BMW Seattle
Customer Reviews of BMW Seattle
Review type:
Great Service!
Great Service!
by Thomas on 03/23/2024Purchasing a car was a pleasant experience. Robert Gerth was low key, helpful and provided excellent service. Love my new BMW!Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you, Thomas. Sincerely, Adam Newbold | General Sales Manager
Pleasant and efficient, as German car service should be
by Kresimir on 03/22/2024Windshield replacement was quick and flawless. The whole process was very simple and smooth. And the technician there pointed out that I can purchase an extended warranty on a car that I bought used, so he saved me money in future repairs.… Obviously, I'm very grateful for that.Thank you so much for your excellent input, Kresimir! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Please let me know if there is anything else that I can assist you with! Sincerely, Shannon Travis | Service Manager
Sale staff communication
by Luc on 03/11/2024Great communication from salesman prior to arrival so I didn't feel like I was wasting my time.Luc, we appreciate your kind words about our sales team. Thank you for choosing BMW Seattle for your vehicle needs. Sincerely, Adam Newbold | General Sales Manager
Excellent service always
by SCA on 03/05/2024Clear, understandable explanation of work to be done.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Shannon Travis | Service Manager
Great Service, Too Many Surveys
by James on 03/02/2024Service coordinator/advisor Alex Long Alex is outstanding and we appreciated his advice - he has helped us in the past and is consistently excellent.James, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Alex does for BMW Seattle and our customers. Hope to see you again soon! Sincerely, Shannon Travis | Service Manager
Smooth car-buying experience
by Doug on 02/29/2024This was my first experience buying a car online. I live in Portland and had been looking for a 2024 540 since they first arrived stateside a couple of months ago. When I found a likely suspect on the BMW Seattle website, I emailed and got… a response from Robert Gerth. He was knowledgable and forthright, and we worked out a deal quickly. Once we arrived in Seattle, he spent the morning with my wife and me going over the car and turned us over to Staci Resnikoff for the paperwork. (We had our six-year-old granddaughter with us, and Staci was prepared with crayons and coloring projects--nice touch!) As car purchases go, this one was actually as enjoyable as one could expect.Doug, thank you for writing this amazing review for our team! At BMW Seattle, we always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit to your whole family. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Adam Newbold | General Sales Manager
Had a great time
by Hyangelo on 02/27/2024Straightforward and quick.Thank you for this amazing review! We really appreciate your business, Hyangelo. Sincerely, London Agrawal | General Manager
Wheel Upgrade for 2015 Z4
by HarryM on 02/15/2024Friendly greeting, procedure thoroughly explained, and service completed in a timely fashion.Harry, we are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, Shannon Travis | Service Manager
Friendly efficient staff
by Anthony on 02/15/2024The entire staff at BMW is very attentive and professional. From the time I pulled into the service area I was greeted and the entire process was very efficient.Thank you for the kind words, Anthony. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At BMW Seattle, we value our customers and we look forward to seeing you down the road. Sincerely, Shannon Travis | Service Manager
Professional Handling Of My vehicle!
by Michael on 02/10/2024Efficient and thorough adcisor.We appreciate you for letting others know about your experience, Michael! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Shannon Travis | Service Manager
BMW Seattle service review
by Terence on 02/08/2024Helpful and friendly staff. Decent waiting room.Thanks for your perfect review, Terence! We're glad to hear that our team was friendly and helpful! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Shannon Travis | Service Manager
MCP
by MCP on 02/01/2024Nice quiet waiting area. Technician seemed thorough.Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! Sincerely, Shannon Travis | Service Manager
Well taken care of
by Kathy on 01/26/2024Fast friendly service; loaner car experience was great!Kathy, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Shannon Travis | Service Manager
Recent visit to BMW Seattle
by Mike on 01/19/2024Felt like my advisor Josh was honest and was able to give me a long term customer discount. Very happy how I was treated...Thank you so much for taking the time to write such great feedback, Mike. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Josh was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, London Agrawal | General Manager
Great work!
by Kristina on 01/11/2024Friendly, honest and quick serviceThank you for this amazing review! We really appreciate your business, Kristina. Sincerely, Adam Newbold | General Sales Manager
Top notch dealership!
by Mark on 01/10/2024The overall experience was very professional and the entire team at BMW Seattle made the car buying process seamless. It was outstanding, looking forward to buying our next vehicle with them.Thank you so much for taking the time to share your feedback with us, Mark! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Adam Newbold | General Sales Manager
BMW Seattle
by BMWX3M40 on 01/10/2024courteous staff as always and convenient locationWe really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, London Agrawal | General Manager
Great Purchase Experience on the Last Day of 2023
by Francisco on 01/09/2024Great Customer Care, Vehicle Selections, Fantastic Show Room and Waiting Areas, lastly Great Financing Experience.Thank you for visiting our service department and for leaving the kind words, Francisco. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Adam Newbold | General Sales Manager
Would also, like to thank my Client Advisor - Malcolm Long whom was excellent at all aspects of my purchase experience.
New car buying experience
by Nate_Jay on 01/09/2024Sales teams are flexible and supportiveThank you for reaching out Nate! Our sales department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of experience for all of our customers. Sincerely, Adam Newbold | General Sales Manager
BMW Seattle for a professional friendly experience
by Michael on 01/06/2024Professional and friendly. Enjoyed visiting the showroom.Michael, we are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, London Agrawal | General Manager
Customer first service
by Kerem on 01/06/2024Prompt service at the time of the appointment. Like my service representative, good and precise information. Get options with prices, feel that he has my best interests in mind.
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you, Thomas. Sincerely, Adam Newbold | General Sales Manager
by BMW Seattle on 03/27/2024