Customer Reviews of AutoNation Chevrolet Spokane Valley
Review type:
Bought a new Blazer EV
We are pleased to hear you had such a positive experience with us, Brandon! Feel free to stop by if you ever need any more help.
Great
by Juliana on 06/01/2023Salesman Robert very nice and also finance rep was great.Hi Juliana, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Amazing service
by Misty. M on 06/01/2023Great experience. Took our less than ideal situation and got us into something better than we could have imaginedHi, we appreciate your positive review about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great purchasing experience!
by LynnO'C on 05/08/2023This was our first EV purchase, and Brandon was generous and patient with all our questions.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Passenger airbag recall service needed, "customer requested inspection"
by ScotB+Tahoe on 04/07/2023I called and scheduled the recall service for passenger airbag in our Tahoe. I received email confirmation of appointment as expected. A day or two later, I received another email confirming appt, but this one had another service listed,… "customer requested multipoint inspection". I expect a service department to do an inspection when they have a vehicle in for service, but I don't expect nor accept the outright lie of saying it was "customer requested".Thank you for taking the time to share your feedback with us. Please call our General Manager at (509) 590-4294 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Oil change and lube
by Mark Smith on 04/05/2023Nice waiting room with popcorn and drinksHi Mark, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Birthday present for son
by Fcarlo3 on 04/03/2023The Autonation team has taken selling cars to a new level. We took two day making up our minds on the car for my son. Once the choice was made, we were given the very best treatment imaginable, coffee, tea, pizza, carfax reports, future car… car etc. this is one top notch dealership. From sales to financing, it was memorable, fun, and efficient. This dealership went above and beyond the previous 4 that we visited thru out the week. FrankHi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great experience
by KateJJan on 04/01/2023I worked with Andrae to buy my daughters first car. He made the entire car buying experience easy and took the time to talk to my daughter about what she was looking for in a car. Above all he was really nice. Thank you Andrae!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Everything I needed, nothing I didn’t
by ninemileme on 03/20/2023The usual friendly, efficient, competent service experience.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Car Purchase Experience
by Corey C on 03/14/2023Purchased a 2019 Subaru Wrx Sti. The car was in great condition and all service was up to date and performed their service department. The sales representative Michael provided by far the best car buying experience that I have ever had.… From the time I called to test drive the car to the time I drove off the lot Michael was very helpful and did whatever he needed to make the experience great for me. Michael went out of his way in multiple occasions to provide excellent customer service. I will recommend Michael for anyone I know looking for a car and will seek his assistance again if I ever purchase another car from Autonation Chevrolet.Hi Corey, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Thank you
by 1234566 on 02/23/2023Thank you for the awesome service!!! I will be coming back because of advisor!!!Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Consider going elsewhere
by LaRona69 on 02/16/2023I brought my car into the dealership for a power steering and Stablitrak problem that kept showing up on my dashboard. I was told that the power steering wasn't a problem that needed to be serviced according to the diagnostic that was ran.… So the alternator was replaced as well as the fuel injection pump. I asked for an invoice to be sent to me weeks prior to picking up my car (even emailing the GM) and never received it no matter how many times I asked. I finally went to pick up my car (mind you no one even showed me where my car was located so I had to walk around and find it myself) and the next day I go to leave for work, my car dies on me not wanting to start again whatsoever with the same exact alerts on my dash about servicing the power steering. I was then told it "sounded like a manufacturer malfunction with the alternator which rarely happens." Having paid almost $1800 to get my car back with the same problems that I brought it in for is crazy. As a single mom coming up with that kind of money was difficult. Having my car is very important and now I am again without my car for who knows how long. I would much rather have taken it to Camp Chevrolet or a local shop had I known this was going to happen. After this whole experience I will definitely be taking my car elsewhere to get serviced.Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (509) 590-4294 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Service repair
by HLam Spokane on 02/13/2023Brought Corvette in for Brake squeaking noise, after 3 days waiting for special grease, paid $300 for the repair because Auto nation does not honor 3000 miles limited warranty. Corvette still has the same problem Brake squeaks noiseHi, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (509) 590-4294 -- we hope to hear from you soon.
Marilyn Harrison
by Marilyn Harr on 01/27/2023I received a coupon online for oil change for $44.95. I could not find it when I got there and they said it was not possible so l had it serviced anyway as I was waiting I found another coupon for 15% off and they honored it. I am a senior… citizen with limited funds. The person who helped me was very courteous and understanding.Hello Marilyn, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (509) 590-4294 to discuss what we can do to help.
Autonation Chevrolet Spokane
by Twhitehead on 01/27/2023They have been very good, to deal with. I particularly like there service manager, i had an issue with the service advisor, granted some was my impatience, but the service manager quickly de-escalated it. I will always take my Chevy's to… Autonation Chevy in SpokaneHi, we are very happy we could provide you with a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great service
by Brian262 on 01/25/2023Kept informed for several days waiting on parts. Very good customer service.Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Appleway Chevrolet
by cmselle on 01/26/2023Always a pretty pleasant experience as far as car maintenance goes. They are very fair about not charging you for unnecessary things. I have been going there for about 20 years now.Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Autonation Chevrolet Spokane Valley. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
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by emily . on 01/25/2023i was overcharged for something that my warranty covered. joshua was the one who helped me and he didn’t even put in a claim for my warranty, and continued to charge me hundreds of dollars when my warranty covered what needed to be fixed.… at most, i should have only paid $100.Thanks Emily, for leaving us this response. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (509) 590-4294 -- we hope to hear from you soon.
Great service
by MR. NUNYA on 01/16/2023I deal with a lot of car dealerships in my line of work and these guys are the best to work with in the Spokane area.Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of Autonation Chevrolet Spokane Valley and we hope to be of service again in the future.
Superb Customer Service
by Jeep Girl on 01/15/2023We just purchased my dream truck: Jeep Gladiator Willys Sport and it is perfect- the nicest truck I have ever had! Our salesman Andrae was so personable, honest, kind and knowledgeable throughout the sale. He was very supportive and… engaged with any questions I had, and was patient as I test drove and explored my new vehicle. He genuinely cares that I am satisfied with it, even after the sale. Jeremy, the finance manger was very professional, friendly, honest and efficient. He was thorough and made a normally unpleasant process very prompt and smooth. They made sure all our questions or concerns were answered. They even made sure the tank was full before we went home! This was the best truck-buying experience we have ever had. We appreciate them and their help getting me into the perfect truck I have wanted for years! We would definitely recommend this dealership and sales team.Hello, it means so much to us that you chose our dealership! We appreciate your recommendation of Autonation Chevrolet Spokane Valley and we hope to be of service again in the future.
Vehicle service
by Richard on 01/02/2023Vehicle service with tire repair & rotation. Was pleased that service dept was able to repair my tire during my annual oil change. They also discovered a problem with my air filter & replaced it at my request.Hi Richard, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Acknowledgement goes a long way
by KM on 01/01/2023I DO NOT recommend the service department. While I haven't had any services done here, the vibe is off. I've been twice to pick up items, was not greeted or acknowledged either time even though there were employees available. I'm all for… playful banter with your co-workers, but it's unprofessional when it's in the front of office. These are the simple things, it doesn't make me confident that they can handle the hard things. I'll continue to take my service business elsewhere.Hi, we regret your experience with us here, but are glad you brought this to our attention. We would like the opportunity to make this up to you. Please contact our manager at (509) 590-4294 so we can make your experience a positive one.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Thanks so much for the warm recommendation of the team here at Autonation Chevrolet Spokane Valley. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sue Tilly on 05/11/2025