Michael's Subaru of Bellevue

Beware the tactics of the finance. Dept. We’ve bought cars at five dealers in the area over the past 30 years and never experienced anything like this. Our mistake was thinking they wouldn’t verbally lie about things so easily checked on paper work, but we were wrong and they depended on that. Of course we signed the papers so the blame falls on us, but if you’re reading this I hope you can avoid our mistakes. The finance person never gave us anything physical and only answered questions verbally until the end when we were signing. She also did not give prices until we asked for them. First, I said I did not want a warranty option with towing and road service ( classic vs gold in Subaru speak). She said that wasn’t available on new cars you had to get that. She never used classic and gold wording and only offered a 3600$ plan. The paperwork then indicated that it was indeed the gold plus upgrade I said I did not want. She said the seats had already been treated and we had to pay for the warranty to transfer to us. We were happy with a 1.9% 48 month loan from chase and she said for 2.2% we could get a 60 month and lower payments. Since we pay off early usually that sounded fine. Well it’s from a credit union in Idaho and on the paperwork is 2.49% and doesn’t have a three day recourse. She never walked through the numbers with us and sent paperwork in .pdf so harder to look at until later. Check paperwork thoroughly because even saying no is not enough apparently.