AutoNation Chevrolet Spokane Valley
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Dealership Service Review
service Rating
Overpriced and Slow
Written byon 05/23/2025
Brake service took entirely too long to complete. 8 hours for front brakes is ridiculous. Customer service was nonexistent - no response to texting service for over an hour is unacceptable. Price was excessively high. Over 20% higher than competitors. If I didn't *NEED* the service done the same day, I'd have gone elsewhere. Completely disappointed in my experience.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Aurora Saccone on 05/25/2025
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (509) 590-4294. We hope to hear from you.
ReportAurora Saccone on 05/25/2025
Dealer Response
Thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (509) 590-4294 to discuss what we can do to help.
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