Customer Reviews of AutoNation Acura Spokane Valley
Review type:
Great serivce
by K-Dog4real on 04/05/2024Salesperson was very helpful and took a lot of time to ensure we were satisfied.New 2024 Acura MDX
by Auntiej on 01/09/2024Just picked up my new MDX a few days ago. I love it! It’s beautiful inside and out. Roomy with plenty of storage. Great on the highway, easy to learn infotainment system. Seats are very comfortable and the ride is smooooth. My sales person… Kevin was excellent, easy to work with and no pressure and he was very knowledgeable about the ins and outs of the car.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Good people...
by J Herrmann on 10/18/2023Bought a 2015 F-150 from AutoNation Acura in Spokane Valley, WA. The sales personnel was pleasant and no undue pressure! Thanks especially to Phebe who helped us finalize the purchase. And I have to note that when I went back in (for… expected service) I was greeted BY NAME and made to feel that I was a VIP.Hi, we appreciate your positive review of your recent experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Great, knowledgeable sales staff.
by Acurafan on 09/07/2023We considered both a new and a certified used RDX. Our sales rep showed us all the features, and was very patient with us as it took 2 days to make our decision. Great follow-up after purchase as well.Hi, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Great experience
by RayMwow on 08/09/2023Purchasing a vehicle can be a long drawn out process, not this time Issac was prompt and concise. His support supervisors were awesome too. I knew what I wanted and we got it done. ThanxHi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
1,817 miles from home
by Mr. Swank on 08/06/2023My previous vehicle was totaled while working 1,817 miles from home. While searching for a replacement a jem appeared. 5 hrs away just to test drive it. I immediately called AutoNation Acura of Spokane Valley. Mrs. Kondo-Johnson was very… knowledgeable about the vehicle I was interested in & suggested I make the 5hr drive. The truck was worth it! She wasn’t wrong. The team at Spokane Valley worked diligently to clear the vehicle, detailing it & completely their 125 point safety inspection. When I was ready to take ownership the team was ready & waiting. You could not have asked for more. I will definitely recommend this dealer to anyone seriously considering buying a new or used vehicle; even if you drive close to 2000 miles, you won’t be disappointed.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
2022 Acura MDX Purchase
by Diana2023 on 07/08/2023Great communication, information from Reiko & Jonathan. Honesty, integrity, kindness, listening to needs was 100%Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Unfulfilled promise
by HashiMDX on 03/24/2023Didn’t fix things they said they would and the finance guy was [non-permissible content removed].Hi, we are deeply disappointed by your experience at AutoNation Acura Spokane Valley. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (509) 590-1266 to discuss what we can do to help.
Acura GOLD
by 509Meghan on 02/28/2023If I could give Jonathan Gonzales 100 stars I would! Not only was he a genuine, friendly, legit human being...but I did not feel like I was in a car sales room, but having coffee with a friend and getting a BONUS of a new slick ride! Start… to finish the BEST car purchase experience EVER!!! If you go to ACURA see JONATHAN GONZALES and tell him MEG says HI!!!! Acura take care of him!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Autonation Honda Spokane
by Christi H. on 01/02/2023We bought a 2022 Passport over a period of a week. Customer service was fantastic from the person I first texted with to our salesman, the manager, the finance, and the service people.Hi Christi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Well that was easy!
by Chris Eichorst on 07/06/2022Had a great experience with Justen at Spokane AutoNation Acura. Was shopping for my 17 yr old and had looked all over Spokane and even online out of state. Found a certified used BMW 330i xdrive that was value-priced in our price range.… Test drive was easy, 1 price policy was fair and low doc and admin fees made this deal work. We are extremely happy with our purchase and feel like we got a great deal.Hello Chris, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!
2011 GMC Searra
by Robert Howard on 06/15/2022I saw a pickup online but it was in Spokane and I am in Montana. I gave them a call and they let me reserve it so it would still be there when I got therre. The pickup was way cleaner then I thought it could be. The saleman was very… helpful with all of the questions. I would recommend this dealership to anyone.Hi Robert, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Acura Spokane Valley and we hope to be of service again in the future.
Great place!
by Jac on 06/15/2022Great prices, and great customer service!Hi. We are pleased to hear you had such a positive experience with us, Jac! Drive safe, and we'll see you on the road.
2021 RDX
by kat.taylor on 12/26/2020Overall very helpful, fixed a sales problem promptly and got me the car I wanted within a few days. Everyone was incredibly friendly and followed up to make sure I did not have any questions with my new car. Despite a few stressful moments… I would highly recomend this dealer to friends/family.Kat, your comments keep us motivated and working hard for all our guests!
New MDX lease
by Mdx man on 07/17/2019I can't believe how low mamy payment is on my new lease. MUCH better than my boring Lexus.Hello, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help.
AutoNation Acura Spokane Valley
by Tim and Joan on 02/22/2019My wife and I had an amazing experience buying our 2019 Acura RDX SH-AWD A-Spec at AutoNation Acura in Spokane Valley. The Acura we chose was a 14 year upgrade compared to the Lexus we traded in. The electronics and computer advancements… were overwhelming for me and my wife. Our Sales Associate, Nicola, was very patient, understanding, and helpful. She took all the time needed to familiarize us with all the features. She helped us set up all the personal settings and linked up the phones. Nicole and all the staff at AutoNation Acura Spokane Valley welcomed us and treated us like family. We are sure that future relations with Acura Spokane Valley will be at the same level of exceptional service. One more thing. I love big block engine performance. When I drove this four cylinder engine RDX, I was blown away at the accelerating performance. Looks and performance of our Acura are awesome. The price was very competitive and we felt no pressure from Nicole or the Sales Manager, Eric, during the whole process. Truly a great team to work with.Leasing a new Acura TLX
by aquint17 on 04/05/2018updated 04/16/2018The sales associate (Brian) was the best I'd ever worked with. But I was disappointed and a bit irritated with the paperwork aspects. After 3 weeks my paperwork had still not been sent to my local Motor Vehicle office and I had to call to… get the ball rolling.Thanks so much for all of your feedback. We are glad you enjoyed dealing with Brian and we hope to make your next visit a five star experience. Don't hesitate to call us if you ever need anything. Be safe on the road!
Botched Warranty Paperwork
by Terrie206 on 01/21/2017We bought a car along with several warranties at AutoNation Acura Spokane Valley. One of the warranties they issued was not correct for our car. When they notified us, a year and a half later, Josh from the Finance Department, said the… person who issued our warranties had left the company and the incorrect warranty paperwork has sat on someones desk, untouched since our purchase. The only solution he offered was that we could pay cash, over a thousand dollars, for the proper warranty when the original had been rolled into our loan. He was going to check on other solutions and get back to me. I never heard from him again. Ive called him back twice and hes too busy to take my call or return my call. Ive also emailed the manager, Russ Norman and he hasnt responded either.Thanks for the feedback. We strive to provide excellent service to our customers at AutoNation Acura Spokane Valley. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (509) 590-1266 to discuss what we can do to help.
Car buying made easy
by NewRider on 07/10/2016We'd like to thank Josh Jenkins At Auto Nation Acura .it was a pleasure dealing with this young man We were impressed his knowledge of the vehicles we drove. The Information he provided was Helpful in making our decision. There… wasn't any pressure to purchase the vehicle we were able to think about it overnight My husband said ""I want to buy a vehicle from Josh even if it's not This car " because he was so impressed with him.Love my new RDX
by Julie207 on 07/04/2016I had a great experience purchasing my new car from Autonation Acura. I started by getting a quote on Edmund's. Autonation honored the deal making my car buying a dream! No pressure, no haggling. Everyone at the dealership was friendly and… helpful. Reiko was great! She walked me through the purchase and has reached out after I took my car home to offer help with any questions I might have.Exceptional service, paperwork took too long
by Gsatran on 05/24/2016Josh is an exceptional sales person, the whole staff was great. The paperwork aspect took way too long. Overall, it was a great buying experience. I would recommend Autonation Acura. Only bit of advice would be to clear your schedule for… the next 4 hours and find a babysitter for the kids.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
by Moses Jenkins on 04/10/2024