INFINITI of Tacoma at Fife
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Customer Reviews of INFINITI of Tacoma at Fife
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3 service reviews
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Professional
by MF on 03/24/2025Professional and fast service.Amazing experience as always in the Infiniti of Tacoma at Fife!!!
by Jonathan Burgos on 12/27/2024updated 01/03/2025My recent QX60 service at Infiniti of Tacoma in Fife was a breeze. They were punctual, kept me informed with texts and emails, and the service advisors were friendly and explained everything clearly. Highly recommend!!We are so pleased you enjoyed your visit to INFINITI Of Tacoma At Fife!
Expert care!
by Jen on 12/20/2024Eric was simply the best, he actively listened while ensuring any and all questions I had were addressed. He sought solutions to existing and even potential problems. I have an older infinity but he treated my vehicle concerns as if it was… a recent purchase. I would gladly work with Eric again!
The following reviews are more than two years old. They are not included in the overall rating.
34 service reviews
Service quick, easy and thorough
by Todd B on 05/30/2023Had Oil Change and filter replacement. Jerry was right there also answering my questions. Love dealing with them.We appreciate your positive review about your recent experience with us!
First Class Service
by TLG on 05/30/2023We purchased our Infiniti at this location and had all service work performed here as well. The service has always been great and recommend this location for sales or service.Thank you again for taking the time to let us know how we did! Thank you for your business!
They did a great job finding the problem. Went above and beyond to fix it.
by Tom W on 11/10/2022Andrew the service consultant made sure I was well taken care of and had a car when I had to leave mine. John with customer care also went out of his way to get my car back to me. They are a great dealership to work with.Thank you for your kind review and comments for Andrew and John!
Expect Excellence
by Suzanne on 09/10/2022Very accommodating and professional.Service Dept is the BEST!!
by Natalie T on 09/05/2022The service dept is Gr8! Andrew takes care of my car- quickly and thoroughly👍🏼😃.Best Customer Service
by JaMar Kemp on 07/27/2022Great environment, top notch customer service from all the Advisors but If you are fortunate to get Andrew as an service advisor. He gives VIP service for the time you enter till the time you leave.Oil change
by Bob Owen on 07/24/2022It’s a very nice facility with a large screen TV, snacks, coffee, tea and cold drinks in the lounge.Fife infinity
by Dan D on 06/28/2022Clean and courtesy shines throughExcellent service
by Dora on 06/25/2022I bring my car here and have all of my servicing here, as well. I am very happy with all of it. Andrew was very professional, knowledgeable, helpful and goes above and beyond to make sure everything is done well and that his customers are… happy. I appreciate this kind of personal approach in service very much.Above and beyond service
by GSteig on 05/20/2022Great service department. Kept me in the loop with issues on my car and worked on my behalf to get repairs covered under warranty.Service
by JP on 05/07/2022I had my oil changed and the 15000 mile service check. Everyone in the service department were very kind and efficient. Very happy with the service.Excellent Service!
by Sarah on 04/08/2022Andrew was extremely helpful and speedy in getting my car taken care of!! Very thankful for such great service!Great customer service
by J Baradat on 03/26/2022Very friendly and professional customer service. My oil change service was quick and efficient and I was kept up to date while waiting.Excellent communication
by Jenkins on 03/23/2022Brandon has always been helpful and pleasant. Response very quick and friendly Issues did come up and were resolved quicklyGreat Service from Juan from Infinite of Fife
by Theresa on 03/23/2022Appreciate the timelines of making an appointment, Juan for his scheduling and thoroughness with a complete service and analysis and great QX60 loaner!They REALLY Care
by Very Pleased on 03/18/2022I brought my car in for service at Infiniti of Tacoma in Fife and they were very thorough. They explained what services needed to be done without putting any pressure on me. They took care of everything that needed to be done and got me in… a loner car. Brandon was excellent and I'm glad he was our service rep.Water pump leak
by Infiniti Q60 owner on 02/18/2022Andrew at Infiniti service dept provided excellent. Service ! Diagnosed and fixed the problem in 2hours. Also washed and vacuumed my car for her😬 Great service!Work was fine. But there is a serious discrepancy on price quotes
by Michael on 02/06/2022The work as usual was good and on time. My issue with this service is the difference in the quote price and actual amount paid. When I booked this services online the quote for the premium service was $1429 plus tax and disposal. When I… arrived at the dealership, I was told that the price was $2499 plus tax and disposal. If it wasnt for Brandon knowing my service record so well. Unfortunately he said he could not match the quoted price. I would have paid almost $3000 ( double the quote when I booked!!!). In my opinion that is an unacceptable practice. This needs to be fixed at whatever level has the ability to do so. It puts your services representatives in a very difficult position to work with customers when they see such a large price discrepancy
About our dealership
Mf, we are so pleased you enjoyed your visit!
by STEVEN RENARD on 03/26/2025