Customer Reviews of AutoNation Ford Bellevue
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12 sales reviews
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Absolutely horrible!
by QueenCoronel on 09/01/2024If I could give zero stars I would. Their level of Customer service is horrible. This truly is the worst dealership out there. Do not trust anyone there especially Alper, Rhonda and Chris. Long story short, I was lied to, my car was signed… off that it went through a 125 point inspection but come to find out, it never was properly inspected at all, the mechanic just lied and signed off on it anyway. Watch yourself if you purchase a car from this dealershipAWESOME STAFF
by Teresa S on 05/01/2024Every employee was super nice. Felt no pressure to buy witch was nice. Matt explained everything in detail & answered all of our questions. I would recommend Autonation Bellevue to all my friends and family.Review of Tim Stakkested
by the mav on 02/05/2024Excellent service from Tim. I have texted him several times with some questions regarding my 24 Ford Maverick and he always comes up with the answer.Sales Process a refreshing change!
by Ron S on 12/13/2023I purchased a late model Subaru Outback a week ago. As a longtime dealership employee, the pricing strategy was refreshing and welcome. I was treated well, my trade was quickly appraised and a fair value given, and we had a smooth… transaction. There were a couple small items on the vehicle found during the road test and delivery (needed a new battery and second key) but those items were quickly rectified. All in all, a very positive experience. The staff and management were respectful, straight shooting, and communicated well with me, before, during, and after the sale.Matt is horrible and Autonation celebrates that
by Georgiana on 12/04/2023I initially worked with Matt Stockton on purchasing a new car. My experience was horrible. First of all, Matt is [non-permissible content removed]. You know the greasy car salesmen you see in movies that try to swindle you? That's… Matt. First of all, he lied to my face saying that if I buy a new car, I have to get dent and appearance protection, or else I can't buy the car. Once I talked to the GM later, I found out this was a lie. Later on, Matt kept giving me calls after the purchase had already been made, a few times to ask if I want to buy a car (???), the last time to force me into getting a different vehicle than the one I order cause it was on the lot. I refused and he laughed at me saying that 9 out of 10 people would take this deal. Autonation took him off my case and I worked with Tim who is amazing and super nice and kind - this review is not for him or for Chris who also was amazing. This review is for the way Autonation operates. They celebrate sexists and I kept getting emails from Matt. Now, I just got my registration certificate, and Autonation perhaps thought it is funny to write Matt's name in pen on the top of my certificate. It's been exhausting, cause this all has been happening over the course of 6 months. Every time I email someone and state that this is not OK, they ignore my complaint in a very Seattle-like way (ignore it and wish me a great day). After coming to this country a year ago, I have never felt treated in a worse way and I feel like Autonation ignores the bad things their employees do and actually celebrate it.The Incredible Service
by James Lauinger on 11/22/2023Truly a one stop shop for both quality service and quality cars! Walked in and met Jim Stakkestad, within a few hours of paper work and good conversation, I rode home in a new to pre pre-owned Honda Civic that I truly love. Part of the… incredible service was their direct link to my bank and loan office, and to Enterprise Car Rentals, allowing me to just leave the rental at the Auto Nation lot. Everything made incredibly easy! Their Incredible Service is like no other car dealings I have experienced.My Black Diamond
by Ritaanna on 10/27/2023My over-all experience was the best. Jacob was so helpful. His team members also were great. I really enjoyed myself. Thank you Jacob, and your awesome team members.Smooth, low pressure purchase with great car availability
by Adrian Bentley on 10/09/2023On Thursday I found out my car that had been in an accident was totaled. I called many dealerships to set up test drives on Friday. Tim at Ford Bellevue responded very quickly and was able to set up a test drive for a Mach-e for Friday… morning. We came in, did the test drive, which was very smooth and low pressure. After test driving several other cars we decided to buy one that afternoon. They were able to get through the purchase process reasonably quickly. Tim and everyone else at Ford Bellevue was very nice and helpful leading to a great purchase experience.Great selection, great sales team
by RockClimber on 09/28/2023I had the best sales experience with RHONDA DORIAN. It started with a promptly returned phone call from an internet inquiry. Continued with clear communications and logistics to connect in person. Resulted in the most fun test drive of my… life! When it came to purchasing, the dealership prices and offer for my trade-in was fair. There was no hassles. Highly recommend working with RHONDA DORIAN. Very knowledgeable, attentive to details, and she really made it fun to buy a new vehicle. Thank you Rhonda!Came in ignorant to the Mustang Mach E, walked out with one
by krosman on 09/27/2023Jacob L was awesome. If you are a car person, Jacob will return in kind. Jacob knows cars and hears what you are saying. Came in with a buddy to look at the Mustang, Jacob appreciating my buddy and I were car guys, he brought us over to… the Mach E and let us know what we might be missing and wow were we missing. Appreciate that the dealership also did not add dealer markup (except on Mustang Dark Horse). Friendly bunch not doing high pressure sales.Lexus GS 350
by Oliverwright on 09/08/2023Good services m, great communicationExcellent car buying experience, no regrets
by Rgrg2023 on 09/07/2023I had an excellent experience at Autonation Ford. The team was very communicative from the beginning, starting with the online inquiry, and continued to provide great service throughout the sales process until I drove out with my new… Mach-E. I had done extensive research prior to purchasing the vehicle, and George was able to answer all of my questions without issue and demonstrated the features I had requested during our test drive. I felt well informed of my choices and did not feel pressured to make my decision at any point, which is a big plus for me. I've never financed a vehicle before, but Hunter was a pleasure to work with and was, once again, able to answer my questions without any trouble.
The following reviews are more than two years old. They are not included in the overall rating.
66 sales reviews
Great service
by Neel Parikh on 07/24/2023Amazing staff and great deals offered. I would recommend everyone to get their new car from here.Hi, we're happy to hear you had such a positive experience with our team! If you need more help, our team is available to talk -- safe travels!
2015 Hyundai Sonata
by Jonathan on 07/21/2023The overall process at the dealership went by very smoothly and sufficient. I was shown by the dealership with professionalism, respect and courtesy.Hi, thank you for your positive review. We're happy to have been of service to you. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Great service, communication, and patience!
by Rene Wagner on 07/05/2023After almost 3 years of waiting for my Bronco, the day arrived where i took possession of my vehicle. Chris, Matt and Johnny with AutoNation Ford of Bellevue did a great job communicating with me via email, text and calls. Thank you to them… for also having seemingly unlimited patience.Hi Rene, your wonderful feedback and rating mean a lot to us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great Experience
by samueljs on 07/02/2023I worked with Matt S at the Bellevue location to get my dream Bronco and he really pulled through for me. Was honest and kept me up to date with the car, and now that I received it I absolutely love it. Will definitely work with him… again.Hi, thank you for your kind review; we are happy to pass along your comments to Matt here at AutoNation Ford Bellevue! If you have any further questions, please give us a call. We're always happy to help!
Bought a used VW GTI from here!
by Kaaiiitttttt on 06/27/2023I was taken care of by Matthew and he helped me every single step of the way! (I’m young and needed advice as well as help) and I wasn’t taken advantage of or anything like car people usually try to do.Hi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.
Purchased a new car but they don’t reply afterwards
by Qwertyui on 06/21/2023When I was there trying to buy the car everyone is so patient and nice but afterwards nobody was replying your message and taking care of your needs. Super bad experienceHi, thank you for bringing this matter to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (425) 243-5203. We hope to hear from you.
Excellent
by Sasquatch on 04/29/2023Happy to say we had a great experience at a car dealership for once. My wife and I never really trust car dealerships in general but we are happy to say this one is worth trusting. At least with Tim, the sales rep we worked with. We had… quite the drive to this dealership and they respected our time accordingly. We were given a very fair offer for our trade in and the price of the vehicle we purchased was very fair. Warranty pricing was the only thing we had hangups with but was able to negotiate to a reasonable price. So all in all it was a pleasant experience.Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
A relief when buying a car
by mountaingirl on 04/21/2023Friendly staff. I love the no dicker price. I asked for an office so I could take work calls while they did the paperwork and they were more than happy to oblige and work with my schedule. They even delivered the car to my house for me… since I'm a single mom and would have had to ask around for a ride to pick up.New Car Buying
by ExplorerST on 03/29/2023Alper from Bellevue was friendly and took the time to answer all of my questions on my new Explorer ST. He made the experience the least stressful of any car buying experience I’ve had. His patience and knowledge is one of the reasons why I… made this purchase.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (425) 243-5203 to discuss what we can do to help.
by Presley Palmer on 09/04/2024