Harris Ford Lincoln
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Customer Reviews of Harris Ford Lincoln
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The following reviews are more than two years old. They are not included in the overall rating.
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by tonecap on 03/20/2017updated 03/31/2017I always get fast and friendly servicing for my Escape. I was also bringing my Dodge Caravan in for servicing.The worst dealership in Washington
by SWilliams on 03/18/2017Horrible experience! Bought a used car and with 1 week started getting sick. Car is covered in mold, under carpets, seats and mold growing in the truck. Truck fills with water and flood inside car. Sunroof harness broke and filling overhead… with water when it rains. Called salesman several times and he said "let me see what I can do" No return calls from him or manager. Finally, get Gus on the phone and he said well we have a new used car manager and we can't do anything. Will not recommend to anyone. Everyone stay away! Buyers beware. 20k is a hard lesson to learn.Harris Ford Service
by Paints19 on 03/01/2017updated 03/13/2017I had some issues with my escape. Danny in service took great car of my car, answered all my questions, addressed all the concerns, fixed a recall, and even washed my car. It looks brand new. David, the shuttle driver, helped me get back… and forth and was courteous and prompt. Will recommend Harris Ford Service.Escape
by rcdad2004 on 10/19/2016updated 11/01/2016I have bought cars from Harris ford for many years. Have to say that this time I put them though a lot. I took a lot of time making up my mine. After this trip to buy a car from Harris Ford, I will say the service was from the salesmen and… the management was better than ever. I would recommend the dealership to anyone.Excellent
by Big51unit on 10/18/2016My wife Jaime took the car in. She said the people were very nice and it was quick and easy.excellent
by harrisford42 on 08/19/2016updated 08/29/2016Everyone is very helpful and friendly. I really appreciate that.Purchase of 2014 F150 Tuscany Truck
by Alrodcurva on 07/12/2016updated 08/03/2016Sales person was very pleasant to work with, as well as, Sales Manager. Financing took a little longer to process. I am happy on my purchase of the 2014 F150 Tuscany truck.Great Customer Service
by SarahSol on 07/20/2016I was there over the weekend to get a new vehicle and was very fortunate to work with such a great team at Harris Ford! Michael Neil & Isaac Williams were the 'dynamic duo' I was fortunate to have assisting me. I was hesitant going in but… this is the best experience I've ever had. I was able to let them know what I was looking for, what I was able to do and Michael worked with me each step of the way. He was very patient with all the questions I asked (and I had many) and I felt comfortable knowing that putting my mind at ease was one of his priorities. Michael was very honest working with me and that is very much appreciated and we were able to find the absolute best vehicle for me and I couldn't be happier! They washed it really well, filled it up with gas and even brought it into the showroom floor for me to see it inside before I drove away in it, which was pretty special. This has been the best experience ever and I am DEFINITELY going back and sharing this with my acquaintances, and referring Michael Neil & Isaac Williams for sure. Thanks guys for your hard work and patience in helping me! I'm loving my 2016 Ford Focus.They solicited for a review so...
by BRAKEandFIX on 07/02/2016They kept sending emails to give them a review. I usually do not provide bad reviews but since they asked. I had several recalls and warranty repairs. They kept putting off my repaira until the warrantime expired and now want me to pay out… of pocket. This was a decision made at the management level vs. Service. On top of this, I had to push Service to provide me with the news. On previous services, the quality had been pretty bad. If I had to compare against other dealerships, Harris is at the bottom.. below Mercedes-Benz, Audi, Nissan, and Lexus. In fact, slight worse than other Ford dealerships. After this experience, we decided not to purchase another Ford or any vehicles affiliate with this dealership ownership.Great customer service, thank you Frank.
by IJKMAC23 on 06/29/2016Thank you Frank!! The service you provided was definitely a 10! Even though we live in Kirkland (just a few minutes from another dealership) we will be back in a few months to have our Ford Escape and F150 serviced by your team.Awesome service department!!!!
by GDBrown on 06/23/2016The detailing service was AWESOME!!!! I gave it as a gift to my husband for Father's Day last year and it's was so well done that he asked for it as a Father's Day gift again this year. Great service department!Dara at Harris Ford New Car Sales!!!
by Twally24 on 06/23/2016I purchased a used 2013 Ford Escape in Sep. 2013 at which time the SUV I ends up with was said to have a 100 mile bumper to bumper warranty which ends up with me having a $510 car payment . The used car salesman told me it was my only… option to get a car since I was trying to establish credit again. the SUV needed alterations to remove a cage in stalled and I was told the car would be ready in 2 days. It wasn't ready at 2 days, 3 days and in the 4th day I was called at 9pm by the used car manager saying they had to go with another loan company thus increasing my car payment to 598 a month . I had already given them my paid off SUV and felt stuck. So I agreed and was told I needed to drive back to redo all paperwork . The car still wasn't ready for me for another week and I had found out they never even starting getting it ready for me in the first place. After a week I received mail from ford to buy extendd warranties and the car salesman told me to throw them out because I had this 100 bumper bumper warranty special at Harris ford . This turned out to be untrue as things started breaking and I called to get fixed. I was ignored after that. Now to 2016 I was called by new car but back and received great service and got a new Ford Focus . Great little car but my hips became so sore it was hurtful because I had 2 hip replacements . I called Dara to explain he actually said he would help . He got me back into a Ford Escape , 2016 and I couldn't be happier . He was the best salesman I have ever had in my whole life buying cars through ford. I will forever be great full for everything he did for me!!!!Great Service
by cgrasses on 06/17/2016From the phone call to arrange the service to getting back behind the wheel of my car, this dealership gave me first-class treatment.Great Service Department/Questionable Sales Force
by KarenMV on 05/24/2016I purchased a 2016 Ford Escape. I have had a few hiccups, however the service department has made the upgrades I wanted work out. However your policy of paying for referrals has left me wondering why you offer it. I would not have… gone to your dealership if it was not for my brother and the salesman (Kevin) was told that. When I questioned him about it he said we never said anything; was he not listening. I have been back twice and still no referral check has been paid out. In addition when I was negotiating I wanted the cargo cover and he told me they were not in stock (when in fact they were), he just didn't want to give it up. I found out because when I went to the service department they had it. If you don't want to give it up don't lie to me. I will not recommend Kevin to help again. I will however go visit MC and Danielle in the service department and get a recommendation from them for an honest salesperson.Great Service Department!!!!
by swpfeiffer on 01/06/2016Great service as always. Prices are a little high. But, I wait for coupons. These guys know what they are doing, and I know my vehicle is in good hands with them. Could use some electrical outlets in waiting room though for electronic… devices. such as laptops or phone chargers.2004 Lincoln Town Car Service
by smoren167 on 01/04/2016Your team spotted a clogged rain water drain in the engine compartment (clogged by fir tree needles) that was causing water to come into the car and get the back seat rugs wet. The problem was quickly fixed. Thanks!Oil Change Service at Harris Ford
by mmharnois3015 on 12/27/2015This service appt. was for normal oil change. The most attractive thing was being able to get a competitive oil change FAST enough so it is worth getting the extra attention you provide without having to spend an hour or more in the… waiting room when you could have spent half as long in a oil-change shop. At least once before the extra time wasn't worth it. On the last visit, nice and speedy so I'll be back.Great services!
by Theresa2438 on 12/18/2015My MKX 2013 is an awesome one. The best and beautiful of it is not only about the quality of the car but the service at Harris's. Can't thank you enough to service has provided, the performance and coordination are incredible. Thank you… very much for all your hard work. Greatly appreciated!Good service
by Jerome132 on 12/02/2015updated 12/16/2015I brought my ford Explorer in for minor work. I was quoted a price beforehand and Sean had the work done quickly and for less than quoted. Thank you. I have heard both negative and positive reviews. I am glad I went to Harris Ford.Great Service
by Lexiebrost7 on 12/03/2015We purchased a 2013 Jeep Patriot at the Lynnwood Autoloan USA. We are very happy with our purchase and the service we received. The staff was very helpful in finding something that worked for us.Rear seat adjustment
by Lincoln1107 on 11/28/2015Rear seats were adjusted at no charge. Rear seats look perfect.
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