected damaged parts repairs took a bit longer than anticipated. As always, though, I was pleased with the overall service and feel my truck is ready for more milage.Hi John, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
John, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Equinox service Dave
by Dave bergy on 12/13/2023Kevin did a good job of explaining the work that needed to be doneHi Dave, we're happy you found our staff to be so supportive during your experience. Please don't hesitate to reach out to us if there's anything more we can do!
Oil change and checkup
by E Allen on 12/08/2023I love that my service tech uses the texting featue to keep on contactHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Tony Wilson
by tonywilson on 11/14/2023Service staff was very professional. When the vehicle was ready for pickup, they called me on the phone and let me know i could come pickup the vehicle. Great overall service.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change, alignment, and tire rotation
by JeffreyH on 10/19/2023Fast, friendly service.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Frustrating
by FiremanSam on 10/13/2023I have been here several times, each time I leave frustrated and disappointed with the level of service I receive. Poor customer service, poor communication, and poor attention to detail. I don’t think I will ever willingly go back.Hi, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (509) 590-4294 at your earliest convenience to discuss how we can turn this experience into a positive one.
Vehicle Oil Change
by Grateful on 10/11/2023Outstanding service was provided. I had a 3pm appointment and I showed up early (12:30) and the team got me in early and I was very appreciative.Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
oil change safety check
by Johnny P on 09/18/2023On time as promisedHi Johnny, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
First Class
by ninemilestev on 09/11/2023Tha service crew at AutoNation is def first class. They deliver on time, as promised, and with a smile to send you on your way.Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Excellent
by GeoJim94 on 08/28/2023They told me services would be done in an hour. It was done in 45 minutes.Hi, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Oooooooo on 08/18/2023Fast and professional.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Chevrolet Trailblazer
by Meanstreak on 08/10/2023The service department employees were very professional, knowledgeable & I had no delays.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (509) 590-4294 to discuss what we can do to help.
by Aurora Saccone on 05/25/2025