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Customer Reviews of Audi Bellevue

3.7
Overall Rating
(21)
Recommend: Yes (16) No (5)
Write a review: Sales | Service
sales Rating

Great purchasing experience

by Don on 02/24/2020

Brendan Riley assisted me in purchasing my first Audi. What a great experience. He is very helpful and was able to make the experience hassle free.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

115 Reviews
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service Rating

Bellevue Audi

by ckim1999 on 01/12/2021

Danielle Eskildsen was my service advisor and kept me posted of any delays as well as the service progress which gave me confidence that my car was being serviced with great care by Bellevue Audi.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Q5 2017 Purchase

by Brian-123 on 12/11/2020

All was good except I was give one key after the sale was completed. I was told if I need an additional key I would have to purchase it. It would cost me close to 400 dollars or more. The vehicle even had a warranty with it so why not add the additional key to the sales is beyond me.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Underwhelming customer service

by Underwhelmed by customer experience on 11/13/2020

Sales person was fine but did not follow through as promised after the sale. I had better follow up from Subaru I expected more from a luxury vehicle. I came to Bellevue Audi because of convenience but feel like I should have traveled further for better experience. Sales manager and general manager are not following state mandates for safety and are condescending in their attitudes toward customer.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
service Rating

Excellent service

by SeineRiver on 11/10/2020

Brought my Q7 in for oil change and the car was undergone a series of inspection and definite some tuning. Great driving experience after that. Took less than 2 hours. Highly recommended

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

20K Oil Change & Great Customer Service

by Laura R. on 10/28/2020

Amazing customer service from scheduling my appointment, to dropping off my Q5 with Will early in the morning. Even getting my rental car from Enterprise and quick and painless. Throughout the day, Will was in communication on my status of my Audi as he knew I was coming a great distance to pick up the car that evening. Not only did he text, but fulfilled my request for misplaced paperwork on my end, by having it at the counter when I arrived late that evening. Everyone was attentive, respectful and responsive which is such a treat during these crazy Covid times. Thanks Will for helping me out!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Didn’t get a hold of us to tell us car was ready.

by BCB91553 on 10/13/2020

Sales people and service guys are great! I just think they are lacking in some of the basic knowledge of these newer operating systems. Which is understandable, I can hardly drive it with some much to learn. Few things were not working so we brought it down on a Wednesday morning and told it may take a few days so we waited for the call and never received it till the fallowing Tuesday from Enterprise asking when we were bringing the car back because our car had been done almost a week ago. I was confused seeing how the dealership never called us. Turns out they had my number wrong even after reverifying with me before I left dropping it off. This was frustrating but was more annoying when we got there to find out nothing was wrong with the car and all these issues were just part of the cars operating system that were easily explained within minutes but somehow couldn’t just be explained the day I brought it in. Which would have been easy to do in a few mins. Why do the back lights not going on? Because it doesn’t work when the car is running to avoid children flashing it. Why does are rear end not go up and down? Apparently you need to be on flat ground for that to work. Back doors don’t shut properly? No because they don’t have the same spring action as the front doors to keep vehicles weight down. Again all these things could have been easily explained with just basic knowledge of the vehicle. I get that ours is a 2020 SQ5 but still... for as much as we paid for this boujie money pit we should be able to get knowledgeable service on basic running operations associated with the model. Then to not try harder to get a hold of us, when they had my email, husband’s number too, car rental had my number, pretty much any other way to contact me but didn’t use it till a week later. It just sat there while we drove a pos rental waiting for their call... Makes zero sense.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

New Tires

by AudiDriver49 on 10/12/2020

I went to Audi of Bellevue for a set of new tires for our Q7 - new Pirellis to replace the original tires. My first problem was getting an underinflated tire warning about ten minutes after leaving the dealership. The next morning I was checking the tire pressure and noted that Continental tires had been mounted. I had to return to the dealership - a two hour trip each way - to get the tires I had ordered. Again, about ten minutes after leaving the dealership with the new tires the underinflated tire warning came on. I checked the tire pressures and corrected them to the proper 35 psi and reset the tire warning system. I paid Audi prices to get this work done and I am not satisfied with the quality.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Great purchasing experience

by Don on 02/24/2020

Brendan Riley assisted me in purchasing my first Audi. What a great experience. He is very helpful and was able to make the experience hassle free.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Misrepresented

by lack of caring on 01/06/2020

I brought my car in for a standard service (10K miles) and recall notice for a standard repair. I'd asked if they could handle fixing my windshield which had a crack from a rock. The person on the phone first said they'd recommend a local place, and I asked if they could just handle it all together. My email confirmation had the details wrong, so I sent a detailed follow-up directly to the service manager listed highlighting the changes (and my change in address). When I showed up, everything was still wrong. The service manager there was great and tried to fit things in with an outside vendor. I appreciate his work to undo the scheduling challenges. When I got the car back, there was a charge for the glass from a 3rd party vendor that I hadn't confirmed. Moreover, the glass hadn't been replaced, but filled (where there was already spider-lines) so they were still visible. Worse, I hadn't gotten a call about this before, my insurance (which offers full glass replacement) wasn't contacted, and the work was just done. I drove back to highlight that this wasn't what I wanted, but they just shrugged and apologized. I went home, double checked with my insurance, and sent a note back to the team highlighting my dissatisfaction for being charged for work I'd never have authorized (AND should have had better work done for free). No response. Who would take an expensive car in for repairs and pay for a sub-par repair??? I called the insurance company and had a 3rd party company replace the entire windshield with OEM glass and re-calibrate safety sensors -- all for free.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

2 Comments

service Rating

Terrible experience

by judi621 on 09/21/2019

I brought my car in for a recall, had no issue with the car prior to the recall, ended up having problems immediately with upon pick up, needed to have it towed, the shop lied to me, (which is written) they gave me a quote to fix what they broke, I had a tow truck tow my car to another repair shop (which they resisted) and the other shop said that there was no way I could have done what the service person accused me of, and did the repair for a third of the price. Integrity very poor.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Love my new car

by Olivia N on 08/06/2019

I had a great car buying experience at this dealership. Our salesman Quoc Quach was very knowledgeable and helpful during the whole process. Highly recommend! Thanks again Audi of Bellevue.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Dishonest Financing

by ScottJ on 07/29/2019

We purchased a used Q5 from Audi Bellevue. During our search, I mentioned that we were going to get pre-qualified financing thru our local credit union, our salesman told me we didn't need to do that, they worked with 50 lenders and would work to get us the best financing and that they worked with our local credit union. I thought that was a great option as maybe we would get better rates from another lender. A few weeks later, during the purchase of our car, we again asked our salesman at the start of the process to be sure and run our credit with our local credit union as they were our preference for financing. We even asked that they change our names around as they had mine as the primary and we knew from talking to the credit union that my husbands name should be first. He kept coming back from the finance department with Audi Financial rates. We asked at least three additional times for the local credit union rates and his response was either we're still waiting for the rates, or she will have the rate for you when you sign the finance papers. When we went back to sign the financing papers we specifically asked again what the local credit union rates were and we were told "didn't he tell you, they were higher." so we signed with Audi Financing trusting that was the best rate. A few days later we decided to double check with our local credit union as they have never failed us before with the lowest rates. They confirmed that Audi Bellevue never even ran our information for a car loan thru them and in fact our local credit union rates were 1.15% lower for the same term. We had to wait for our registration and then had to spend additional time to refinance thru our local credit union. We don't know if it's Audi or AutoNation who endorses this complete dishonesty to customers, but we do not recommend either due to this. We also reported this to our local credit union when refinancing and our branch manager will be reporting Audi Bellevue to the car loan division.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Excellent customer service

by JosephC on 07/22/2019

I've been a customer with Audi Bellevue (formerly Barrier) since 2012. They're customer service, both their Sales and Service departments, have always been top notch and customer-focused. I was afraid when AutoNation took over Barrier that their customer service would suffer, but that hasn't been the case. I plan on staying with them for my next car purchase.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Really great experience

by Business on 07/10/2019

Both times I had to go into the dealership was because of a total loss as a result of a car accident and each time my sales rep Mushin was there to help and guide me. No pressure, really easy going and willing to answer all my questions. I really recommend this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Not competent

by Blaine on 06/24/2019

I took my 2018 Q5 in for the 10,000 service. Actually, 8500 miles. I requested a tire rotation which the clerk seemed opposed to. I insisted and he wrote it up accordingly. At the pick up it had not been done. He claimed a rear tire had been replaced and there was therefore uneven wear on the rear tires. I explained I had purchased the vehicle new last November and there had been no tire replacement. He then claimed it was not necessary, and the tires only last 30,000 miles anyway because the car is "heavy". The warranty brochure says the tires have a 65,000 mile warranty and should be rotated every 7000 miles or so. I doubt this is an isolated experience when it comes to tire rotation.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

20k Service on 2017 Q7

by Q7 Owner on 06/21/2019

20k service was great, really glad we purchased the service plan

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service and no warranty on new car.

by Hontongchong on 06/09/2019

Called a week ahead to make appointment for windshield product application. Day of scheduled appointment there was no record of the appointment. Audi was able to squeeze me in. - The Good. The Bad. Upon checking in asked about defective license plate bracket nut - car had less than 300 miles. Service said it was not covered under warranty. I explained bracket nut was defective from factory. Service said I had to talk to sales as service said more than likely sales damaged the bracket nut when they installed the license plate as they have done this before. I was advised to contact sales to see if they would pay the $250 to replace the entire bracket as the plastic holding the bolt on the license plate bracket was fractured. (Note: The bracket was not fractured when I brought the can in for service. The nut appeared to be stripped.) I assured service that it was not a sales issue but factory defect. Service advised me to go back to the dealership where I purchased the car and talk with that sales department. I did. I thought Audi was Audi no matter where one obtains service and warranty work - But apparently not.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

First Service with my Audi Q5

by MPGSeattle on 05/15/2019

Excellent service. Dealer fit me in first thing in the morning (7:00am). Set me up in the lounge so that I could work while waiting. Checked in with me to see if I needed anything. Finished the service in the exact time they estimated. Overall great experience.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Customer Service

by @2019Q5 on 05/01/2019

Overall a wonderful experience. I can’t wait to drive an Audi!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service from Alexis and the team at AutoNation in Bellevue

by MARCIA GREEN on 01/26/2019

Swiftly booked in my Q7 for its first service. I chose to wait for the service and Alexis personally showed me to the reserved seats with power and how to get onto the network. With coffee in hand I happily worked for 75 minutes when Alexis popped round to say my car was ready. Alexis took me through what the tech's had done - oil change etc. and when I should think about the next service + 10k miles or a year. Car was vacuumed out and I was given a voucher for a car wash. Super quick, efficient, pleasant experience.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Exceptional experience

by Audiman21 on 01/16/2019

Warranty service visit. Everything was fantastic. All my concerns were fixed correctly the first time. Dan Rubin is an amazing service advisor.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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about our dealership

We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!

*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

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We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
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