Michael's Subaru of Bellevue
Today 9:00 AM - 7:00 PM
Customer Reviews of Michael's Subaru of Bellevue
Review type:
Write a review: Sales
3 sales reviews
Sort by:
Update to my previous one star finance review.
by KM on 07/30/2022This site won’t let me edit my previous review, so I am updating to give the two main things from the follow up with the dealer. 1-They confirmed that they are only interested in selling the 7 yr/100,000 mile/ $3600 warranty on new cars.… 2-they did not have an explanation for the interest rate “miscommunication” but did put our loan back to the original one we had at first. They did let us have a second chance to decide on if we wanted the other warranties or not.Beware the tactics of the finance dept.
by KM on 06/21/2022Beware the tactics of the finance. Dept. We’ve bought cars at five dealers in the area over the past 30 years and never experienced anything like this. Our mistake was thinking they wouldn’t verbally lie about things so easily checked on… paper work, but we were wrong and they depended on that. Of course we signed the papers so the blame falls on us, but if you’re reading this I hope you can avoid our mistakes. The finance person never gave us anything physical and only answered questions verbally until the end when we were signing. She also did not give prices until we asked for them. First, I said I did not want a warranty option with towing and road service ( classic vs gold in Subaru speak). She said that wasn’t available on new cars you had to get that. She never used classic and gold wording and only offered a 3600$ plan. The paperwork then indicated that it was indeed the gold plus upgrade I said I did not want. She said the seats had already been treated and we had to pay for the warranty to transfer to us. We were happy with a 1.9% 48 month loan from chase and she said for 2.2% we could get a 60 month and lower payments. Since we pay off early usually that sounded fine. Well it’s from a credit union in Idaho and on the paperwork is 2.49% and doesn’t have a three day recourse. She never walked through the numbers with us and sent paperwork in .pdf so harder to look at until later. Check paperwork thoroughly because even saying no is not enough apparently.Phenomenal Customer Service
by nwer on 04/15/2022My experience with Subaru started with deep disappointment but was quickly corrected by a customer service-oriented team at Michael’s Subaru of Bellevue. No need to name names but my initial experience at Renton Subaru was very sub-par and… downright disheartening. I waited 3 months for my vehicle to be delivered only to be told I couldn’t use my own USAA financing just prior to vehicle arrival. This was after selling my own car to make space for a decent down. A Couple of weeks prior to my sitting down with Renton Subaru to finalize financing, I had called a few Subaru dealerships and spoke with a few sales reps in doing my diligence. After hearing I couldn’t use my own financing and with my experience going downhill quickly, I called Michael’s Bellevue Subaru and spoke with sales rep Kai. I explained the situation to Kai who listened carefully, apologized for the experience I encountered and invited me over to his Bellevue office to discuss ordering a new vehicle. I went straight to Bellevue Subaru where we went through my previous order, insured that I had what I wanted in my new order and proceeded with placing it. I could sense that Kai was very busy but didn’t miss a beat in taking care of me through the whole process. Also, not having a vehicle mark-up allowed me to get a few additional items for our family car which was huge for us. One thing that I requested of Kai was to be in communication with me throughout the process due to the previous experience. Kai went above in beyond with timely updates and fielding my questions quickly as they came up. The sales experience I had with Kai and Bellevue Subaru was phenomenal and I look forward to continued relationship for many years to come. Please send my kudos and my utmost appreciation to Kai as you should be proud to have him representing your team/Subaru! Please also extend my thanks to Jake Elliot in finance. I appreciated his knowledgeable, direct, and thorough support through the final sales steps. You have a heck of a team there!Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Matt Dycus, Internet Director, matthewdycus@lithia.com, store: (206) 785-6600
About our dealership
Thank you for your feedback. Here at Michael's Subaru of Bellevue, we pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, Matt Dycus, Internet Director, matthewdycus@lithia.com, store: (206) 785-6600
by Michael's Subaru of Bellevue on 06/23/2022