Customer Reviews of Haselwood Chevrolet GMC
Review type:
Responsive and knowledgeable sales process
Service
by Diana on 01/10/2024Friendly efficient & great qualityThe team at Haselwood Chevrolet Buick GMC loves seeing great reviews! Thank you, Diana!
Solid all-around dealership
by Harpo NW on 11/02/2023Big operation, tons of experience. The sales people and mechanics were clear, helpful and friendly.Thank you for leaving Haselwood Chevrolet Buick GMC a five-star review! We are glad that our team was helpful and clear. Have a great day!
Charged for features we did not order
by Paul Loeb on 09/01/2023In November 2022 we ordered a Chevy Bolt from Haselwood. We went through the features on the GM form, worked out a price we could afford on our tight budget, and put down a deposit. We were willing to drive from Seattle because the price… seemed better. We picked the base model 1LT, plus a couple of safety features. Then in February, we decided we wanted leather seats, and their sales person said they could switch for $500 to $1,000. That was fine and we asked them to send the revised paper work. They didn’t. So we emailed them again. Still no response, but we assumed their word was good. As the car hit production, Haselwood notified us, and we asked what the final total would be. They said they’d let us know, but didn’t. We tried again, emailing and calling multiple times. No response. The day we were supposed to pick it up we got an estimate with a price several thousand dollars more than what we’d signed up for. Plus several thousand of taxes. We figured we’d work it out there, and spent two hours waiting in ferry lines and driving there. When we got there, they said that was because we’d requested leather front seats, they’d switched us to a more expensive 2LT configuration without consulting us. $30,065 vs $28,035. Plus the resulting increased taxes (Washington state was waiving the first 20K, since the car was delivered after August 1 it’s the first 16K). But they’d never told us even when we requested repeatedly. We’d never signed anything to switch the feature packages or even order the seats, although we tried to make that happen. When we were there your salesman said LT2 had additional valuable features, but mentioned only one that we wouldn’t have chosen to spend the extra money on. It was not what we’d agreed on, and we’d not signed off on it. A decent dealership would have acknowledged that this was their mistake and come up with some compromise. Instead their staffers stonewalled, complained that they don’t make money off the Bolt, and almost implied that it was our fault. They said that GM wouldn’t allow them to drop the price or make any adjustments, although you give $500 rebates to veterans (a good thing), so of course they can. They just chose not to. They then went into some BS rigmarole on how the 2LT would have more resale value, giving the example of the Nissan Leaf SL model. We’d actually asked you for a trade-in price for our Nissan Leaf SL, and they’d offered a ridiculously low price, so we sold it for more than twice that to a friend of our neighbor. In short, their staff dug in their heels, offered us nothing for their mistake except refunding our deposit and not buying the car. They kept talking about how great a deal we were getting until we were totally exhausted. We finally gave in, because we’d sunk so much time into this already, although in retrospect I wish we had just walked away and bought a Bolt elsewhere. None of this is to criticize the Bolt, which is a fantastic car--259 mile range, union made in the USA, tons of great features. But I would never recommend this dealershipPaul, I'm truly sorry to read about your experience. It's clear that we've fallen short in communication and meeting the expectations set during your purchase process. This is not reflective of our commitment to customer satisfaction and transparency. We would like an opportunity to discuss this further with you and find a way forward if possible—please reach out at your earliest convenience so we can address these concerns directly. Thank you, Josh Kolbas - General Manager - 360-479-4910
BUSY PLACE :)
by Shirley M Best on 08/31/2023I do appreciate having a dealership for my car where I can go and get the help I need. I had purchased my Chevy Spark used and needed extra keys for it.Shirley, we're glad to know that our team here at Haselwood Chevrolet Buick GMC could assist you with your Chevy Spark. We appreciate the positive feedback and look forward to helping you again in the future!
Haselwood Chevrolet
by Becky on 08/21/2023John brought us various options and really tried to accommodate our needs. He never got pushy or made us feel like we were wasting his time. DJ in finance also answered all of our questions and got us the best financing deal.Becky, we're glad to know that John and DJ were able to provide you with a great experience at Haselwood Chevrolet Buick GMC. We appreciate your feedback!
Excellent customer service
by Jeffrey on 08/19/2023Technician was thorough with the multi point inspection and discovered a missing nut on the leaf spring bolt. Customer service representative Tim was very professional.Jeffrey, it's great to know our team at Haselwood Chevrolet Buick GMC was thorough and professional during your visit. We're here for you anytime!
Vibe door handle repair
by Ed on 08/20/2023Friendly and professional service!Thank you for sharing a great review of Haselwood Chevrolet Buick GMC, Ed!
Recall warranty..
by Ben on 08/18/2023Service was prompt and kept me updated. Everyone was very friendlyBen, we are glad our team was friendly and your service visit went smoothly. Thank you for leaving Haselwood Chevrolet Buick GMC a five-star review!
Great customer service
by Sarah on 08/11/2023The service staff were friendly and kept me updated as my car was being serviced. When it was going to take a bit longer than expected I as notified immediately, which I greatly appreciated.Sarah, we're glad to know our team at Haselwood Chevrolet Buick GMC kept you well-informed during your service visit. Thanks for the positive feedback!
Trustworthy Service Agent
by Arthur on 06/19/2023Tim Hassett was great to work with. He was knowledgeable and efficient and he checked our warranty without us asking to check if our service was covered. Great job Tim. Thanks.Thanks for the great review, Arthur! We're glad to hear that Tim provided you with excellent service and went above and beyond to check your warranty. We appreciate your business and hope to see you again in the future. Take care! - The Haselwood Chevrolet Buick GMC Team
Excellent Customer Care
by James on 06/10/2023This was the best service I’ve ever had at a car dealership. I took the vehicle in to investigate what I thought was a minor issue, but turned out to be a major issue with the transmission. Kyle helped me research the status of my… manufacturers warrantee and kept me updated every day on the status of the vehicle.James, thank you for the review! We are so glad to hear that Kyle delivered such a successful and informative service experience. Drive safely, and we hope to see you back again at Haselwood Chevrolet Buick GMC!
my 1st brand new vehicle ever!
by Delynn on 05/28/2023I especially like the fact that 1 salesperson can escort me onto any of the lots and assist me with any potential interests I may have. I like the fact that I was greeted as I waled in the door and all the personnel that I encountered were… friendly and professional. I appreciate my salesman Chris Sanchez and all of his knowledge & professionalism. He offered personal attention in guiding me thru the process of my purchase. I did not feel pressured in any way. That no pressure feeling helped me to make my decision without regret.Delynn, we appreciate you sharing your recent experience at Haselwood Chevrolet Buick GMC. It's great to see that Chris provided excellent service and that our team greeted you in a friendly and professional manner. We're thrilled to hear there was no pressure during the sales process, and hope you are enjoying your new purchase. Thank you for choosing us!
Service that all other dealers should aspire to!
by Ed W on 05/27/2023This was a car I ordered last year with very specific options that were on constraint. The dealership took my order and went above and beyond in every step of the process: 1. Regularly calling me to update me on the status of my order 2.… Called me when my car arrived and setup a time for me to come in and car was immaculate and ready upon arrival 3. Got me in an out with the new purchase with financing quickly all the while letting me test drive my new car 4. Explained in great detail and answered all my questions on operation of my new car 5. Followed up several times with me to make sure I was completely satisfied with my purchase. 6. Made it easy to schedule for me to bring my car back for add on services I purchase at time of vehicle sale and made it easy to get a rental 7. And overall everyone was just so very helpful and customer service orientated. I work for a company that makes customer service software so I have a bit of background and know what makes for good service and Haselwood Chevy exemplifies an amazing customer service experience! Special call out to Adam the salesperson that handled the delivery, he is amazing, even went back to my house to pickup my trade in late at night! Talk about the extra mile, lol.Thanks for sharing your car-buying experience with Haselwood Chevrolet Buick GMC, Ed! We're really glad to hear that Adam and our team went above and beyond during every step of the purchase. It is our priority to ensure our customers are completely satisfied and confident in our service. We hope to work with you again in the future - enjoy the ride!
Acadia service
by Laura on 05/26/2023Very helpful and friendly service. Explained and answered my questions.Thank you for the great review, Laura! We are happy to have earned your business here at Haselwood Chevrolet Buick GMC. Drive safely!
My experience with my GMC maintenance.
by John on 05/19/2023Would do anything to make it a good experience.Thank you for putting your trust in Haselwood Chevrolet Buick GMC, John. We are here to help with any of your future service needs!
Service
by William on 05/18/2023Good communication at service driveWe are glad to hear that our team provided excellent communication and service. Thanks for choosing Haselwood Chevrolet Buick GMC, William.
Great Service
by MJ on 04/19/2023The service went smooth. Check in was easy with Nicholas. No wait time in line.Thank you so much for taking the time to share your feedback with us. We truly appreciate any comments we receive as it's a great way to gain unbiased insight on how we're doing. It's fantastic to know that you had a positive experience and we hope to see you again soon.
AND I WILL KEEP GOING TO HASELWOOD FOR SERVICE
by William on 04/15/2023Excellent service personnel. Unmatched anywhere I have been.William, thank you for your five-star review. Our team is delighted we could serve you so well!
Best ever service.
by Bill Zuchero on 04/15/2023Best ever service. Nothing new. I have been a loyal customer since I purchased my Silverado 3500 HD over 4 years ago. Would not go anywhere else. A special thanks to Nicholas Burnham who knows how to treat the customer right!!That's amazing to hear, Bill! Thank you so much for taking the time to share your feedback with our team. It's great to know that we continue to provide our customers with everything they need. Have a great day!
Great Service!
by Jake Angel on 04/07/2023I always bring my cars to Haselwood for service! The technicians and service advisors are top notch, second to none! They are honest & straightforward! You can rest assure that when you bring your cars there you will be treated with… integrity and respect. your car or truck will be well taken care of. Special shout out to Nicholas Burnham, the Assistant Service Manager. He's just awesome to work with & takes great care of me and many of my friends. Thanks Haselwood!!!Jake, we're happy to hear you had an awesome time with us at Haselwood Chevrolet Buick GMC! Thanks for sharing your experience. We hope you stop by and see us again soon.
Great dealership, nice people, no markup
by Tamara on 04/02/2023Chris was very helpful in walking me through every step of the process with my factory ordered Bolt EUV. I had never bought a car by myself and he made the whole process easy to understand. I also deeply appreciate your no markup and it was… the reason we sought your dealership out specifically.Tamara, thanks for the kind words. We're thrilled to hear how much you enjoyed your experience with us and we hope to see you again. Until then, take care!
GMC Sierra 1500
Chevrolet Silverado 1500
Chevrolet Equinox EV
GMC Canyon
-Every new vehicle comes with a Lifetime Powertrain Warranty , and are one of the only dealerships in our area to do so!
-We offer a 9.5% tax rate being one of the lowest in the state which can save you a good chunk of money so you can spend it on more important things!
-We support our military. Over 20% of our staff are veterans, and we are actively involved in the Navy Federal Buying program, USAA buying program, and GM Military Discount Program.
-Those of us at Haselwood are proud to be in the community and are committed to many local organizations including the Haselwood Family YMCA, Toys for Tots, the West Sound Boys and Girls Club, Admiral Theatre, Olympic College, and many others.
-We also offer the opportunity to work one on one with a customer service oriented Internet Coordinator while walking you through the steps to getting into your new vehicle!
-We are also part of the West Hills Auto Complex and have over 13 makes of vehicles if you're looking to compare models.
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
Thanks so much, Keith. We look forward to your next visit to Haselwood Chevrolet GMC!
by Haselwood Chevrolet GMC on 03/03/2025