Eastside Subaru
Customer Reviews of Eastside Subaru
Review type:
Very Swag
by Taya on 05/28/2025This service was fantastic. Leo is very knowledgeable and kind and kept me informed the whole time!Great maintenance service
by W F Woodward on 04/24/2025Professional and dedicated service.Thank you for sharing your support of Eastside Subaru!
Great service!
by Salim Sirtkaya on 03/02/2025Brandyn was my advisor and the whole experience was so smooth. Time and price estimates were right on spot. Brandyn walked me through the line items of the service thoroughly before and after.Salim, we're delighted to hear that Brandyn provided you with a smooth experience at Eastside Subaru. Thank you for sharing your positive feedback!
Quick and Reliable Service
by Xan on 02/27/2025The employees are polite and give great service.We're glad to know your experience at Eastside Subaru was a positive one, Xan! Thanks for this 5-star rating. Take care!
Nice to Work With
by Pat on 01/16/2025I've always had courteous and prompt service. I've been doing business with them for over 20 years.Thanks for your continued trust in our Eastside Subaru team, Pat! We appreciate it. Take care!
Good, honest service is rare these days
by By George on 12/29/2024updated 01/03/2025Finally a dealership that does not try to upsell unnecessary service.Thank you for stopping by to leave Eastside Subaru a wonderful review!
Highly Recommend East Side Subaru Service Center!
by San on 12/09/2024I’ve visited this service center twice, once per year for my routine maintenance, and both experiences have been excellent. During each visit, the service associate took the time to explain what was normal versus what needed attention.… They helped me prioritize the most important repairs and clearly outlined the costs and time estimates for the work. I was provided a complimentary loaner car, which made the process even more convenient. They kept me updated on my vehicle’s status throughout the service, and their communication was prompt and clear. What stood out most was how hassle-free the entire experience was. The staff were incredibly patient and professional, addressing all my concerns without making me feel rushed. I was very happy with the service and left feeling confident in their work. I would highly recommend East Side Subaru Service Center to anyone looking for quality care and excellent customer service!Thank you for sharing your positive experiences with Eastside Subaru's service center! We're delighted to hear that our team provided clear communication and a loaner for extra convenience during your visits. We appreciate the recommendation and look forward to assisting you in the future!
Excellent service experience
by JannG on 12/10/2024I made an appointment, check in was without any delay. Cost of service was presented and discount coupon applied. I received a text message advising when service was completed and my car ready for pickup.We're delighted to hear that your service experience at Eastside Subaru was smooth and efficient. Thank you for sharing your positive feedback!
Short and sweet.
by Legacy Keepper on 12/05/2024My appointment was for a slow leak in one tire. Leo kept me aware of the progress of the work while I enjoyed a comfortable waiting room supplied with hot beverages and a variety of savory and sweet snacks. The wait was shorter than… expected. The decaf coffee and sweet treat were appreciated.We're delighted to hear that Leo and the Eastside Subaru team provided a comfortable and easygoing experience during your visit. It's great to know you enjoyed our waiting room amenities while we took care of your tire issue efficiently. Thank you for sharing this feedback!
Quick, thorough, kind
by MC on 11/19/2024updated 12/03/2024Pretty satisfied. Quick check in, service completed in a timely fashion. At the counter they were very kind addressing all the questions I hadWe're delighted to hear that your experience at Eastside Subaru was smooth and satisfying! Our team is always here to help with any questions you may have. Thanks for choosing us!
Battery dead
by Capt Walt on 12/01/2024Eathan was very helpful in solving a battery issue with my wife’s Outback.Thank you for sharing a terrific review of Eastside Subaru!
Great service for a thermo control valve warranty replacement on Legacy
by Werner Deganseman on 11/05/2024Very good communications (daily e-mail updates), excellent loaner car while problem on our Subaru Legacy was diagnosed. Valve promptly replaced under warranty.Werner, we're glad to hear that our team at Eastside Subaru kept you informed and provided excellent service. Thank you for sharing your experience!
Fast and competent
by GabeD on 10/09/2024Always have a good experience when I bring my baby (WRX) in for service.Gabe, thank you for the great review. We look forward to seeing you again at Eastside Subaru!
Tune up plu
by MG on 09/29/2024updated 10/07/2024Took my car in my car for a tune up and dealer recommended a front brake job. I trust them and told them to proceed. That way I know I will be safe for my next road trip.Thank you for trusting Eastside Subaru with your vehicle's maintenance! We're glad to hear that you're feeling confident and safe for your upcoming road trip. Safe travels, and we look forward to assisting you again in the future!
Great for old Subarus
by S on 10/06/2024Transparent cost estimates, smooth service, staff knowledgeable, does not pressure or oversell.Your support means a lot to us! Thank you for choosing Eastside Subaru.
Fast courteous service
by ErnestK on 09/22/2024Made a service appointment online. Dropped off the vehicle a little early. The service associate Jake was efficient yet friendly. Received the vehicle back sooner than expected. Highly recommend Eastside Subaru.Ernest, we're delighted to hear that Jake and the team at Eastside Subaru provided efficient and friendly service. Thanks for recommending us!
Annual service
by C on 09/11/2024updated 09/19/2024Professional, prompt and reasonably priced service!Thank you for the terrific review! We appreciate your business here at Eastside Subaru.
3 visits needed to get 6-monthly service done
by Gary Jones on 08/30/2024updated 09/06/2024I visited their car dealership for 6-monthly Express Oil change service. They turned me away asking me to come with an appointment, since wait times were 4 hours. Next time they did oil change in an hour but refused to do brake fluid… flush. Asked me to come next time again. Their charges are $250 - double the typical price for this on internet. The dealership is pretty far from my home, like 10 miles. Its pretty painful to go there repeatedly and waste time for something trivial.Gary, I apologize for the inconvenience and frustration you've experienced with our service. We strive to provide efficient and fair services, so it's disappointing to hear about your experience. If you have any further concerns or would like assistance in scheduling future appointments more conveniently, please reach out to us directly. Thank you, Jeff Colella - Service Manager - 425-952-4064
My Crosstrek
by Connir on 08/30/2024updated 09/06/2024Very helpful, service staff were excellent. When they saw me waiting, trying to figure out what to do they stepped in and got me to the right person to assist me.Connir, we're delighted to hear our service staff at Eastside Subaru were able to assist you promptly and effectively. Thanks for sharing your experience!
We're delighted to hear our service staff at Eastside Subaru were able to assist you promptly and effectively. Thanks for sharing your experience!
3 visits needed for oil change!
by Gary Jones on 08/30/20241st visit for express oil change - asked to come again with appointment, since 4hrs wait time. 2nd visit - quick oil change only. Come back for brake fluid flush. 3rd visit - paid $250 (double compared to average places) for whole day… thing, deposited the car. Come on! Flush should take less than an hour!!!Gary, I apologize for the inconvenience and extended wait times you experienced. We strive to provide efficient service, so it's disappointing to hear about your experience. Please reach out if you'd like to discuss this further or have any other concerns. Thank you, Jeff Colella - Service Manager - 425-952-4064
Great Shop!
by OTR RJ on 08/22/2024updated 08/29/2024The shop provides excellent maintenance. The waiting facility is spacious, clean and nicely appointed with comfort, working and child play spaces. Service is on time, interactions friendly, and details provided every time. If you need a… loaner they are new and clean vehicles.Thank you for highlighting the excellent maintenance and comfortable waiting facilities at Eastside Subaru. We're glad to hear our service team provided timely, friendly interactions and detailed updates. We appreciate your support!
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Solterra
Creating Customers for Life!
We understand that every driver wants to shop for a car differently, so Eastside Subaru invites you to explore our New and Used vehicle inventory online or in person. Whatever you prefer, just know that our expert staff is renowned in the Eastside and Seattle areas for their ability to listen to drivers' needs, and help them find just the right car and/or services to suit their lifestyle.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Taya, thanks for sharing your positive feedback about Leo and the Eastside Subaru team! We'll be sure to pass along your praises!
by Eastside Subaru on 05/29/2025