Customer Reviews of Mercedes-Benz of Bellevue
Review type:
2019 Jeep Rubicon
Wonderful experience
by KajsNels on 06/09/2023Nicholas and Mark made me experience buying my first car so great. I never felt pressured and they help me find the person car to fit all my needs. I really felt cared about.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Review
by Rriggles on 06/04/2023Sales process took twice as long as it should have. That’s 4 hours I will never get back.Thank you for taking the time to share your feedback with us. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (425) 249-7391 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
First Class Service
by AnnaLola on 06/01/2023I had to take my car in for service and Jesus was my service advisor. He is by far the best advisor I’ve had at a dealership! He was such a gentleman when he spoke and never made me feel that I was just another customer. He spent time to… talk about the issue and answered all the questions that we had. He was honest, relatable, and truly a great person! So happy with my service and Jesus! I will no doubt be coming back to that dealership! The company did a great job in hiring Jesus and there should be more people like him in these dealerships! I don’t often leave reviews, but he was amazing and deserves all the compliments in the world!Hi Annalola, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bellevue. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Service
by Loritri on 05/25/2023First time with MBZ Bellevue....excellent experience!! They kept me informed of their progress throughout the day.Hi, thanks for taking the time to leave us a great rating and let us know how we're doing! Thank you for this great review, and have a fantastic day!
Exceptional Car-Buying Experience at MB Bellevue with Heru Tarjoto
by Alex Yang on 05/23/2023I recently had the pleasure of purchasing a Mercedes Benz GLC 300 from Mercedes Benz Bellevue, and it was, without a doubt, the most seamless and enjoyable car-buying experience I've ever had. The level of professionalism, efficiency, and,… most importantly, warmth that Heru Tarjoto exhibited throughout the process was genuinely commendable. I appreciate the follow-ups from Heru post-purchase. His continued dedication shows me that he doesn't just see this as a one-time transaction but rather as the beginning of a relationship built on trust and mutual respect.Hi Alex, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes
by TomsGarage on 05/16/2023good experience and easy communication with service advisors.Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Rev.
by rmanickam on 05/09/2023It always a pleasure to work with Jesus Guerrero, he is friendly make customer feel welcome and want to come back.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Service
by Robert w on 05/08/2023Always great service, but super expensiveHi Robert, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
It was fine
by Barry Womb on 05/02/2023My experience with BMB was decent. A bit longer than I hoped for (isn’t it always?) but it was fine. The payment calculators online should really include tax. I went in with a solid idea of what I could/would pay based on the kbb app.… However at the end of the process, I had to add another year to the loan, and ended up with a monthly payment that was about $200.00 more than anticipated. The last time I bought a car, I used a car broker. Nothing against BMB (they were good), but I will probably go back to that next time. Just less hassle all around.Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Fast and efficient service department
by D.Cross on 05/02/2023Mercedes Bellevue has the best service department. So easy to schedule, so easy to pull into the service area, very convenient shuttle service using Lyft and all work completed on time!We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent and expedient service.
by Rascucci on 04/24/2023I have 2 vehicles serviced by Bellevue Mercedes and they always get my cars in in a timely manner, are very thorough with looking over the whole car, are expedient at fixing or servicing the car, and they even arranged a free Lyft for me… when I needed a ride to the dealership and my wife was unable to take me. This dealership is my “go to” dealer to buy a car, service a car, and get help with my operation of the vehicles in any way. Auto Nation really does a first class and fairly priced job.Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
New tires request for ML350 2013
by Becky M on 04/24/2023I called to see if you had tires, at first parts dept, little short-you just want price or do you really want tires? Stated I want tires and fast. He found he had 4, held them and transferred me to service. I spoke with my service rep, "I… am sorry forgot name: was friendly, and helpful. He got me a ride to my work by Roman-who was very pleasant during the drive to my work. I was very impressed with the customer service, as it is lacking in todays environment. I felt they went above to make pleasant experience. They fit me in super fast, and took care of me so I could take care of my business clients as the work was getting done.Hi Becky, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Tire Swap
by seneccc on 04/21/2023First rate. Even though I could go to a specialized tire dealer, like Les Schwab or Discount Tires or Costco, to swap my winter tires for summer tires, I feel that using the Mercedes dealer service department for the work ensures that it… is done correctly and that the tire monitoring connections are properly hooked up. The cost to switch the tires is roughly comparable to what I would pay elsewhere, and since we only have one car I am also able to get a loaner car while the work is being done rather than having to wait around in a tire store lobby for several hours while the tire swap is performed.Hi, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by larrynblkake on 04/19/2023My car was given annual service which was done exactly on time and Jesus delivered it to me when it was finished and the Lyft driver did not show up. i could not have asked for better service.Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes Benz service
by GT20000 on 04/04/2023updated 04/19/2023It’s a nice experience, they do the job quickly and professional.Excellent service and clear communication
by 1234567 on 04/15/2023Johnny was nice to explain the details of a car and was clear about what he could help with.Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bellevue. Don't hesitate to call us if you ever need anything. Be safe on the road!
GL-450 62,000 Miles Blown Motor
by KMCallahan1 on 04/09/2023It looks like my expectation for Mercedes quality and first in class engineering was misguided. My babied 2014 GL-450 with 62,000 miles blows out the #1 piston. The lack of empathy was evident when the quote was given “$40,000 for the… motor, $10,000 for the install, what would you like to do”. When I said I would not and could not afford to pay for that he gave me 2 days to “get my car out of here”. WOW!!! I’m pretty speechless. Now I own a beautiful 6,000 pound paperweight with a Mercedes emblem on the grill. Looks like I need to buy a bigger desk.We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We'd like the opportunity to turn your experience around. Please reach out to us at (425) 249-7391 at your earliest convenience to discuss how we can turn this experience into a positive one.
Great choice
by Gabryella on 04/01/2023Riley its a great Sales person.Was a pleasure to work with him.Fast and easy!Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bellevue. Please don't hesitate to reach out if there's anything additional we can do for you.
Senior Service Adviser
by Satisfied on 03/17/2023Wayne Thiessen always greets you with a smile whether he is hurried or not. His vehicular knowledge is fathomless. Please reward him for his outstanding service to your customers.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Routine maintenance
by Mercedes on 03/14/2023Cameron was fantastic! He took the time to explain what was required on this particular service and he kept me informed throughout the day as to when my car would be ready. Check out was a breeze! Thank you Cameron!Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Mercedes GLC300
by Master56 on 03/13/2023Check in was easy, contacted by text, car was ready ion timeHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes-Benz GLC
Mercedes-Benz GLE
Mercedes-Benz C-Class
Mercedes-Benz GLE-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello David, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bellevue. Thanks for the recommendation, and have an amazing day!
by Nyla Silvester on 05/09/2025