Escalade 2011 hybrid Motor not running well
I have brought my escalade hybrid in for service on many occasions to this dealership. Communication is often very poor and service is very slow. This last time i brought in the escalade, there was no communication with myself even after three days of calling and asking what was wrong with the my car, there still is no communication about what was wrong with. My wife has a lexus which whenever comes in for any service , she is greeted professionally and is updated in a timely fashion. When we work as a professional, the key for success is communicating with the those who come in for service. This will be the last time I ever take my escalade for service. To top things off: when i came in to have the escalade brought to another dealership to have it fixed, I am sitting here and I see the customer service arguing with a an elder client who had just spent his hard earned money on getting new motor which was installed by cadillac of Fife, wa. and the motor was not running right and the service department kept telling this elder customer, " it is not our fault that the motor is not running right". So, i was quoted roughly $3,000 dollars to in order for the technician to figure out what was wrong with what was wrong with my car. I ended towing it to another dealership: who examined the car and said i had a bad spark plug and bad coil: total for all new spark plugs and coil was under $1000, I do not how understand how such a dealership can live with themselves and what they quote to fix things when the job is easily figured out by another dealership.
Superior Cadillac Service has no boundries.
A fellow auto enthusiast and I were on our way to the Lemay Museum in Tacoma Washington in my 2006 CTS. As luck would have it being far from our homes in Calgary Canada, the water pump seal began to fail on a freeway near Larson Cadillac, an exclusive Cadillac dealership uncommon in Canada. We were able to find accommodation over night and while doing so, we were busy looking at various options to postpone our "Car Guy's" vacation. Little did we know that no changes in plans had to be made. We made note of the opening time at the service department was 7:30 AM Monday via the dealership's web site. We made sure to be there at 7:00 AM sharp. We were greeted by our service adviser "Dawn" as she arrived to start her day. A short discussion and details of our journey were made at 7:15 AM. It was at that time that Dawn got the ball rolling with the service team at Larson. With almost military precision, my CTS with 89,000 miles was fast tracked through. We were shown the great customer service lounge and "Ken" was there already to offer us a fresh coffee. As we settled in to catch up on the latest in car magazine's, Dawn joined us with my cost of repair estimate already! I never hesitated to fair price of parts and labor however Dawn said she might do better on the price of the water pump. As I felt my CTS was in good hands, we looked around the new and used car lots. This was a facility that equals any Bentley or Aston Martin dealership (to which I frequently loiter around at home in Calgary) I concluded. We visited with "Ken" in sales, sat in a few new Cadillac's in the show room. My car buddy and I agreed this was becoming an important part of our "Car Guy's Vacation". As we made our way back to the service department bay area, there right on time, was my freshly washed CTS! Road ready with new water pump that was in stock-as a footnote. Excellent! Even though Dawn apologized to me first, she was able to arrange a "senior's discount" on the price of my total invoice! For the first time in a long time, my older looks got me something I hadn't planned for, and it was all good. We continued on with our journey that took us to not only the Lemay, but to the Evergreen Aviation Museum in McMynnville Oregon and to the "Tiger Run" GTO convention (we are both GTO owners back home) in Bend Oregon. While we monitored coolant level and watched for any post repair issues along the way, nothing was to be found and my 2006 CTS performed as expected on some of the nicest highways in North America. The assigned technician had done a road test so the coolant level was set perfect prior to our departure. Kudos to all at Larson Cadillac and I'm going to find it hard to beat the same service and hospitality at home that I received at Larson. If I was to say one word describing how I felt as a Cadillac owner and customer now...."spoilt" comes to mind. Regards, Dale T. Calgary Alberta Canada
Buying was not a hassle.
I went to several dealers in the area for different types of cars. From Toyota to Lexus. I bought my 2013 vehicle from Larson Cadillac because of the work ethic they have. From the Management to the salesman. They didn't push me into a vehicle that I didn't want. They found the car I wanted, loaded the way I wanted it and gave me a very fair deal on it. I hope to have a long friendship with Larson Cadillac as I love my new car.