Customer Reviews of Audi Bellevue
Review type:
Responsive and skilled
by Kathleen on 07/01/2025Alexis is on it! She knows her cars and she communicates proactively.Way Over-Priced
by TJ in Seattle on 06/18/2025Went in for a small recall and decided to get an oil change while there. Stupidly, I let them do the oil change even after I questioned what I thought was a very high price quote....they claimed they benchmarked them locally and it was… competitive. They did the work ok, although they claimed the alignment was way off and they gave me a quote to fix it. I said no to that. I later checked local oil-change businesses (like Valvoline & Pennzoil) and the prices there were indeed half those of this Audi dealership. I also went to a local alignment shop that found the alignment was not far off at all and didn't really have to be adjusted, but I had it done anyway and they, too, charged half of what Audi quoted. I won't be using Audi service again except in unique situations....like recalls.Hello, we regret to hear that you had this experience with us. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (425) 249-7388 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Reliable service
by Jon iotte on 05/28/2025Quickly resolved my concern. Easy to communicate with Andrew every step of the way he was very professional and polite during the entire experience. 10/10We are pleased to hear you had such a positive experience with us, Jon! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bellevue Audi Service
by Kerry Quinn on 07/17/2024The team works hard to service your car in a timely fashion. They keep you updated on progress and very friendly.We are pleased to hear you had such a positive experience with us, Kerry! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service at Audi of Bellevue
by Audi4us on 04/29/2024Alexis maintains her fabulous service. She even managed to get me a loaner car this time. Her information is very clear and she goes the extra mile to answer any questions I may have. My only complaint is the cost being charged for a fob.… I found my Dad an Audi TT, and the previous owner claimed not to have a second key. The cost of a back-up fob/key is $750. truly excessive. Please re-think this cost. Also, price for paid services is not really a yes or no question. In general the service costs are too high. But I have confidence that it was done right...which helps.Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
First New Audi Service
by NewOwner on 04/15/2024This was my first time to Audi Bellevue. I'm a military veteran and had purchased my Audi at another dealership prior to moving to the PNW. The experience with Audi Bellevue was seamless. The staff was helpful and courteous for both… scheduling and servicing. Great experience all around!Hi, it is great to read such wonderful comments about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Always a great experience
by Carrie M on 04/11/2024Another great experience at Audi Bellevue! My car needed repair and the service department was very quick to get me in for the repair. They finished quickly and thoroughly.Hi Carrie, thank you for your positive review. We're happy to have been of service to you. We do hope we can be of assistance in the future. Take care!
Great, professional experience
by Dleeite on 04/07/2024From the time I made the appointment to picking up my car when it was ready the same day I had an easy, smooth experience. When I dropped off the car a loaner was ready for me. They gave me a good idea of when the car would be ready and… said they'd contact me by text with updates. My service tech coordinator was friendly and down to earth. My car was ready by the end of the day, they gave me detailed info on what was done, made sure it was washed and charged. I will be returning to this dealership for my Audi's future service needs. I wouldn't hesitate to recommend this class act Audi service department.Thanks so much for the warm recommendation of the team here at Audi Bellevue. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Routine Q5 Service
by pritchardme on 03/29/2024Easy to schedule, excellent service rep, kept informed, delivered ahead of schedule. Work was thorough, car returned clean and advertised discount that I wasn't aware of was applied.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service and Caring
by Iman Re on 03/01/2024Chris Estrada did what I asked to be done and made sure everything is done properly even after I took the car and made sure all the promises were made.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Super nice and efficient
by My 1st Q5 on 02/26/2024I took my Audi Q5 in for an oil change and service. It aas suggested that I get a loaner vehicle when making the appointment, which was highly appreciated! Everyone was super nice and explained things very thoroughly.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great service
by Mmunoz1424 on 02/02/2024I recently had the pleasure of experiencing outstanding customer service from Aaron at Audi. His exceptional communication skills and patience stood out during our interaction. Aaron went above and beyond to ensure that our car was fixed… promptly and kept us well-by informed throughout the entire process. His professionalism and dedication to customer satisfaction are commendable, making our overall experience with Audi truly remarkable.Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Excellent Service
by PTC2023 on 12/04/2023I was unable to gt my engine to turn over. Once started I took it to Audit of Bellevue and they got me right in and on my way. Turns out it was just a battery, but the car wasn't much good without it!Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Nice service
by Yu Zhao on 12/03/2023Nice regular service and fast finish so I catch up time to pick my kidsHi Yu, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Good service
by PNW4me! on 11/26/2023The team communicates well and meets their commitments.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Subaru crosstrek service
by go4sunil on 11/26/2023I experienced a bit of boredom while waiting for my oil change, but to my surprise, the service exceeded my expectations. The addition of a car wash and a basic interior cleaning made it the best service experience I've ever had.Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
All around Fantastic service experience!
by Swingard on 11/21/2023My 2nd service at Bellevue Audi and Daunte was very professional and exceptional. From the intake of my vehicle to pick up. Every item of concern was noted, with service solutions and and price explained in terms I could understand well… and once approved completed at or under the quote. I highly value this superior service experience.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Repair of our Audi
by EH Sammamish on 10/23/2023Our Audi would not release the ev charger and Audi of Bellevue's staff was wonderful in resolving the issue to our complete satisfaction. Tristan was very communicative and has great customer service skills and follow-through.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Confused but happy.
by jpdmad! on 10/13/2023I am elderly and somewhat confused. He handled all my concerns in spite of not expecting my request.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Servicing done within Promised Time frame.
by Sagar k on 10/05/2023Servicing is done within Promised time frame. The executive was friendly and communicative. He very well explained what all things thats going to be taken care of as a part of the servicing and what would be the cost. I feel the quote is at… bit higher side but overall satisfied with the service.Hi, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Service appointment
by PamDrex on 10/03/2023Visited Bellevue Audi for a vehicle check up. The staff is always friendly and helpful in general. No difference this time, but just have to call Dan Ruben out for consistently superior service, including catching up on life and former… employees from the service department. Always look forward to seeing him.Hi, we're happy you found our staff to be so supportive during your experience here at Audi Bellevue. If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Kathleen, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Bellevue! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Ivory Park on 07/04/2025