Mercedes-Benz of Seattle
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Customer Reviews of Mercedes-Benz of Seattle
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5 sales reviews
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Driving Excellence
by Anonymous on 12/16/2024I had a fantastic experience at Mercedes-Benz of Seattle. The location is easy to get to and ideal for test drives, which made the whole process convenient and enjoyable. The dealership itself is new and beautifully designed, creating a… welcoming atmosphere. A special thanks to Said, who was outstanding throughout the process. He was incredibly helpful, patient, and accommodating, allowing me to test drive several cars without any pressure. Said took the time to answer all my questions and made sure I felt confident in my decision. If you’re looking for a great car-buying experience, I highly recommend Mercedes-Benz of Seattle and asking for Said. His professionalism and excellent customer service made all the difference!Mercedes GLB 250
by Lady Di on 12/01/2024updated 12/09/2024This is my third time buying a car with Mercedes. I’ve had a number of other cars-Audi, BMW, Subaru etc. but my experience with this dealer is always the best. Very warm, courteous and not smarmy like some other dealers.We're delighted to hear that your experiences with Mercedes-Benz of Seattle have been consistently positive. Our team strives to provide a warm and courteous atmosphere for all our customers. Thank you for choosing us once again!
Good experience
by si3d on 11/09/2024Buying cars is like riding elevators, nothing good happens until it’s over, but Michael at Mercedes-Benz Seattle was a pleasure to work with and made a long trying experience as quick and efficient as possible. I would recommend Michael and… Mercedes-Benz Seattle for a good new car buying experience.We're delighted to hear that Michael made your car-buying experience smooth and efficient at Mercedes-Benz of Seattle. Thank you for recommending us, and we hope you're enjoying your new ride!
Great experience
by A Fan on 10/29/2024Dealership is conveniently located, the sales staff were friendly, knowledgeable and made doing business there a pleasure even when buying a non- Mercedes product.Thank you for sharing your experience with us! We're delighted to hear that our team at Mercedes-Benz of Seattle made your visit enjoyable. We appreciate the kind words and hope to see you again in the future!
Mercedes Benz Classic SUV
by Chanty Chansee on 03/12/2024Great Service, had a great walkthrough and went for test drives that gave us a unique feeling with the driver and the car itself. The dealer has their own lounge space for guests and overall the dealership provides great service and… communicationChanty, we're glad to know you had a great experience at Mercedes-Benz of Seattle! It's fantastic that our team was able to provide excellent service and communication. Thanks for your review!
The following reviews are more than two years old. They are not included in the overall rating.
25 sales reviews
Mercedes Metris Passenger Van Purchase
by Peterson on 11/21/2017My wife and I recently purchased a Metris passenger van to build out as a camper. The "van guy" at Mercedes, Keith, was extremely knowledgeable and helpful every step of the way. He was able to recommend a local company that does custom… camper van work (Peace Vans) who we contacted after purchasing the van. Overall, it was a great experience with none of the high-pressure sales vibe often found at car dealerships. Highly recommended.Worst car buying experience ever....
by Samer_Khalaf on 11/04/2017If I could give Zero stars, I would. DO NOT buy a Certified Pre-Owned vehicle from this dealer. It will not be officially certified. This was the worst car buying experience I have ever had. I could write a research paper based on my… experiences with this dealer titled "How to completely screw up every step of the process when selling a car". There are so many details to get into here but I will keep it to the main points since most people don't like reading long reviews. They made me commit perjury if I wanted my car. That's right, perjury. I was told they would not ship my vehicle to me unless I signed a form that said "I certify under penalty of perjury that I have received my vehicle". This form should be signed when you get your car, not prior and shouldn't be a condition of shipping the car. They did not give me temp tags. When I went to get temp tags on my own, there was no title sent to the MVA (DMV). When they finally sent the title, there was no check sent for the taxes, tags and title which I already paid for. I had to pay this on my own ($2,600) and wait for a refund, which came 4 days later. They sold me a "Certified Pre-Owned" vehicle that FAILED Maryland Inspection. Why did it fail? Because they sold me a car with after-market racing tires (a huge NO for CPO cars) with 4/32 tread (CPO requires 5/32 at an absolute minimum) with a huge gouge in the front right tire down to the wire mesh and also a repaired nail hole plug in the back left tire (also a huge NO for CPO cars). They were forced to buy me new tires and they did pay for them but only because the car failed Maryland Inspection and they acknowledged the screw up. Now I have a car with new tires and every time I tap the brakes, the entire car shakes. That's right. The car was sold with bad brakes. I didn't notice this initially probably because the after-market tires were so worn that the brake issue was less noticeable. Keep in mind that the brakes were diagnosed by another Mercedes dealer. So after 2 months of back and forth with this dealer, I am sitting here with bad brakes that will cost $2,000 to replace (per Mercedes) and a car that shakes every time I tap the brakes. They are refusing to pay for the brakes even after the Service Manager, Patrick, admitted to me over the phone that given the location of the dealership, they really don't have the capabilities of testing the brakes on the highway since they are right in the city. Is this my fault? Awful Dealer. DO NOT buy a car from this dealer unless you want a similar headache.Work with Phil!
by ChelseaD on 10/18/2017Do yourself a favor and come visit Phil Petty. Simply put, Phil is the best. I just purchased my second Mercedes from Phil and, again, he made the car buying process FUN! I took several weeks to decide on a car, and Phil was very patient in… entertaining my multiple visits and endless questions. More than being fun to work with, Phil is transparent and a person you can really trust- which is paramount when making such a big purchase. Phil, I look forward to working with you in the future!I excepted more
by jamesmac on 08/16/2017Buyer beware of lies, bad customer service, and many mistakes in the contract. It's been 3 years that we have had our lease with Mercedes-Benz of Seattle, and the lies and mistake just continue. After signing our lease 3 years ago, we get… a call the next day telling us they made a mistake on the contract and our payments need to be changed and we need to come back to Seattle to re-sign the contract. (we live in Spanaway) so it's a long drive for us. The finance manager told us because we would have to re-sign and come back he would take $200 off the "end of lease" turn in fee that was $595, and that our new fee would be $395. I thought great what a deal, even though I didn't even know about that turn in fee, it was never told to us. So now it's 3 years later and it's time to return the car. I start making calls about how to return the car. I was excited about this because it meant new car and we were looking at the Mercedes-Benz C-Class C 300 (after renting this car in Las Vegas) We loved it. This is where the first lie comes in, it turns out that the car we lease only had a turn in fee of $395 and that the finance department made a mistake on the original contract. So, the $200 discount was a lie. Lie #2 was we bought a 36-month maintenance contract to match the 36-month lease. However the finance dept made a mistake and put only 30 months on the contract, so we were told that we would have to pay for the 3rd-year service on the car. I ask to talk to someone in finance to clear this up and was told they would call me back. (never called back) so I called back 3 days later. Finance always had someone in their office and could not talk, so I ask to talk to a manager "connie", wow, what a mistake this lady was mean and rude. She said, that because Mercedes-Benz was bought by someone else since we bought the car that they didn't have to honor the lease. She kept trying to pass the call to someone else. She told me to talk to someone in the finance dept. and she put someone on from that dept.. I told them I was not done talking to the manager and ask them to put her back on the phone. She refused to talk to me, so I let it go. I was talking to finance and all the sudden the manager I had talked with started yelling at me over a speaker phone conversation. I was shocked. Anyhow, I was told by the finance dept. that I would have to call Mercedes-Benz Finance to be helped. (are you confused, because I was.) I thought I was talking to the Finance dept. So know one knows what they are doing or talking about there. Good luck if you go there. I have left a message for the "manager" of this Mercedes-Benz in Seattle to call me back. We'll see if that happens. I know for one thing I will not be buying that C 300 from Mercedes-Benz.Bright Friday is a professional and knowledgeable salesman.
by Cdey2017MB on 04/26/2017Bright Friday made my leasing experience easy, fast and enjoyable. His easy going, friendly personality coupled with his extensive knowledge of the features and functions of Mercedes Benz C 300 is highly appreciated. I will definitely… recommend my friends and family contact Bright for their next purchase/lease.Great experience buying my 1st Mercedes!
by Hogiedaddy on 03/06/2017Thanks to Alan Keith and the entire team at Mercedes Benz of Seattle my wife and I are now the proud owners of a new GLC-300! In every respect we enjoyed our purchase experience and are excited every time we drive our new investment. Thanks… to everyone at MB Seattle for making this possible!Great Buying Experience at Seattle Mercedes-Benz
by Ed_in_Seattle on 12/23/2016I had a great car buying experience at +Seattle Mercedes-Benz My salesperson, Alan Keith, provided me with a awesome customer service from my initial contact to the final preparations and delivery of my new vehicle. He did his research… well before I arrived on what cars that might interest me. This guy is amazing and I didn't feel any pressure from. Actually, all the staff at the dealership from the finance person to the sales manager. I would definitely recommend Alan and Seattle Mercedes-Benz. This is my second purchase from them.High Quality Service
by hibench on 11/16/2016My experience with Bright Friday and the team at Mercedes Benz Seattle was terrific, and I would highly recommend both of them for your Mercedes needs. After a questionable experience with another Mercedes dealer in the area, I was able to… transition out of my expiring MB lease and get into the C300 I wanted with the terms and pricing that worked the best for me. Bright Friday and the team in Seattle have certainly earned any future Mercedes business needs that I will have.Repeat Customer
by meza_wolf on 05/25/2016I'm on my 3rd purchase from this dealership to replace older cars. I would have never thought it possible to get better treatment and deals on new cars at a Mercedes dealership than so called used car bargain dealerships with all the loud… commercials and balloons on the lots. From the financing and sales with Emi to the maintenance with Liz they really do go above and beyond to make the experience 1st rate. I hope to be a customer for life.Wonderful Mercedes Benz Experience
by Brianrh on 03/09/2016I would highly recommend for your next MB purchase to visit the Seattle MB dealership, we were treated so kindly the minute we walked in the door. Our salesman Rob Fuchs is a dream come true if you want to deal with someone who not only… loves his job but truly loves the MB automobiles! He spent so much time with us, making sure we understood our new car and despite this being my 8th MB I learned a lot. The dealership is welcoming and stunning, what a show place to look over these works of art!Great service & Easy to work with
by recentbuyer9 on 02/20/2016We did almost everything online and over the phone. Sonal made it easy to purchase our 2016 SLK300 Roadster. We are very pleased with the process and of course the car. It drives like a dream.Smooth car buying process, Loved it!
by reyez07 on 02/01/2016I definitely reccomend this place and especially the employee I worked with,(Alan Keith) He took care of me and fulfilled my requirements with ease! Great overall experience.Mercedes-Benz of Seattle
by Lmiller5521 on 11/25/2015Thank you Mercedes-Benz of Seattle and Phil Petty for making our experience fun and easy! We love our new Smart and recommend that others choose you when they're ready to buy or lease!MB GLA250 (2015) from MB Seattle
by My_GLA250 on 11/19/2015This purchase couldn't be easier / more convenient! Thanks for MB's sales consultant Robert Fuchs, who did great job and did share his knowledge not only of car, but financial options as well. Suitable car for us was found after small… research. All this did happen very fast and conveniently in relaxed atmosphere. MB Seattle is highly recommended.great service, friendly easy process
by thomase2 on 11/11/2015No hassle, nice people, would recommend to anyone looking for a carSuperior customer service and response!
by TAESEA2015 on 11/03/2015I needed to purchase a car in a relatively short period of time. I didn't want to hassle or bargain, just wanted the best deal on the best vehicle I could buy. I found John Creseto at Mercedes of Seattle and am really thrilled! He was… extremely helpful, incredibly knowledgeable, and wonderful to deal with. He made my experience fun and enjoyable. I bought a pre-owned E350 and I am thrilled with my purchase. If you want to shop around, be sure to stop by Mercedes of Seattle.
Mercedes-Benz Sprinter
Mercedes-Benz EQE SUV
Mercedes-Benz GLA-Class
Mercedes-Benz GLC-Class
About our dealership
Thank you for sharing your fantastic experience at Mercedes-Benz of Seattle! We're delighted to hear that Said provided outstanding service and made the car-buying process enjoyable. We appreciate your recommendation, and we're here whenever you're ready for another visit!
by Mercedes-Benz of Seattle on 12/17/2024