Customer Reviews of BMW of Bellevue
Review type:
Excellent Experience with BMW Bellevue
30,000 miles service
by Niketha on 07/19/2023Marcus was absolutely amazing! He was very helpful and clear about the situation and what was being done to my vehicleHello Niketha, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Good service and excellent staff
by Lorran S on 07/17/2023My service consultant was very courteous, competent and efficient. He has helped me before and has always done an excellent job of keeping me informed.Hi Lorran, we're happy you found our staff to be so supportive during your experience here at BMW of Bellevue. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The Dream Team
by Terry G. on 07/17/2023Christopher and Brian combined to take care of all my needs and make the service experience go smoothly as possible. Nice work guys!Hi Terry, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Good but not excellent.
by Nobody1 on 07/17/2023The treatment I recieve on the phone and in person is hit and miss. Some there at the reception are 100% professionals, and the rest are just there to treat customers like garbage. My purchase was made a miserable experience, not because my… Sales person but the service department treated me like trash once my money was spent. However, the management handled the fixing of a very precarious predicament that quote "should not have happened" with courtesy and urgency that I did not expect, making up for the unacceptable treatment I recieved by technicians and the service department, who need to be supervised better.Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (425) 243-5201 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
disappointed on upsell of services
by Dougbmw on 07/16/2023Brought 2002 330ci convertible in for 2 recalls and to change the oil. Was recommended to have a brake line flush as the fluid was a bit dark,( did this ).Had the team check out why the horn was squeeking and they found that a wire was… disconnected,(repair done). Also had diagnostics done for a engine service light and they were not sure but was some misfires and recommended that I replace all plugs and coils for $3500! eekk! More than half what I paid for the car. They could not guarantee that that work would take care of the issue. Uncertain diagnosis make me wonder.Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (425) 243-5201 to discuss what we can do to help.
BMW Car service
by Anas Ys on 07/13/2023The car service process was smooth and clear, the team is professional and provide the service with careHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Quick, customer focused
by Progfusion74 on 07/13/2023I bought a BMW iX recently from Brian Liu at BMW of Bellevue. He was patient, helped me through my questions and helped me complete a smooth transaction, including a trade in.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
I Won’t Be Back…
by TheBiebls on 07/05/2023This is my first BMW and I wanted to make sure I was changing my oil as recommended so I paid for the 3 years of unlimited oil changes plan. ($199+tax) Great deal for sure since I commute 100+ miles to work 5 days a week. Since the… purchase of this plan, I’ve brought my vehicle in twice for its oil change. ON TIME at 10K miles +/-. Both times, I’ve driven away with an onboard error message telling me I am overdue for my oil change - despite it just being changed. Both times, I called this dealership’s service department about the error and both times I was promised a call back. They never call back - UNLESS your car is in their shop and they want to do MORE work than what your vehicle is in for. They’ll call you back two, even three times! Keep in mind, my onboard message system was working fine before I started bringing the car to this dealership for oil changes. Again, this isn't the first time I've had this issue after having my oil changed by their techs. What’s more... the cost of their services is outrageous! $650 for a tire rotation? A TIRE ROTATION! $235 for a simple oil change! Which they tried to charge me because they overlooked that I had paid for the unlimited oil change plan. (Which I’m glad I purchased since the oil change cost went up 100%!) Ask me if I’ll ever buy another BMW… my answer is NOPE! It’s an overrated brand with underwhelming service and reliability. Still waiting for that call back.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (425) 243-5201 to discuss what we can do to help.
Wasted my time.
by Ralph W. on 07/03/2023I had a scheduled appointment for 11:20am. I arrived at 11:05am and had my car checked in by the advisor. I informed the advisor that I would be waiting for my car so he pointed me to the waiting area. At around 12:30pm the advisor came to… me and informed me that the wait would be a one in a half hour to two hours wait because the service techs were on lunch. Mind you I had an appointment... I requested my keys and voiced my displeasure with the wasted time I spent there. I traveled from Fredrickson, WA for the service which on a good day is a one-hour drive. If it weren't for the fact that the oil change was free, I would not return to this particular service department.Hi Ralph, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (425) 243-5201 to discuss what we can do to help.
Routine Repair
by LarryDi on 07/02/2023Excellent form start to finish. Angel set up a Lyft to get me home and informed me when the Lyft was on their way to pick me up after the work was complete. They always do an amazing job!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Bellevue! Don't hesitate to call us if you ever need anything. Be safe on the road!
Took a while to get it, right
by WTaylor on 06/27/2023Want to thank my service manager Chelsea, who was a great advocate. There was a lot of confusion around what needed to be replaced, and what the cost would be. The good news is the Service manager and BMW NW stepped in and got everything… right.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Exceptional Service and a Smooth Purchase Experience!
by mxu3528 on 06/26/2023Great experience, Brian answered all our questions and did his best to make this deal happen. I highly recommend Brian to anyone in search of a new vehicle.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Crystal was really helpful!
by mishrahul11 on 06/22/2023Good experienceHello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Chelsea was great but…
by 2022M340i on 06/19/2023Chelsea was absolutely great to work with-friendly and communicative. Not happy with the shop’s decisions. Very unhappy with the “loaner” service. If a loaner is offered and requested in advance, don’t give me a beater from Enterprise and… use my credit card to do so.Hi, thank you for reaching out to us. Your opinion plays an integral part in our customer service. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (425) 243-5201 to discuss what we can do to help.
Day lamp malfunction
by Robert2277 on 06/13/2023Jennie Mao was efficient and clear in communications with me while dealing with the light issue I had. Due to that you’ll now be considered for future issues and services needed for my vehicle.Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Bellevue. If you ever need help, just give us a call. Happy motoring!
Good day of, challenge for follow up
by Holly St on 06/11/2023On the day of service, I received regular communication and was able to pick up my car in a timely fashion. However, the dealership itself is quite inflexible. They won’t transport you home if you live more than 10 miles away (I live 14),… and they seem to never have loaner cars available for folks like me who live a bit further than their 10 mile limit. The car was not completely finished, and they assured me it would “calibrate on its own.” That has not happened, and I can’t seem to get my service rep to return my attempts to get it rectified.Hi Holly, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Poor follow through
by Bookends on 06/10/2023We purchased our vehicle from out of state. Every step required us to follow up with them to be sure they did their job! Told us they would send the title in 10 days and two weeks later we learn they hadn’t even sent it. UnexceptableHi, we are deeply disappointed by your experience at BMW of Bellevue. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (425) 243-5201 to discuss what we can do to help.
Car service
by Sanjeet on 06/08/2023Very good experience. My car was throughly inspected and issues were identified and resolved.Hi Sanjeet, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Great service
by Dallasb on 06/07/2023Great service very quick and nice dealershipHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Servic
by Cathy Fl on 06/06/2023Had brake service done on my car. Everything went well. Easy drop off, easy pick up and they only did the work that was needed. Michelle was great keeping me updated on the status of my car.Hi Cathy, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Almost painless
by Drpbldds on 06/02/2023Very helpful. No pressure. A very fast transaction.We are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Daniel, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of BMW of Bellevue and we hope to be of service again in the future.
by Peter Joyson on 07/16/2025