Koons Kia of Woodbridge
Customer Reviews of Koons Kia of Woodbridge
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4 service reviews
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What every service department should aspire to.
by Allen M on 01/11/2025updated 01/21/2025Colin at Kia of Woodbridge put my mind at ease when he arranged for very thorough servicing of my Sorrento at the car's 5 year anniversary. This was done in spite of the backlog.of work due to the snowstorm. Top notch professionalism by… Colin and the service team at Koons Kia of Woodbridge.Unethical service or lack there of.
by Bonbon on 12/31/2023They lie, charge for repairs and parts not installed. You vehicle maybe used as their person truck while waiting for "parts" the very parts they do not install. Your vehicle will be returned with the same issue after having it for over 5… weeks. No one will know what is wrong with you vehicle after their so called non repair. Literally take auto anywhere else but to this dealership.We're truly sorry to hear about your experience. It's important for us that our customers trust the work we do, and it seems like we've let you down in this case. We'd appreciate the opportunity to look into these issues further and make things right if possible - please reach out at your earliest convenience so we can discuss this directly. Thank you, Jay Kim - Service Manager - 703-494-3333 ext. 29100
Well the service manger wrote that he would love to talk to me. I have left 2 messages, I guess they have a lot of complaints! No word.
Not inspection ready
by Sonya on 11/08/2023My husband and I drove 3.5 hours to this dealership to purchase my 2017 Dodge Challenger. We met an awesome salesman to whom I which I will attest was great to work with. Prior to completing the purchase of said vehicle there were a few… fixes to the lights (fog lights and passenger side running lights) that were agreed upon. The vehicle was to be brought back to the dealership at a later date TBD for corrections to be made estimated to take around 2 hrs for completion. A date was agreed upon and vehicle returned for repair at 10:30 am. After waiting in the service area for 4 hours with no update on vehicle I contacted the salesman and confirmed it should be another hour for completion. The vehicle was brought back with only the fog lights not the running lights which house turn signal to this vehicle. Upon inspection I made the salesman aware of the problem which still remained and a call was place to the mechanic who advised the lights were aftermarket and were all in working order which was incorrect as the running light was not working and turn signal still failed to work. Feeling defeated as I had took a full day from work to complete the repairs which were not resolved. I entered the vehicle to find that there was no sound to my radio which had previously worked. Due to the mechanic not answering the line I was provided a rental car to start my 3.5 hour drive back home as it was then after 5pm. The radio was fixed and car returned to the dealership after my departure and I was advised to return tomorrow to retrieve my vehicle. Knowing that would accompany another day from work the rental was returned the same night. I said all that to say while my salesman did all he was able to do to complete the sale and appointment to the failed repairs which were noted in the I owe you section of my contract. I do feel management who was on site and said not one word to me could have handled the situation at hand differently as I now have to complete repairs to the light which should have been done during my 8 hrs shift at Koons Kia of Woodbridge. Please provide the image attached to your mechanic for future of his determination of aftermarket lights (which was found on your website) prior to purchase of vehicle.Sonya, I'm sincerely sorry to see we let you down. We strive to provide seamless service and what you've described is not at all reflective of our commitment to complete customer satisfaction. I assure you it was never our intention to inconvenience you or waste your time. Please contact me directly so we can get this sorted out and ensure your vehicle-related concerns are addressed. Thank you, Jay Kim - Service Manager - 703-494-3333 ext. 29100
Oil Change Tire rotation
by Nan on 08/09/2023Was easy to make a next day appointment online. No big deal but...I wasn't sure where to park for service appointment. There is a sign for service but no markings to show where to get in line. And since there were several cars with… drivers who seemed also to be waiting to pull in their cars into the service drop off area, I found a spot to park in front of the dealership. This was my first time at this dealership and I'll be back.Nan, thanks for your feedback! We're glad to know that booking an appointment was easy and that you'll be back at Koons Kia of Woodbridge! Your note about the parking situation is appreciated - we always want to improve our customer experience. Take care, and have a great day!
The following reviews are more than two years old. They are not included in the overall rating.
10 service reviews
Considerate
by Eric on 08/31/2020Polite and safety-conscious counter staff. Appreciate that even the mechanics wore face coverings and kept social distance.Koons Kia Service does another great job
by PenningrothJune2020 on 06/09/2020As a customer dependent on Koons Kia Service, I have consistently gotten excellent service and they always seem to add a new service feature before my next visit that makes the transaction that much easier. For this visit, they sent me… multiple emails reminding me to bring in my car so that I am in accordance with the warranty; to heighten the motivation, they included coupons with the email. They used them both and the total price of the maintenance was 1/3 of what I was expecting. The representatives are also consistently terrific; they are always thinking about how to take care of your every need, they remember you from prior visits, and they are always pleasant and efficient. In addition to the reps, the mechanics are awesome! Every time I get my car back, it runs better than it did when it was new. In terms of employing technology to up their service game, Koons Kia's website is easy to navigate and offers you the opportunity to review all of the data on your vehicle. Last but not least, the facilities are comfortable and it's easy to work there while waiting for my car.Thank you for taking the time to share your wonderful feedback. Our team is committed to taking excellent care of our customers, and their vehicles and it makes us happy to hear that always comes true for you. We look forward to working with you during your next visit to Koons Kia of Woodbridge. Until then, safe travels!
Continuing Great Car Servicing Experience
by Another Highly Satisfied Visit on 05/18/2020The Service Department at Koons Kia of Woodbridge are all Top Notch Professionals who treat everyone with Courtesy and Respect. I highly recommend this Service Department for all of your servicing needs. The Service Manager, Sam Zelaya and… Service Staff to include Kirolos Milad and Anna Fitzgibbon will certainly take care of you and your vehicle.Headlight adjustment
by G Hodges on 02/17/2020I was notified by Kia consumer affairs there was an issue with the headlights which required an adjustment because they were too high. Kia indicated it would take an hour to complete the adjustment. The headlights would be blinding to… oncoming traffic. I scheduled an appointment to have them adjusted. As indicated it only took an hour to complete. My service advisor Kirolos was the consummate professional.Thank you for sharing this feedback about your recent service visit! We are happy to hear that you received professional service from our team and got back out on the roads in a timely manner. Safe driving!
KIA Telluride
by NJB on 11/09/2019The service representative was professional and my SUV was ready in the timeframes promised.Thank you for trusting us with your Kia Telluride! We are glad to hear that you received five-star service.
I believe so.
by Jose FM Sablan on 10/12/2019updated 10/18/2019Good sense of humors. Completed services within time promised. Very courteously.We are glad to see this feedback, Jose! Thank you for your business.
Sportsge Service
by Service on 09/24/2019updated 10/02/2019Excellent, timely and friendly experience.We appreciate your wonderful review! Thank you for choosing us for all your auto service needs.
Service Department
by Wiresevenave on 09/23/2018The staff at the service department was excellent and provided comments pertaining to my vehicle's maintenance. I have never received the attention from other dealerships in the past. The service advisor should be given a bonus.RUN OR DRIVE AS FAR AS YOU CAN FROM THIS PLACE
by jaggedd1 on 01/10/2017This dealer is the worst of the worst. I am totally bewildered as to how they received 4.1 stars on their website. I bought a car from these guys and liked it a lot. There were some quirks (Preowned) in which the sales guy told me would… be fixed before I took delivery. Well, three weeks after the sale, I have only driven the car roughly three days total because it stayed in the Kia's service department. The service manager there should have never been hired for that place because he doesn't seem to know ANYTHING correct about cars. He tells me they replaced this and that and when I finally decided to take my car to another dealer, the mechanic states nothing was replaced. Lies and more lies from this "service" manager at Kia. I am glad i purchased the extended warranty so that I will not have to go back up to Kia in Woodbridge. They are only concerned with making the sale and getting the commission and are willing to sacrifice the establishments integrity for just that. They lied and told me my hard tags were shipped out FedEx next day and didn't receive them until three days later AFTER my temp tags were already expired. The car i purchased wound up needing major repairs (cv joint, rack and pinion) and I know that the Kia dealers knew this but wasn't willing to flip the bill for the repairs since it was so expensive so that lied about the work performed. My vehicle is currently sitting in the repair shop at my chosen dealer waiting for the warranty company to send a claims adjuster out due to the amount the repairs will cost. I can go on and on but it's not worth it. STAY away from these leaches The are money hungry and the customer comes last if any position at all.great service
by dollarbill3 on 05/27/2013updated 08/03/2025Mr.S. in the service department is an excellent representative for koons.He is honest and forthcoming.Really a pleasure seeing him at work.Thansk Mr.william s.
About our dealership
Amenities
- Instant Financing
- Rental Car Service Onsite
- Television
- Vending Machines
- After Hours Drop-Off
Allen, we're delighted to hear that Colin and the service team at Koons Kia of Woodbridge provided top-notch professionalism during your Sorrento's servicing. Thank you for sharing your experience with us!
by Koons Kia of Woodbridge on 01/21/2025