Customer Reviews of Heartland Toyota
Review type:
Car Shopping? Look for Adam, this Is the Place to Go!
Car Shopping? Look for Adam, this Is the Place to Go!
by HL on 09/02/2025We had a great experience working with Adam during our recent car purchase. From the beginning, he was patient, attentive, and genuinely helpful. He took the time to answer all of our questions thoroughly, without ever making us feel rushed… or pressured. His professionalism and calm demeanor made the entire process smooth. We truly appreciated his support and follow-through. We highly recommend working with him if you're in the market for a new car!Thank you for sharing your positive feedback about Adam! We are thrilled to hear about your seamless car-buying experience here at Heartland Toyota.
Financial exploitation
by ASL gimp on 08/20/2025Absolute bigotry. Will only get service if hearing and verbal. Asked for ASL interpreter and they said they will call me via vocal-hearing phone to discuss… only non disabled hearing people need to buy a Toyota or you will be constantly… degraded and financially exploited here. Compliant to corporate and they were of the same opinion of only hearing persons who can hear and talk on phone will are entitled to make a complaint and get a response. only can discuss issue with hearing person who can talk and hear to pick up a phone and use it via assumed privilege of hearing and voice abilities. I told corporate I will, just drive the RAV off a cliff. Not good enough unless you can hear and meet their physical demands here. But they will take your money and make repairs without ever telling why, what when or where but pay no matter what we say and no matter if you can say no or ask questions. Vulnerability exploitation at its best when they lean your car for repairs. Almost as if you will be violated nosing you are deaf/non-vocal. Question is, who will join in. Got my answer, corporate will join in the ridicule. Sucker must be written on my forehead. Same with their auto detailing. Same with their car rentals. All inaccessible and they seem very proud of that after making multiple complaints and making the same ability demands before deserving of a resolution. No service till cured and can communicate and act like us… I would rather be disabled then blend in at Heartland Toyota.Robar and Jacob made it easy!
by JB on 05/02/2025I bought the car using Jacob, their online sales person. He was extremely responsive and made it easy. The pick up was done with Robar who walked us through the process and was easy to work with. I can’t recommend them enough!We're delighted to hear that Jacob and Robar made your car buying experience smooth at Heartland Toyota. Thank you for the high recommendation! Enjoy your new ride!
Taco serviced quickly
by Tiberius Augustus on 05/01/2025I had a service appointment scheduled for 0800 am and was out by 0915. Very efficient! The waiting room was pleasant.Tiberius, we're delighted to hear about your efficient service experience at Heartland Toyota! Thank you for sharing your feedback and enjoying our waiting room. Safe travels until we see you next time!
Bed extender was easy
by A Catchy Nickname on 02/13/2025I ordered a bed extender from Parts and then the Service department installed the parts. I had to wait about 2 hrs but that was ok for me.Thank you for choosing Heartland Toyota! We're glad to hear that the installation went smoothly. We appreciate your patience and hope you have a stellar day!
Great internet purchase experience!
by Matt on 11/01/2024Contacted by email and received a prompt response. Accepted my offered price. When I arrived at the dealer the car was ready for a test drive, Ari was friendly and informative, they honored the price we agreed on and the finance guy was… efficient and low pressure. Would definitely recommend.Matt, we're delighted to hear that Ari and the Heartland Toyota team provided you with a seamless experience. Thank you for recommending us! Enjoy your new car!
Buy your car from Rebar
by Off road buggy on 03/26/2024Sales employee Rebar was professional, respectful, patient and knowledgeable. He’s the reason we made our purchase without shopping elsewhere. If you are looking to buy, I’d highly suggest you make your appointment with him.We're so glad to know that Rebar's professionalism and knowledge made your experience at Heartland Toyota a positive one. We appreciate the recommendation! Enjoy your new purchase.
Excellent Service
by Suzina on 02/09/2024Thank you, as usual the Service Chester Bradley provided was excellent!! We went in for an oil change and maintenance Chet was professional friendly, knowledgeable. and provided answerers to all our questions. It was discovered there… were rodent droppings and nest in the cabin filter. It was screened off and the Air Vent was disinfected. Thank you, Jonhathan Edwards for that work.We're so glad to know that Chester and Jonathan provided excellent service during your visit to Heartland Toyota! It's our goal to ensure you leave with all questions answered. Thanks for the review, we appreciate it!
Wyatt from Heartland Toyota did an excellent job
by Margaret on 02/02/2024Wyatt from Heartland Toyota did an excellent job taking care of me when I brought my Prius in for an oil and filter change. He recommended upgrading the service call to my 30 month maintenance check which was more than an oil and filter… change. It was covered under my extended maintenance contract.Margaret, it's great to know that Wyatt provided excellent service during your visit to Heartland Toyota. We're glad you found value in the 30-month maintenance check and that it was covered under your contract!
On Time and with a Smile
by Tom on 01/30/2024My service advisor, Ashlie, greeted me with a great smile. Told me my car would be ready in an hour. She was right on!Tom, we're delighted to know that Ashlie provided you with excellent service at Heartland Toyota. Thanks for sharing your positive experience!
Wonderful Experience
by Tim Nat D on 01/02/2024Our entire purchase experience was enjoyable. The sales & finance people were knowledgeable, courteous, & professional.Tim, it's great to know you had an enjoyable purchase experience at Heartland Toyota. We appreciate your kind words about our knowledgeable and professional team!
Thank you Toyota and Kyler
by Retired Navy couple on 12/31/2023My wife and I got a brand new Toyota Corolla Cross thanks to Kyler. While waiting for my wife's old Corolla getting an oil change during Veteran's Day, she wanted to check out Toyota's Upgrade Program. Kyler happily showed us different… options until my wife found the car she wanted. Kyler and his friendly smile not only helped us find the right vehicle, the car features and the perfect color; he stayed with us until we were done with financing and drove the new car home. We appreciate Kyler for being an outstanding Toyota salesman. -- Thank you from a retired military couple.We're so glad to know that Kyler was able to assist you in finding the perfect Toyota Corolla Cross here at Heartland Toyota. It's wonderful hearing about your positive experience with our Upgrade Program and we appreciate your kind words! Safe travels in your new car, and thank you for choosing us!
RAV4 First Service
by Ray on 08/18/2023First service on my new car went very smoothly…Ray, your kind review warms our hearts! Thank you from the Heartland Toyota Team.
On time and efficient
by JS on 06/02/2023Service rep knew his stuff and vehicle was ready when expected. He also gave me info to potentially repair a door ding.Thanks for your five-star review! The team at Heartland Toyota is always happy to provide prompt and proficient service and hope you'll call on us again in the future. Take care!
Toyota always exceeds my expectationsToyo
by Arthur Wheeler on 05/26/2023The service rep promised me time of completion for my appointment. They were finished when he said they would.We're glad to hear that our team at Heartland Toyota provided you with prompt and efficient service, Arthur! Thank you for taking the time to share your positive experience with us. We appreciate your business and hope to see you again!
Outstanding
by Sean S on 04/25/2023Prompt professional and outstandingThank you, Sean, for the wonderful review. We appreciate you taking the time to leave your feedback and we look forward to seeing you again soon!
Untrustworthy, incompetent and a waste of time.
by Jason on 09/09/2022On the 10th of June 2022 my wife and I went to the Heartland Toyota Dealership in Bremerton to have our 2012 Prius checked out due to some display lights. The service department did a check and said we had a failing master solenoid in the… brake system. They assured us that the car was still safe to drive and then said that since they did not have the part on site that they would have to order the part. They could not tell us the date since the part was back ordered. They made it sound like this nags never happened before and that was why they didn’t have the part. Week by week we would call and they would explain that the part was still back ordered. Months of this went by and finally we were able to get a new answer. They have the part and we scheduled an appointment. We came at 1055 for the 1100 appointment on the 9th of September to Heartland Toyota Dealership in Bremerton. The assistant service manager quickly found our appointment yet seemed confused. The assistant service manager took our key and said they would do their best to have it completed within the same day but no promises. Thirty minutes later we get a call from the assistant service manager about how the part is not on site and it is still back ordered. We return thirty minutes after the phone call and they do not have our car ready for pick up and needed over an hour to try and return our money for the parts that we paid for yet never received. After waiting for over an hour at Heartland Toyota Dealer in Bremerton, they then said that since the payment was so long ago they did not know how to return the money. As if this was our fault. We left telling them to mail the check to our address. The Assistant Service Manager was even laughing at my frustration with their incompetence. The attitude of the dealership was uncaring and completely comfortable with how they were treating us. They made no effort to correct the situation. The excessive amount of effort to constantly check on statuses and lack of effort for the dealership to complete their end of the business was astounding. Had we not been so persistent, I believe that Heartland Toyota Dealership in Bremerton would have never ordered the part and contacted us for the repair or returned our money. I have zero trust with this dealership and will not be trusting them to ensure that my family is safe on the road. I do not recommend this dealership to anyone.Our customers are very important to us and we are sorry to hear we may have let you down! Let us know more about what happened and how we can remedy this for your next visit. Please call us at 360-377-1200 when you're able so we may discuss this further.
Tacoma TRD Off Road purchase-
by Heartland on 03/14/2019I purchased a new 2019 Tacoma after visiting 4 South Sound dealerships. My wife and I started our search at Heartland Toyota and ended up back there because of the salesperson, Richard Van Akin, and his honest approach to sales. We may… not have gotten the best deal but we bought from a quality dealership that has a very professional staff and great inventory. Quality isn't everything but try doing anything long-term without it.Dodge Journey 2012
by DsDockery on 01/26/2016We are so happy with our experience. We went in and told them what we were looking for. They showed us a list of their inventory and gave us space and time. They were there to answer any question we had and we felt like they worked with… us. We stayed within our budget and get excactly what we were looking for. We will definitely return for future purchases and recommend this place our Friends and family.Heartland is the place to buy your next car!
by Dawncomm on 12/28/2015I do not usually enjoy buying a car. That changed at Heartland Toyota. They were professional, knowledgeable and gave me a great deal in a quality car! I definitely recommend them!Amazing buying experience
by rinkwitch1 on 11/24/2015I had an amazing experience at Heartland Toyota. My sales representative Caleb Gardner was amazing, no pressure, Caleb listened to what I wanted and found me the perfect truck. Caleb Gardner and finance manager Jamie Brown worked hard and… got me into exactly what I wanted. I could not be happier with the entire staff at Heartland Toyota. They made me feel like family. I will recommend Heartland to all my friends and family and anyone I hear that is looking for a vehicle. Thank you so much!! You guys are great! Especially you Caleb. Janene Frenette
At Heartland Toyota, we seek to make the car buying process as frictionless and fulfilling as possible for our customers. Our goal is to help you find a car you'll be proud to drive home in, and with the new lineup from Toyota, we're confident you'll leave happy. You'll find everything you're looking for and more when you browse our comprehensive selection of Toyota cars for sale. Our lot and showroom are stocked with fan favorites like the Tacoma, RAV4, and Tundra. We also offer quality pre-owned models from a range of manufacturers at our used dealership. Come down to Heartland Toyota near Seattle today and take a test drive
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Thank you for sharing your positive feedback about Adam! We are thrilled to hear about your seamless car-buying experience here at Heartland Toyota.
by Heartland Toyota on 09/03/2025