Mercedes-Benz of Seattle

Buyer beware of lies, bad customer service, and many mistakes in the contract. It's been 3 years that we have had our lease with Mercedes-Benz of Seattle, and the lies and mistake just continue. After signing our lease 3 years ago, we get a call the next day telling us they made a mistake on the contract and our payments need to be changed and we need to come back to Seattle to re-sign the contract. (we live in Spanaway) so it's a long drive for us. The finance manager told us because we would have to re-sign and come back he would take $200 off the "end of lease" turn in fee that was $595, and that our new fee would be $395. I thought great what a deal, even though I didn't even know about that turn in fee, it was never told to us. So now it's 3 years later and it's time to return the car. I start making calls about how to return the car. I was excited about this because it meant new car and we were looking at the Mercedes-Benz C-Class C 300 (after renting this car in Las Vegas) We loved it. This is where the first lie comes in, it turns out that the car we lease only had a turn in fee of $395 and that the finance department made a mistake on the original contract. So, the $200 discount was a lie. Lie #2 was we bought a 36-month maintenance contract to match the 36-month lease. However the finance dept made a mistake and put only 30 months on the contract, so we were told that we would have to pay for the 3rd-year service on the car. I ask to talk to someone in finance to clear this up and was told they would call me back. (never called back) so I called back 3 days later. Finance always had someone in their office and could not talk, so I ask to talk to a manager "connie", wow, what a mistake this lady was mean and rude. She said, that because Mercedes-Benz was bought by someone else since we bought the car that they didn't have to honor the lease. She kept trying to pass the call to someone else. She told me to talk to someone in the finance dept. and she put someone on from that dept.. I told them I was not done talking to the manager and ask them to put her back on the phone. She refused to talk to me, so I let it go. I was talking to finance and all the sudden the manager I had talked with started yelling at me over a speaker phone conversation. I was shocked. Anyhow, I was told by the finance dept. that I would have to call Mercedes-Benz Finance to be helped. (are you confused, because I was.) I thought I was talking to the Finance dept. So know one knows what they are doing or talking about there. Good luck if you go there. I have left a message for the "manager" of this Mercedes-Benz in Seattle to call me back. We'll see if that happens. I know for one thing I will not be buying that C 300 from Mercedes-Benz.