INFINITI of Tacoma at Fife
Dealership Service Review
The work as usual was good and on time. My issue with this service is the difference in the quote price and actual amount paid. When I booked this services online the quote for the premium service was $1429 plus tax and disposal. When I arrived at the dealership, I was told that the price was $2499 plus tax and disposal. If it wasnt for Brandon knowing my service record so well. Unfortunately he said he could not match the quoted price. I would have paid almost $3000 ( double the quote when I booked!!!). In my opinion that is an unacceptable practice. This needs to be fixed at whatever level has the ability to do so. It puts your services representatives in a very difficult position to work with customers when they see such a large price discrepancy
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes