Customer Reviews of Heartland Toyota
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Car Shopping? Look for Adam, this Is the Place to Go!
by HL on 09/02/2025
We had a great experience working with Adam during our recent car purchase. From the beginning, he was patient, attentive, and genuinely helpful. He took the time to answer all of our questions thoroughly, without ever making us feel rushed… or pressured. His professionalism and calm demeanor made the entire process smooth. We truly appreciated his support and follow-through. We highly recommend working with him if you're in the market for a new car!
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The following reviews are more than two years old. They are not included in the overall rating.
157 reviews
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Great Experience
by monroeben on 11/27/2009I recently purchased a new 2010 Tacoma from Heartland. The sales team was very friendly and professional. They worked hard to provide the best value for my trade, and a great deal on the new truck. They also did a great job explaining all… the features before I drove off the lot. While I'm here... I will recommend their service department as well. I used to take my old Toyota to them for it's routine service. The folks in service are just as friendly, and they will go out of their way to make sure your experience is a great one.Quality Service!
by elginduke on 11/27/2009The service department is first class. Easy to check in and out, and the Cafe they have is comfortable to relax with your free latte. The service staff at Heartland Toyota are all great people too. They make everything so easy, they are… very efficient. I had specific questions concerning how my Hybrid works and all of my questions were answered by David Brook, Master Technician. He is an incredible person to talk with. Thank you David. Thank you Heartland Toyota service staff... and thank you for a great free latte every time I have come in. You are the best!WONDERFUL EXPERIENCE! Thank you Joseph Del Grosso
by nkterry on 11/09/2009Buying a car for one of my kids has always been one of the most stressful things I have ever had to do. Making sure its safe and reliable. This is my third child and have had the experience of buying many cars and this was by far the most… enjoyable transaction I have ever had. Joseph Del Grosso was amazing to me and my daughter. Took the time to answer all our questions. Did not waste our time trying to SELL us, Thank you JD.. Rachel is happy, I am happy and she is in a safe car that she can afford and take to school.Great place to buy!
by elginduke on 11/08/2009I purchased a 2009 Toyota Hybrid Highlander last June and it was a relaxing experience. Great selection, great sales staff and they made it easy to find the best financing for me. My wife and I have four young boys and Heartland Toyota has… two children's areas as well as a Cafe so the time spent at their dealership was nice. Since my purchase I have been back to install my license plates and have the vehicle serviced, and every time they made me feel more than welcome. Its a great place to do business.Great dealership
by napakdk on 11/02/2009I live in Sammamish (just north of Issaquah). I recently bought a 2010 Toyota Prius from Heartland Toyota in Bremerton. Why did I drive so far to buy my new car there? One word - trust. My sales person James Alameda is professional but… a lot of fun and very knowledgeable. I was treated like royalty from every department including sales, finance and even the snack bar. This car was very different than my previous car (also bought at Heartland) so I was a little intimidated by the new instrumentation. Every item on my car was carefully explained to me and I drove off the lot feeling very comfortable for my drive home. It is obvious to me that this dealership is managed very well and is a good place to work. All the employees seemed happy and eager to help and offer information. I love my new Prius and buying it from Heartland Toyota in Bremerton was an excellent experience! P.S. I just had the first oil change on my Prius and again I drove to Bremerton because I trust Heartland to treat me with honesty and integrity.Excellent customer service with honesty and integrity
by napakdk on 11/02/2009I live in Sammamish (just north of Issaquah). I recently bought a 2010 Toyota Prius from Heartland Toyota in Bremerton. Why did I drive so far to buy my new car there? One word - trust. I buy my cars there and I drive to Heartland… Toyota for all my car's service. The service department is excellent. I always get my car serviced quickly, efficiently and expertly. They are very customer service oriented. I highly recommend this dealership and the stellar service department.Good Experience Buying New Sienna
by diego360 on 10/30/2009Bought a 2010 Sienna from this dealership. Salesman was Shawn Magill. He was very helpful and very patient with my requests (I am in a wheelchair and have certain specialized requirements that he did his best to accommodate). Used the… Costco program to get a good no-haggle price and the amount for my trade in (a 2003 Toyota Tundra) was also good. No pressure and I never felt like I was being pushed towards something I didn't want. Overall a pleasant and satisfying buying experience, probably the best I have had so far.No Pressure easy to work with
by dean38 on 10/30/2009I bought a 2009 Toyota Tacoma I came down from Tacoma 3 times to check it out and the car sales man (Joesph DelGrosso) never pressured me into buying the truck he was really nice and professional and was welling to make a good deal on the… truck. Everything went smooth and quick when I decided I wanted the truck. I'm glad I got the truck I love it.Heartland Toyota/ Bremerton
by boblancaster1 on 10/28/2009I recently purchased a Honda Pilot from Heartland Toyota and again received excellent service. This has been the 3rd car I have purchased from Heartland and every time has been a no hassle no pressure transaction. I came in with a general… idea of what I was looking for, as I was looking for a basic 4WD SUV to get an idea of what driving a SUV would be like. My Salesperson Rabar Ali helped turn that general idea into a SUV that I was comfortable in and knowing that I was under a time constraint was able to make the purchase happen in two hours. I no longer live in the Bremerton area but drove there specifically to let Heartland handle the car deal because of the many great experiences I have had. So if you are looking to buy go to Heartland and ask to see Rabar.2010 Toyota Tundra and 2000 Toyota Camry
by spolson1 on 10/26/2009Wow...we ended up purchasing a new 2010 Tundra under the Clunkers for Cash program and then within a month purchased a very nice one owner 2000 Camry. The staff a Toyota were great to work with and made it a smooth and easy transaction from… start to finish. Our sales person Steve Hewitt was awesome and worked hard for us to find the vehicles and get the best deal. Steve you ROCK bro! Steve and Teri Olson Allyn, WAWill Return To Same Salesman
by jannonen on 10/24/2009Would recommend Joseph Del Grosso (J.D.) to any new car buyer. The dealership should do everything in their power to retain this guy!!! Unlike any salesman I've encountered he invested a piece of himself in the relationship. Unlike most… sales agents, he did not swindle income and trust in exchange for some cheap trick. J.D. obviously understands that in a rural community, the same people you "rip-off" are the same people you go to church with, and see at the grocery store. He listened to our specific vehicle performance needs, showed us several different models, then gave us time to decide on the package which would best serve our needs within a given price range. Best of all he worked with the floor manager to keep us within the bargaining price range. J.D. should be teaching sales staff that the best way to gain a customer is earn the trust of a friend. Ultimately, the product he sold - 2010 Toyota Tundra - has not failed to please. As a larger truck, it has shown better capability for it's designed purpose than the U.S. products of the same class. Hopefully, the competition will improve U.S. design and production. I will recommend any dealership where J.D. is employed. He is a "TRUE" asset to the company. I would recommend the Tundra to anyone looking for a quality built, easy handling truck that fits into a niche between half and three-quarter ton towing capacity.Heartland Toyota - Great Service
by williamq on 10/20/2009I have been going there for 10 years now. Recently bought an 06 Lexus. Could not resist the quality and price of the vehicle. It's good to be treated like a VIP by their best salesman (James). He defitnitely took into consideration the… customers needs and treated you with respect not just another sale!STILL YET TO FIND A TRUSTWORTHY DEALERSHIP!
by rpjazzer on 01/27/2009I bought a new 07 RAV4 last Dec 06. At first I thought I finally found a dealership that I can trust. It turned out not to be true. Here were the issues that I had with Heartland Toyota: - I paid cash for the vehicle and when I received… the registration paper, it was on a lien with my Credit Union. When I brought it to their attention, I was told that there was nothing they can do because it was already registered and that I had to do the work to change the legal owner to my name. When I insisted that it was they who screwed up the person I was talking to started to become rude. I told them that they should have some kind of authorization form that I can sign to authorize them to correct the registration which they finally did. When I went to their Finance office to sign the form I was standing there throughout the time they were preparing the form. I was not even offered a seat. - They didn't tell me that there was only one key available until I signed all the paperworks and drive the vehicle home. They promised me that the other key will be available in a week because it was left at the dealership where the vehicle came from. A week past, no key. Two weeks past, no key. Later they decided to have one made at the dealership. - I was getting out of the vehicle once I got home and happened to hold on the roof edge of the vehicle just right above the driver's side door and I felt a dent when my hand rubbed on that section. I was thinking if I will return it to the dealership or keep it. I decided to keep it because I didn't think that they will believe what I will tell them. - I looked at the owner's manual, and to my surprise, there was not one in the vehicle. I had to go back the next day to pick one up. - I suspected that the vehicle was returned by previous buyer. NOW, AFTER I MENTIONED ALL THE ISSUES ABOVE, YOU BE THE JUDGE IF THIS DEALERSHIP CAN BE TRUSTED.Only come with the keys they get from the original owner. If you never asked, they don't know you want more. Also, sounds like they took care of all your requests.
Terrible Used Car Experience
by fletc3her on 01/15/2009We've had a terrible experience buying a used car from this dealer. We thought that buying from a reputable dealer would mean that we ended up with a good safe car. Instead, it feels like we bought the car from a shady used car lot. The… dealer put such cheap brake pads on the car that they squeak really loudly and are damaging the brake rotors. The dealer refuses to do anything to make the car right.very dissappointed
by ssams on 05/13/2008bought a new 07 toyota matrix and upon delivery it had scratches all over the mirrors from them detailing it for delivery...when I told the salesman about it he just said oh its ok....will never buy there again...if you buy from them my… suggestion is to check the vehicle over very well before you accept delivery and make them correct any problems even scratches before accepting deliveryGreat Experience
by senket on 01/20/2008We solicited email bids on the 2008 Prius, Silver Pine Mica, pkg #2 and got four pretty close to the Edmunds TMV. Heartland happens to be closest to us. I called Friday and talked to Susan Lake, the internet coordinator. I told her what… we wanted and what we wanted to pay for it (lowest bid). She called me back within 15 minutes, agreed to the price and said they didn't have one but had located one and would do a dealer trade with a $500 deposit. We went in Saturday to pay the deposit. We went in armed with printouts of our quotes and a printout of exactly what we wanted. We also went ready to argue price and resist sales pressure to buy more than we wanted before it went down on paper. Matt Heinrich, internet salesperson, and Mike Santanders, internet manager, took care of us. They are both pleasant, relaxed gentlemen, a pleasure to talk to. We had nothing to fight about or resist. It was kind of a let down ;-). They did not try to sell us more than we wanted. The price agreed to on the phone was set. The only stumbling block was that the car Susan found had been sold. They hunted down another one and dispatched a driver to get it while we were there. We did all the paperwork and had a free latte. The finance manager was a little pushy about selling the extended warranty. My jaw almost dropped at what they wanted for it (about twice what one can get it for elsewhere). We had to say no three times. He did explain all the paperwork well. Total time at the dealership: 2 hours, mostly just chatting with Matt while Mike hunted for the exact car we wanted and had the paperwork typed up. We picked it up today (Sunday). It's lovely! I just have to nail my left foot down since I've always driven a manual. Mike took us through the orientation to make sure we were comfortable operating it and Matt and Mike waved us goodbye as we drove off in our new car. We are very, very happy, although I'm still shaking from writing a five-digit check. BTW, we had a slightly lower bid come in after we made the phone deal. It happened to come from a dealer who has a flock of bad reviews on Edmunds. I wouldn't have trusted that bid for love nor money after reading the reviews. Ironically, that's where Heartland traded for the car we bought.After researching the cost of the extended warranty thoroughly, we called Heartland again to give them an opportunity to meet the lowest bid. They did not quite meet it; however, the EW is fully refundable if we do not use it, so we took their lowest price ($250 over our low quote). Again, the staff were quite pleasant to deal with.
Caleb B.
by IMM on 11/12/2012updated 09/08/2025I worked with Caleb B. for several hours when looking for a replacement vehicle. He was most helpful, providing information regarding each of the vehicles I explored, without attempting to influence my final decision or lack of… decision. His patience was superb! I finally decided on a new Toyota Corolla and am happy with my decision.Heartland Toyota Scion thanks you for visiting, we appreciate your business! We understand how important finding a new car can be, which is why we always strive to have an informed, helpful team available. We are glad to hear Caleb effectively assisted you and exceeded your expectations coming in. If you have any other questions, please feel free to reach out to us! For great deals good on your next visit, make sure to find us on Facebook and Twitter! Tom Diefendorf- 360.377.1200 tdiefendorf@heartlandtoyota.com
Tom D. is great!
by tnj on 05/24/2014updated 09/08/2025This is the second time we've worked with Tom D. to purchase a vehicle. Tom is always very friendly, professional and knowledgeable about his inventory. Although I did not purchase a vehicle this time, I have purchase from Tom in the past.… & I will buy another vehicle sometime in the future . Tom always does a great job listening to our needs.Truck Service
by jwolf1 on 03/22/2014updated 09/08/2025I have been taking my 2005 Tundra in for service since I bought it and met Scott M. assistant service manager. I find him to be very personable, conscientious, and respectful. He understands I am particular about my vehicles so I appreciate… the time he takes to explain all service needs in detail. Scott provides excellent customer service and does his best to make sure I am happy and satisfied with the work being done.Thank you for the excellent review! It is great to know that Scott was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Thank you for your loyalty, and enjoy driving your 2005 Toyota Tundra. Tom Diefendorf, General Manager, 360.377.1200, tdiefendorf@heartlandtoyota.com
Great Service! Thanks Brent!
by dawn07 on 01/24/2013updated 09/08/2025I had my corolla serviced over the weekend. I was helped by Brent. He was awesome, super friendly and most helpful! He was immediately able to find my account. He listened to my car's issues, scheduled me, kept me updated, and delivered my… car WASHED, when promised. He is one of the most helpful, friendly, and informative people I have encountered in the service industry. All customer service personnel should be like him! As far as I am concerned I have a service guy for as long as I have my Corolla!Thanks for your review! We're glad that Brent was able to help you throughout your whole experience! Customer Service is our top priority, and we are delighted that you had such a great time with us! Thanks for choosing us for all of your servicing needs, and we hope to see you again soon! Tom Diefendorf, 360.377.1200 tdiefendorf@heartlandtoyota.com
Most Excellent Car Sale Ever
by catgum on 05/08/2011updated 09/08/2025David Brannon went above and beyond to make sure we were totally satisfied with our car buying experience. He was easy going, funny and extremely helpful making the whole process enjoyable. Yes, enjoyable! Something I never thought buying a… car could be. David's knowledgeable and experience were greatly appreciated. I could not be happier with the dealership and David's help. I will look forward to buying another car knowing there is a reputable dealer out there.
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About our dealership
At Heartland Toyota, we seek to make the car buying process as frictionless and fulfilling as possible for our customers. Our goal is to help you find a car you'll be proud to drive home in, and with the new lineup from Toyota, we're confident you'll leave happy. You'll find everything you're looking for and more when you browse our comprehensive selection of Toyota cars for sale. Our lot and showroom are stocked with fan favorites like the Tacoma, RAV4, and Tundra. We also offer quality pre-owned models from a range of manufacturers at our used dealership. Come down to Heartland Toyota near Seattle today and take a test drive
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Thank you for sharing your positive feedback about Adam! We are thrilled to hear about your seamless car-buying experience here at Heartland Toyota.
by Heartland Toyota on 09/03/2025